Resy Makes More Reservations Than Ever

Resy and Doshii Are Making The Art Of Reservations and POS Integrations Simple

The Resy platform has provided venues globally with more than 200 million guests reserving a place at venues’ tables. The platform includes a powerful CRM system when connected via Doshii to the venues point of sale system (POS). This unseen connection is able to provide near real-time insights into valuable customer behaviours, extended revenue opportunities, and how the guest rates your establishment.

Resy offers a standard seamless import of existing guest book and reservation data. Using the customisable guest messaging and confirmation SMS, the venues’ brand will always be recognised. During their visit, staff will be able to keep an eye on their visitors by connecting item-level POS data with your guests’ profile.

But How To Get Found?

Map Resy POS API

 

Active in more than 200+ cities globally with more than four thousand venues subscribing, Resy uses an extensive demand network to bring customers to restaurants.

An American Express Company 

Resy was recently acquired by American Express. Dining one of the top spending categories for AMEX cardholders and there are over 2 million enquiries into the AMEX concierge service each day for restaurant reservations. Resy and American Express are now partnering to bring more of those cardholders to Resy restaurants globally.

The platform also offers integrations with Resy.com (over 10M users), Google, Instagram and Facebook. These platforms integrate seamlessly with Resy, facilitating restaurant booking directly into their platforms.

Booking, Waitlist, Reservations SMS Confirmation And More

Not only does Resy bring new and existing customers into your venue but the platform has extended functionality to maintain your entire table management from an iPad. Drilling down with server sections, status updates and having an easy-to-use floorplan editor makes floor staff happy and efficient.

iPad Resy OS Seating Plan Doshii

The Resy App also allows for 2-way SMS (outside of automated confirmation texts) resulting in more efficiencies for the venue in communicating with the guest and quicker response time. Guest profiles which make it easy for guests to change/cancel their booking and protip texts mean guests can even text venues when they’re running late. This keeps no-shows to a minimum.

77% of reservations are confirmed or cancelled just with a text.

Fill cancellations automatically, with the notify automated waitlist, this is a great tool to establish how in-demand your venue is and which guests want a spot.

Automated Waitlist – Notify

Proprietary to Resy and a feature that has a direct impact on revenue generations is Notify. Guests can add their preference in terms of a window of time and party size if what they want isn’t available. If another guest cancels within that window of time, they are automatically notified of availability and the table can be instantly rebooked. No more worrying about filling cancelled reservations or wondering about your demand.

High Tech With A High Touch

By adding the Resy Widget code onto the venues’ website all reservations can be tracked from all sources – think that Tuesday promotion is bringing in big trade when actually there’s a weekly event happening around the corner? Resy eliminates the analytics guesswork by providing trackable web-based booking information on the business intelligence home page.

 

Customers Write Their Own Bio

Customers tell venues about themselves – by creating their own bio the venue is able to gain insights on the guests’ preferences and whether a special celebration is being planned. Also, venues can reward regular guests as VIP’s by exclusive access to tables they prefer.

Time To Leave At Their Own Speed

As Resy offers PCI compliant credit card handling, ResyPay is able to take payments to the next level of convenience – guests can view, pay and split a bill in one tap. Using the Doshii platform this transaction happens in real-time. Using Resy, venues are able to instantly aggregate all of their transaction and performance data in one place. Resy provides at-a-glance information right up to trend-analysis and KPI analysis.

What Do They Really Think

Only Resy has the technology to tie feedback to a guest name, their wait time, their table number, their server, their bill and items ordered. The venue is able to solicit private, 100% customisable feedback from the guest and then layer these guest experiences with like ratings and reviews from platforms like Facebook, and TripAdvisor.

Resy Surveys builds a direct connection with guests at scale, and collects meaningful, useful, and actionable feedback.

The Single Source Of Truth

By connecting the Resy OS platform to the venues’ POS via Doshii the venue benefits by being able to see the true value of transactions in real-time with no need for costly additional software development. Using the Doshii platform the seamless streaming of data is instant and secure.

Resy helps the best restaurants be their best.

Connect with Resy today.

View The Doshii App Marketplace Here

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me&u Live With Doshii Across Popular Venues

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

The me&u App is being used extensively with the Doshii platform, allowing connectivity through to a range of POS system across a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon & Shuk Bondi.

By connecting a restaurant or cafes’ Point of Sale (POS) with Doshii, venues can effortlessly accept orders from a range of Apps. With the me&u App customers are able to order and pay directly from their tables.

me&u Doshii Payment API

 

Creating A Great Dining-in Customer Experience + Increasing Table Spend

The me&u App has been working with Doshii since June this year across a range of venues wanting a frictionless ordering and in-App payment solution to entertain and delight their patrons at the venue. 

The Doshii platform streams the customers order directly to the venue’s POS system with dockets printing immediately in the kitchen – saving valuable labour, time and money by removing the need for a staff member to duplicate the order into the venue’s POS, eliminating errors and further optimising the venues operational flow. 

All the menu item and pricing information from the venue’s POS system is visible via the Doshii Dashboard and conveyed to me&u.

me&u = App Tap Order Pay – Seamlessly

By transforming the traditional menu, me&u is making Australian restaurants the most hospitable places on earth. The number of dining-in, loyalty and payment Apps is growing exponentially as patrons discover how easy it is to order food directly from their own device, while avoiding being interrupted at their table or having to queue and wait for the bill after the meal. 

