Justin runs The Local Taphouse in St Kilda, Melbourne – an award winning European inspired neighbourhood tavern specialising in craft beer.
As you can imagine, there’s a pretty lengthy beer list at The Local Taphouse but behind the scenes there’s actually just as much tech. From inventory management through to accounting software, Justin reckons the TapHouse is leveraging around 20 pieces of individual software to run the business at any one time, from front of house to back of house.
And that’s where Doshii comes in.
At the start of 2020 Justin already had integration on his mind, to ensure the business continued to grow and run smoothly. So, when he decided to leverage Mr Yum for digital table ordering he made sure the service integrated directly into his impos POS.
“We went to Mr Yum because we could see the benefits to customer service. Not having to get up and queue for another round and stay at the table socialising with friends and family – it’s a no brainer.
“What we didn’t expect was the increase in spend per head from customers. Customers ordering at table via Mr Yum on average spend 20% more,” said Justin.
Around 30% of customers at The Local Taphouse are using the digital order at table service and due to the integration between Mr Yum, Doshii and impos POS, Justin’s staff don’t have to re-enter the orders from app to POS – an inefficient and costly process that often results in errors.
“We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. The bonus of extra spend is simply icing on the cake,” added Justin.
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Ask any Melburnian who happens to live on the westside: Advieh and Advi’s Falafels are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years.
Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne.
Gene decided to use Mr Yum & Doshii to facilitate at-table ordering and takeaways (the unfortunate reality of much of 2020 and 2021). Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage.
With Doshii, Mr Yum seamlessly connects to Gene’s POS, impos, helping Gene to save on costs & resources whilst improving customer satisfaction and safety.
Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the Mr Yum and Doshii integration, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.”
“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”
Sign up your venue to Doshii today.
Adele from Radio Mexico is a self-confessed old-school operator. But that’s precisely why she needed Doshii’s help.
Radio Mexico in St Kilda, Melbourne, has been serving up authentic flavours for the past eight years. And even though she’s been cautious of the booming restaurant tech industry, Radio Mexico boss Adele soon realised that for a modern restaurant to truly flourish, it needs more than just great food — it needs to find a way to harness the chaotic world of apps and online delivery. So Adele decided to keep things simple by connecting Mr Yum and Deliveroo using the Doshii platform.
“It’s important to me to only connect to a few, select apps,” Adele explains. “It’s easy for a restaurant to get swallowed up in the many apps that are available and suddenly they’re dictating the service, not you, unless you can get control. That’s why I like to use just a couple of apps, and use them well.”
Doshii grants Adele exactly the kind of control over her business she was looking for. “What was great about Doshii is that they made it easy, got the job done and the second something wasn’t right they had real people trying to fix it. I just felt like they were on my side.”
And even though some new tech seems like it’s designed to spend more time eating into your margins than encouraging customers to eat your food, Doshii actually improves profits. Doshii puts back in.
“I’m old school,” Adele says. “I’m suspicious of the technologies out there and the pieces of margin they’re potentially pinching because I love my business and the feeling of putting down awesome food in front of a customer in a restaurant. And I’ll fight to protect that.”
“But ultimately Doshii doesn’t stop the best parts of my business, it allows me to keep up with the digital side of things, keep things streamlined and allow me to make sure that we’re always focused on the customer’s experience.”
Find out how Doshii could simplify your connected world here.
Doshii August 2019 Update
This month we are excited to share a success story from Sydney’s Silly Tart Kitchen using the Doshii-Beam integration, we announce a successful integration with Mr Yum, and we introduce a new member of the Doshii management team.
Stay up-to-date with our latest updates via Linkedin, Facebook and Twitter.
Venue Spotlight: Sydney’s Silly Tart Kitchen gains better returns with Loyalty and Payment App
Beam Wallet and Doshii
Explore how The Silly Tart Kitchen is beaming their way into the future and delighting their patrons with the Beam Wallet App.
The Beam Wallet App is a convenient way for customers to accrue an instant 10% loyalty reward at participating venues.
For the business owner, Beam is a demand generation platform driven by realtime customer data. The App provides valuable insights on customer behaviour and has the ability to send promotions and offers directly to a user’s mobile device.
Mr Yum partners with Doshii to seamlessly connect to venue POS systems
Mr Yum is an innovative startup that allows customers to see a visual version of a venue’s menu on their phone by simply hovering their camera over a QR code. Imagine Instagram for the restaurant menu but better!
The online visual menu offering is completely free for venues and Mr Yum also offers a mobile order and payment portal that uses Doshii to connect seamlessly to a venue’s POS system.
Introducing Doshii’s Managing Director – Clive Thorpe
Doshii is pleased to welcome Clive Thorpe as Managing Director.
Clive is proven in global sales, go-to-market strategy, and customer satisfaction. He is formerly CEO for Delivery Hero’s Australian business, which IPO in 2017 for USD$4.7 billion. He will be focusing on providing support to all customer-facing departments at Doshii, and the continued Doshii expansion into Asian markets.
Read more about this key appointment.
Mr Yum, an innovative startup that allows customers to see a visual version of a venue’s menu on their phone by simply hovering their camera over a QR code, has recently partnered with Doshii to seamlessly connect to POS systems.
Imagine Instagram for the restaurant menu but better! Most menus don’t bring a flutter to your heart but with Mr Yum dishes are brought to life.
Mr Yum solves the age-old problem of deciding what to order at a venue by showcasing beautiful photos of every dish and allowing users to filter menus by categories like vegetarian, vegan and gluten-free. They can even see the whole menu translated into 5 other languages including Mandarin and delve deeper into dishes by reading the ingredient definitions. No more feeling silly asking what ‘labneh’ is!
Even better, the online visual menu offering is completely free for venues.
Mr Yum also offers a mobile order and payment portal that uses Doshii to connect seamlessly to a venue’s POS system, allowing the customer to order straight from their phone.
Australian Venue Co, who has recently gone live with the Mr Yum-Doshii integration at the Winter Village in Melbourne’s Federation Square, encourages venues to adopt these beautiful mobile menus. Kelsi from Australian Venue Co had the following to say “Orders from consumers own devices are quickly processed by allowing our customers to scan a QR code and be redirected to a web-ordering page, complete with images of all the items that we sell. Once the order is complete and payment is made the order is sent directly to our POS system via Doshii and prints out at the relevant areas, reducing cost and resulting in faster orders.”
Watch the video below to see Mr Yum in action Winter Village in Melbourne.
Mr Yum at Melbourne's Winter Village
Want to have your own little slice of a winter wonderland down under? ? ??Now you can! ?The Winter Village is a euro-style slice of winter wonderland at Fed Square – complete with an ice skating rink, cosy igloo village and menu of specialty winter foods you can order easily though Mr Yum on your phone, with no app required! ??Mr Yum mobile web ordering means no standing in line in the cold! Order on your phone from anywhere at the event and you’ll receive a text message when your food is ready to collect! ? ? ?Follow Haley on her night out there to see the magic for yourself. ?????
Posted by Mr Yum on Friday, 14 June 2019
Kim Teo, co-founder of Mr Yum has said that “the benefit of using Mr Yum is that users buy more on digital platforms using visual persuasion. The diner is happier as they have had a better experience at the venue, more information and quicker service.”
Using Mr Yum is easy as pie – the user simply scans the unique QR to see photos of each dish with descriptions and pricing. Then with the click of a button, items can be added to cart and payment processed via one-touch Apple or Google Pay. The order is then placed via the venue’s POS system – thanks to Doshii.