Doshii signs up three more POS partners

Australian hospitality POS and app middleware platform Doshii has signed on three additional Point of Sale (POS) partners, giving more venues the opportunity to cut through the app chaos and streamline their operating systems.

The three new partners – Abacus, Splitability, and MSL (SwiftPOS and Infogenesis) – will provide their merchant customers with direct access to Doshii’s growing range of ordering, delivery, reservation, loyalty program, payment, rostering and other business apps.

Doshii CEO, Justin O’Donnell said the partnerships will make it easier for venues to manage and maximise the performance of their online channels.

“These new partnerships will soon enable over 10,000 additional hospitality businesses to use Doshii to evaluate, connect and manage a range of hospitality specific Apps needed to run an efficient modern day operation, connected directly with their existing POS system,” Justin said.

“Doshii effectively creates an integrated ‘one-stop-shop’ for a range of Apps from  delivery and in-venue ordering, business management, data, and customer loyalty programs with venues’ POS system.

“Doshii technology and dashboard offers features and tools, reducing labour costs involved with rekeying orders, and helps minimise mistakes that lead to product wastage, excessive costs and unhappy customers – driving benefit directly back to merchants.

“Ultimately, improving revenue, reducing operational costs and increasing efficiency.”

Justin said the new partnership is a win/win for all involved by reducing development, maintenance and support expenses for POS and app partners by leveraging the Doshii technology along with 24/7 monitoring and proactive support.

“Our growing app and POS partnerships is and will be a continued focus for Doshii to provide connectivity to merchants enabling them to better serve the increasingly tech-savvy consumer experience – and happy customers lead to a more successful hospitality business,” he said.

“Doshii also has a menu management system to allow venue operators to manage their menus across multiple Apps. All styles of hospitality operators will benefit from less time managing menus across multiple apps – we are investing heavily in continued product development in Doshii”

“We have experienced unprecedented uptake following last year’s COVID-19 restrictions, largely due to Doshii’s ability to help venues seamlessly ‘tech up’ and allow businesses to focus on what they’re actually good at – be it making and serving burgers or mixing cocktails – without distraction or delay.”

Doshii’s growing partnerships with POS vendors venues will enable more venues to connect directly to a range of apps such as Deliveroo, HungryHungry, Mr Yum, OrderUp and Mobi2Go and me&u, through to reservations apps including OpenTable and Resy, to name a few.

Justin said as venue operators emerged from COVID-enforced lockdowns, they were increasingly looking for ways to efficiently increase their revenue streams, reducing labour cost, and ultimately serve customers quicker.

What’s new at Doshii – November Edition

 

What’s new at Doshii

What’s new at Doshii in October.

What’s new at Doshii in September?

What’s new at Doshii in July!

Coming soon – The Doshii Connect App!

At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence.

 

Connect your Point of Sale

The Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.

 

Use multiple apps in one place

The Connect app gives you total control of customer orders, in one place, accessible on any device.

 

Get deep insights about your venue

The Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.

 

After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.

 

And there’s much, much more. Keep up to date for launch date information and feature releases by getting in touch to register your interest.

Doshii provides more than just seamless app integration

When Scott from Squires Loft in Geelong and Torquay decided to streamline his businesses with Doshii, it improved and simplified their business in more ways than one.

 

Scott leveraged Doshii to connect OrderUp! as his online ordering platform, ImposPlus as his core POS system, and Tanda to take care of his rostering.

 

In addition to simplifying the chaotic, ever-changing world of ordering apps and saving time processing over 100 takeaway and 250 dine-in orders a night, Doshii also provided detailed, easy-to-access data about business operations, leading to smarter decisions and increased revenue.

 

For example, through the connection of Tanda into the POS system, Doshii displays labour costs as a percentage of revenue in real time. Having that kind of information at his fingertips allows Scott from Squires Loft to make smarter decisions about staffing whilst eliminating the burden of finicky, manual number-crunching.

 

And with less on his plate, Scott now has more time to focus on what’s on his customers’.

 

Doshii can help you connect your ImposPLUS to a world of apps and opportunities to drive revenue and reduce costs. If you want to find out how we can help you and your venue, get in touch with Doshii directly at support@doshii.io

Why venues love Doshii

We connect you quickly

We help you connect your POS to Apps quickly and easily – so you can go back to focusing on what you do best.