Serial hospitality entrepreneur and founder of Dimmi (now ‘The Fork’), Stevan Premutico describes the me&u App as a combination of Instagram with the added convenience of Uber.

Get your venue connected with Doshii and me&u here

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

me&u, Mobile Ordering And Payment App Partners With Doshii

Some Of Our Fave Restaurants Are Joining The Movement

Inspired by Stevan Premutico, the founder of Dimmi, me&u is a leading mobile ordering & payment app for cafes, restaurants and bars. me&u is growing fast with the app now available at a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon, Shuk Bondi and Fratelli Fresh. All of these venues utilise Doshii Technology and tools to allow the orders from me&u to be sent directly to venues POS system.

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

Combining the beauty of Instagram and the convenience of Uber, me&u is making the dining experience better, faster and more convenient than ever before. Customers can now turn up to a restaurant, bar or café and simply tap, order & pay with ease. No more hands in the air trying to catch the waiter’s attention, no more standing in a queue and no more time wasted splitting the bill.

“Our ambition is simple, but it’s big. We want to make this industry better. Better for customers and for operators, and it all starts with the way we order and pay. Change seems impossible until it’s done, but soon we will look back and think ‘I can’t believe I used to stand four deep in a queue to order a beer or wait five minutes to pay a bill’. This is the change we are trying to inspire in venues across the country.” said Premutico.

Get your venue connected with Doshii and me&u here

App Tap Order Pay – Seamlessly

me&u Doshii Payment API

Sean O’Meara, CEO of Doshii comments, “There’s no hiding that mobile ordering in-venue is already trending as customers want convenience & speed and operators fight to create innovative ways to boost profit margins. Truth is, consumers enjoy ordering by themselves, it’s quicker, more interaction (when most of us live on our smart devices) and provides benefits to the restaurant of not only reducing costs and streamlining the manual order entry process figures show an increase of 15% spent through the App. I believe next year is going to be a big year for operators adopting in-venue ordering technology”

 A Pairing For Perfection

The partnership has gone beyond testing and implementation of seamless payments at venues – currently, there has been a significant increase in orders using me&u month on month at Live hospitality venues with no special training, additional hardware or time investment required by restaurants, bars and entertainment spaces. Patrons feedback has been positive at the venues.

Doshii_Me&U App_Ordering POS Doshii App Split Payments Me&U App

me&u are proud to be in partnership with the team at Doshii utilising their platform and dashboard has been key to allowing the me&u App to connect with POS. Menu information from the POS is updated in real-time using the Doshii product, meaning the venue’s menu in the me&u App is always correct and removes the hassle and costs of re-entering orders into the POS, saving on labour costs.

“It’s been a great partnership to date and we look forward to partnering with Doshii as we continue to push the boundaries of innovation for this great industry.”

~Stevan Premutico, Founder of me&u

Get your venue connected with Doshii and me&u here

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

Doshii’s partner Community drives new Order & payment API features

Doshii Partner Community

 

Doshii is expanding its order and payment API to support a number of new services. This is a direct result of great collaboration with integrators via the Doshii Community forum. Doshii Head of Product, Greg Williams, says the forum has been invaluable for product and their partners.

“It’s a great source of ideas, it’s helpful for requesting features from the Doshii team and is an important space for discussing and sharing support information”, he says “It also offers our partners a platform to collaborate with each other directly, and see how improvements may take effect from different perspectives”

Greg and the Doshii team are excited about the new features which have grown out of the Community forum. “They highlight how we are open to suggestions and quick to respond to the constantly changing venue management environment. Our partners may expect to see many of these features to be rolled out over the next few weeks.”

 

New features originating from the Doshii Community forum

Doshii Community Payment API Features

POS Initiated Payment API

With POS Initiated Payment (PIP), POS initiates a transaction using Terminal ID & Application ID (these are optional). Payment Apps are then notified of the new Transaction requested and may handle the transaction as per the current process.

Join the discussion on PIP via our Community Forum post now.

Redemption Codes

Doshii will now also enable POS and Apps to exchange custom data when submitting transaction requests. This would allow integrators to include include membership numbers, voucher, promotion codes, authentication codes,  gift-card sequences or NPP (New Payments Platform) PayID, which may be input manually or scanned via QR or barcode, or captured directly by Apps.

This new feature allows recognition of vouchers, gift cards, memberships and promotional campaigns. Instead of having to pre-register a discount scheme, the details are forwarded to or from the venue to be  process in real-time.

In its simplest form, redemption codes could be entered at payment into an open ‘Redemption Code’ field. The transaction would be handled the same way as a PIP, described above.

Join the discussion on Redemption Codes via our Community Forum post now.

Pre-ordering API

Currently, customers must be checked in before ordering. This feature will allow them to pre-order their meal when making a reservation, making a more pleasurable and relaxed dining experience. This is facilitated by new endpoints, which support dine-in options using a booking ID, ahead of check-in.

Join the discussion on Pre-Ordering via our Community Forum post now.

 

Register for the Community forum

Users will need to be registered with the Doshii Support & Guide platform to access the Community forum. You can locate the ‘Community’ link quickly and easily in the top right corner of the Support & Guide page. Please contact  support@wordpress-250338-1052622.cloudwaysapps.com or sign-up for a free trial if you do not currently have access.

 

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