We give you control

We set you up to manage your digital menu – item names, prices and images – rom one place, across all of your Apps.

We save you time

We create efficiencies by enabling orders to be received directly to connected POS terminals & printers.

We work as real partners

Our customer success team is on hand to help you master technology, make sense of the numbers and realise your potential.

Want to see how Doshii could simplify your connected world?

 

Get in touch today, head to doshii.io or email us at hello@doshii.io

What’s new at Doshii?

Outback Steakhouse AU

Digital ordering made simple for Outback Steakhouse, with Doshii, Micros and OrderUp!

Outback Steakhouse has turned to Doshii to help streamline its digital ordering process, meaning more time for staff to focus on what matters: juicy steaks.

Pre-COVID-19, Outback Steakhouse’s eight venues collectively received around 3500 app orders per month. Chris and his team calculated the labour cost of manually re-entering these orders into their in-house POS at 80 cents per order, meaning Outback Steakhouse was wasting around $2800 per month just to retype customer orders.

“Doshii sends customer orders from Apps, like OrderUp! directly to the Micros POS which prints the food to the kitchen and any drinks to the bar, with no need for staff to waste time on re-entering orders,” explains Outback Steakhouse CEO Chris Noble. “Time and money saved!”

“If only we were aware of Doshii earlier, we’ve been thrilled with the results” he adds.

Doshii can help you connect your Micros POS to a world of Apps to drive revenue and reduce costs, if you want to find out how we can help you and your venue, get in touch with Doshii directly at support@doshii.io

Early Doshii data reveals dine in ordering via apps increases by 24% after lockdown

The Doshii team has been analysing data over the last few months, specifically delving into the period prior, during and following (hopefully) the global Coronavirus pandemic.

Now, everyone will know that out of venue ordering and delivery has gone through the roof during lockdown, but interestingly, as we’ve come out of lockdown (a false start for VIC sadly) we’ve started to see a rise in transactions across dine in digital ordering.

The results show a sharp increase of 24% across dine in ordering apps, up from a 31% pre-Covid to a huge 55%, tracked via the data Doshii can access across a plethora of apps in Australian venues. This was certainly a transformation already well under way before COVID-19 but the pandemic has clearly accelerated things further.

Doshii CEO and Founder, Sean O’Meera, said: “At Doshii, we love to see venues adopting new technology – particularly when it can drive new efficiencies for restaurant businesses. We work with a huge range of ordering apps and it’s been great to see so many of them  ‘pivot’ quickly to provide venues new features over the last few months – hats off to them!”

Stay tuned for a full report coming soon on post-Covid trends, but in the meantime if you want to talk more about the data and insights Doshii has access to and the trends that could impact your business, simply get in touch.

Allow your customers to order via Facebook Messenger?

 

Yes, that’s the future and Botty already has you covered.

Botty was launched across South East Asia and United States throughout 2019 and recently connected with Doshii – enabling venues and their customers to place orders directly through to a POS system using Facebook Messenger, Web and Google ordering.

Doshii already works with a growing list of the key Apps a venue needs to run a modern business, and those you’ll need in the future. We are pleased to welcome Botty to the list of new Apps available to venues.

Helping more venues connect with Square.

In just over a month since Doshii welcomed Square to its ecosystem of connected Point of Sale (POS) we’ve seen a huge increase in bars, restaurants and cafe venues connect to the Doshii platform, to access the growing range of delivery and in-venue ordering Apps.

The new connection enables any venue with Square to connect to Apps available via theDoshii App Marketplace that can help them operate their digital business – driving efficiency by putting you, the venue, in control of your digital menu and removing double entering of orders at the POS.

Venues using Square POS and want to connect with Doshii can find Doshii in the Square marketplace or get in touch with Doshii directly at support@doshii.io.

Doshii welcomes venues with Square

Square for restaurants POS Doshii API

Doshii is excited to welcome Square to its ecosystem of connected Point of Sale (POS) systems across Australia. The connection enables any venue with Square POS to connect to the growing range of e-commerce applications available via Doshii App Marketplace to help operate and run their digital business.

Helping more venues connect

Doshii CEO and Founder, Sean O’Meara explains, “With the current COVID-19 environment venues are having to adapt and connect specifically with a range of ordering Applications (Apps) to run and drive digital sales to their business. Directly from Square POS, sellers can enable Doshii and gain access to the growing list of ordering and delivery Apps”

Connect today, Connect for FREE.

As part of the partnership, venues can access Doshii for free for the next six months (until October this year) and connect multiple Apps directly to their venues’ POS. Doshii connects to a range of ordering Applications such as Deliveroo, Mr Yum, OrderUp!, Mobi2Go, me&u , FROLO and WebPOS, through to reservation platforms including Resy and OpenTable.

Doshii GM, Greg Williams explains “Our goal is simple – we want to provide venues with the one platform to manage and maintain all of their digital e-commerce applications to reduce labour costs and drive revenue in a sustainable manner”

Venues can get connected immediately today.

More ordering & delivery options for Australian sellers

A number of venues have signed up to Doshii directly from their Square POS with Todd Gawn, owner of The Bearded Jaffle in Ascot Vale providing some insights:

“I wish all our Apps were on Doshii connected to our Square POS. No more copying over orders from multiple different tablets to our POS means there’s no room for error, orders automatically appear on the POS – instantly! As soon as we view the order it prints to the printers – 100’s of orders means lots of time re-entering orders, from multiple tablets. We are saving 2 minutes on each order coming through, freeing up lots of time and making service flow so much better!”

I wish all our Apps were on Doshii connected to our Square POS

Bearded Jaffle use Doshii to connect Square
Bearded Jaffle use Doshii to connect Square

Doshii essentially removed an entire process for us on every order – meaning we can focus on service and speed up our preparation time. It’s only the first few days, but we couldn’t be happier with Doshii if we tried!”

More resources & support

Square has announced support for businesses during this time, including waiving software subscription fees and offering additional business assistance through their dedicated resource hub.

It’s Doshii’s view that on the other side of COVID-19, merchants and their customers’ willingness to adopt in-venue and out-of-venue digital technology will sky rocket. The Square and Doshii connector, opens the door for even more Australian venues to quickly and easily find, evaluate and manage connected Ordering App solutions for both out-of-venue and in-venue (when it starts again) ordering.

More ordering & delivery options for Australian sellers

“We are excited to partner with Doshii to provide Square sellers with additional options for ordering and delivery, especially during this time,” said Square Australia’s Business Development Lead Colin Birney. “This is an integration we know our hospitality businesses will appreciate, enabling them to use one simple system for all their ordering and payment needs, eliminating the hassle of juggling multiple apps and potentially missing sales.”

Venues using Square POS and want to connect with Doshii can find “Doshii” in the Square marketplace , or simply select ‘Square’ when getting started via our website.

For assistance, get in touch with Doshii directly at support@doshii.io


FAQ

How do I activate Doshii with Square?

What is the cost?

  • As of April, Doshii is waiving all Standard and Premium subscription fees to assist venues digitising during COVID-19, until October 2020.
  • Doshii has a Free plan offering for venues to connect one App for free on its basic plan. Doshii also offers more advanced, Premium and Enterprise starting from $49.90 per location per month. See: doshii.io/pricing
  • Square has simple pricing, charging one flat fee for transactions, with no long term contracts. Square also offers a 30 day free trial for their dedicated Restaurants POS software to help businesses get started.

What’s the catch?

  • There’s no catch – Doshii may charge Apps a nominal amount to connect to specific locations.

What’s the benefit to me?

  • Using Doshii’s Digital Menu Management features available within the Doshii Dashboard, venues can manage their menus across all of their Doshii connected Ordering and Delivery Apps, giving power back to the venue to save time in managing pricing, naming, images etc…

Are my images from Square available in Doshii?

  • Yes, if you have images attached to your menu in Square these will be automatically synchronised and appear within the Doshii Digital Menu management platform where you can also manage specific images of food and beverage across each of the connected Apps.

Where do App Orders show up in Square?

  • Orders will automatically pop-up on your Square POS, and be available in your Active Orders list. You can choose ‘View New’ to view the order and choose from a range of options – all available in the Orders section of your Square POS.

Do I need to manually set order wait times?

  • If your Ordering App supports this (most do) you configure the setting in your Ordering App.

Can I change the Order Status?

  • Yes. The Order status can be changed per order by navigating to the Orders section of your Square POS. New Orders are automatically marked as ‘new’ and you can then toggle the order to ‘Mark as in Progress’ and ‘Mark as Picked Up’

Who do we contact?

A Brief History of POS

Did you know the first cash register made in 1879 did not have a cash drawer? Yes sirree, this device was solely designed to keep track of the value and number of transactions – as to combat tally shortfalls by light-fingered staff from the cash box. The first machine was entirely mechanical and was dubbed: “Ritty’s Incorruptible Cashier”.  

In 1884 James Ritty sold the patent (granted the previous year). Later John Henry Patterson bought this patent and company and renamed the business as the National Cash Register Company – today we know this enterprise as NCR and it is the global pioneer of the Point Of Sale (POS) industry.

The first cash register was invented by James Ritty following the American Civil War. He was the owner of a saloon in Ohio, and wanted to stop employees from pilfering his profits. He invented the Ritty Model I in 1879 after seeing a tool that counted the revolutions of the propeller on a steamship. With the help of John Ritty, his brother, he patented it in 1883.

With the cash register becoming the single source of truth for the business owners, staff and customer business boomed in the early twentieth century. Cash registers got bigger and more ornate and were a treasured piece of equipment set on the shopkeepers’ countertop.

Adding A Bell To The POS Alerted The Store Manager To Money Being Added To A Cash Box Next To The Register Machine

NCR employee Charles F. Kettering Kettering invented the electric cash register in 1906, which made ringing up sales physically much easier for sales clerks.

During his five years at NCR, from 1904 to 1909, Kettering secured 23 patents for NCR. He attributed his success to a good amount of luck but added, “I notice the harder I work, the luckier I get.”

The NCR corporation also went on to invent the magnetic credit card strip and self check-out machines and refined the initial patent of the cash register to include a drawer to hold money and a paper roll for receipts. 

By the fifties, the retail industry exploded and business was booming as manufacturing increased post-second war. As a result, every well-respected business updated their Point of purchase machine to a modern model – that was electric and used liquid crystal display (LCD) screens, buttons replaced keys, credit card magnetic stripes, and thermal printing was popular options.

Doshii NCR POS

By the 1970s technology companies like IBM had identified retail and payments as an industry ready to adapt to their electronic cash register which is recognisable as a modern POS solution today.

The cash register now went from a glorified calculator with a drawer, to a powerful device that enabled large retail outlets to track sales, minimise register errors, collect inventory data and provide better service at the counter. In 1979 the bar code became widely used to be read by the scanner at goods receiving and checkouts to increment, decrease, price, track or replace stock. Software became sophisticated and by 1981 the first restaurant-specific POS was released. 

Fun Fact: A packet of Wrigleys Juicy Fruit chewing gum was the first item to be bar code scanned

Doshii API Barcode QR Code

In the mid-1980s touch screen was unveiled for the hospitality industry.

A decade later the operating system for POS was Microsoft Windows platform and later the Microsoft Opos retail platform was released. This is the API which connected many POS terminals with the retailers Point of Sale solution.

The First API Connected POS to Merchant Payments

OPOS, full name OLE for Retail POS, a platform-specific implementation of UnifiedPOS, is a point of sale device standard for Microsoft Windows operating systems that was initiated by Microsoft, NCR, Epson, and Fujitsu-ICL and is managed by the Association for Retail Technology Standards. The OPOS API was first published in January 1996. The standard uses component object model and, because of that, all languages that support COM controls (i.e. Visual C++, Visual Basic, and C#) can be used to write applications.

The OPOS standard specifies two levels for an OPOS control, the control object which presents an abstract hardware interface to a family of devices such as receipt printer and the service object which handles the interface between the control object and the actual physical device such as a specific model of the receipt printer. This division of functionality provides a way for the application development to write to an abstract hardware interface while allowing the application to work with a variety of different hardware. The only requirement is that a hardware vendor supplies an OPOS compatible service object with their particular hardware offering.

Typically a manufacturer of point of sale terminals will provide along with a terminal operating system an OPOS control object package with a software utility that is used to configure OPOS settings. Such a utility will specify the settings for an OPOS control object and indicate the service object to be used with a particular OPOS profile. When the point of sale application starts up, it loads the OPOS control object and the OPOS control object, in turn, loads the service object specified by the current OPOS profile. The Windows Registry is typically used as the persistent store for device settings. The hardware device manufacturer will normally provide a utility for device-specific settings used by the service object.

In 2010 the iPad became a popular mobile device to feature in stores and restaurants and the software to run the preferred POS solution relies on connectivity to remain in the cloud. Transactions occur in real-time and payments can be taken at the table or away from the counter.

Starrtec Tablet API Integration Image Doshii

Since 2016 POS has become the centre of an omnichannel platform that can connect and integrate with a number of useful Apps and management tools for venues to customise their customers experience and manage their staff, inventory, reputation, loyalty programs, pricing and analytics. 

Doshii Omni-channel POS

Observation: With the world becoming less dependent of coins and notes and most transactions now occurring via debit, credit cards or mobile wallets the cash register may no longer require a cash drawer at all in the near future.

With Doshii venues are able to connect to what matters to them most. Seamlessly processing bookings, orders, payments, gift cards and providing analytics from their point of sale system.

Learn which Apps can bring your venue more revenue with Doshii – Sign Up For Free Today

=======================

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

Tanda and Doshii Making Better Staffing Decisions At Venues POS

Tanda is a cloud-based global workforce success software. The platform offers strong payroll and rostering features, as well as powerful real-time insights that help businesses track the connection between sales and their human capital.

Tanda user using screen in app doshii api

Tanda believes that organisations are successful when their workforce is successful

Tanda lets venues on-board employees, build shift rosters in minutes, automatically calculate pay based on the hospitality award and employees are able to clock in via the Tanda time clock app.

This is particularly valuable in the hospitality industry, as operational management and staff can compare expected to actual figures as the day progresses – allowing them to make on-the-spot adjustments as needed and ensuring they are able to make better data-driven decisions

Tanda relieves the administrative burden by helping venues:

  • Stay in control of staff rostering and shift swapping as the Tanda mobile App puts rosters, notifications, leave management, and the ability to cover shifts in the hands of employees.
  • Ensure regulatory compliance with Hospitality award rates as well as automating their wage calculations, including base rates, overtime, allowances, and higher duties
  • Manage and predict staff count based on-demand data

Bringing the venue all the data it needs to effectively manage teams on an easy to navigate platform with Tanda.

Doshii GM, Greg Williams, explains, “Having live data allows customers to control their business and fine-tune their operation as the day unfolds, instead of having to try and correct events after the fact when it’s too late to remedy.”

Connecting directly into a venues single source of truth, the point of sale system (POS) and Tanda. The Doshii API is used to connect the Tanda platform with the venues POS ensuring that the data is allied and accurate in real-time, seamlessly.

Tanda Live Insights

Dan Etiel, Tanda CMO says “By connecting Tanda and Doshii, customers get real-time sales data which allows them to optimise their business operations live throughout the day by making data-driven decisions. This level of insight has not been available before and is a significant step forward for real-time business intelligence.”

Measure the metrics that matter

Tanda further offers a customisable on-boarding process for venues and a one-touch intelligent rostering with 5-point compliance check. A convenient mobile solution for employees to view rosters, apply for leave and offer to fill vacant shifts. The App can send automated reminders to staff for their next shift and offers optimised time and attendance with facial detection, for easy clocking in.

Doshii Tanda Shift PlannerTanda Screen Clock Out Doshii APITanda POS Team shifts Doshii

The handy Scheduling App sends notifications the manager on shift when staff are late, working beyond their roster, going into unexpected overtime, not taking a required break or are absent. Operational compliance is ensured as Tanda offers Award interpretation for over 35 industry awards and the ability to build in EBA’s on request.

Become compliant with ease – pay wages correctly every time with Tanda

Wages and payroll are simplified and Tanda offers payroll integrations with all top payroll solutions and offers a secure 2-way sync.

 

Tanda  offers a FREE 14 day trial – sign up your venue here

Doshii Every critical business app you need to run your hospitality venue – check out our integrated apps.