Ask any Melburnian who happens to live on the westside: Advieh and Advi’s Falafels are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years.
Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne.
Gene decided to use Mr Yum & Doshii to facilitate at-table ordering and takeaways (the unfortunate reality of much of 2020 and 2021). Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage.
Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the Mr Yum and Doshii integration, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.”
“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”
Adele from Radio Mexico is a self-confessed old-school operator. But that’s precisely why she needed Doshii’s help.
Radio Mexico in St Kilda, Melbourne, has been serving up authentic flavours for the past eight years. And even though she’s been cautious of the booming restaurant tech industry, Radio Mexico boss Adele soon realised that for a modern restaurant to truly flourish, it needs more than just great food — it needs to find a way to harness the chaotic world of apps and online delivery. So Adele decided to keep things simple by connecting Mr Yum and Deliveroo using the Doshii platform.
“It’s important to me to only connect to a few, select apps,” Adele explains. “It’s easy for a restaurant to get swallowed up in the many apps that are available and suddenly they’re dictating the service, not you, unless you can get control. That’s why I like to use just a couple of apps, and use them well.”
Doshii grants Adele exactly the kind of control over her business she was looking for. “What was great about Doshii is that they made it easy, got the job done and the second something wasn’t right they had real people trying to fix it. I just felt like they were on my side.”
And even though some new tech seems like it’s designed to spend more time eating into your margins than encouraging customers to eat your food, Doshii actually improves profits. Doshii puts back in.
“I’m old school,” Adele says. “I’m suspicious of the technologies out there and the pieces of margin they’re potentially pinching because I love my business and the feeling of putting down awesome food in front of a customer in a restaurant. And I’ll fight to protect that.”
“But ultimately Doshii doesn’t stop the best parts of my business, it allows me to keep up with the digital side of things, keep things streamlined and allow me to make sure that we’re always focused on the customer’s experience.”
Find out how Doshii could simplify your connected world here.
At Doshii we’re thrilled to announce the imminent launch of our integration with Zomato.
Zomato is a full stack food tech platform and one of the world’s largest hospitality aggregators, listing almost 70,000 venues in Australia. Zomato’s products include digital payments, a customer loyalty program, plus contactless dining.
From managing key venue data directly from your phone to streamlining your operations, Zomato’s diverse product toolkit has venues covered with everything from reservations to transactions.
Within Zomato’s range of software solutions, Contactless Dining provides venues with a contact-free table ordering and payment solution, that diners can use by simply scanning a QR code.
In addition, Zomato’s unique dining membership program, Zomato Pro, offers venues instant access to thousands of customers Australia-wide and free advertising on the app and website. For table management, Zomato Book equips venues with a commission-free reservation system, and all these features are just the beginning! Now united with Doshiii, Zomato’s product suite can be seamlessly integrated into venue’s existing POS system, enabling you to hit go from day one. We’re talking ALL of the benefits, none of the hassle.
Sign up below to register your interest and be one of the first to get access to the new Zomato and Doshii integration.
Tim runs Mulita BBQ, a small restaurant based in Geelong that specialises in American BBQ. It’s a time-consuming cuisine. Some dishes require up to 12 hours of smoking before they’re ready to eat. So Tim is always on the lookout for new ways to simplify his workday.
Before COVID-19, Tim mainly focused on servicing big sporting events and music festivals with food trucks, as well as dine-in customers at Mulita BBQ’s bricks and mortar restaurant.
“Pre-lockdown we didn’t do takeaway at all because the restaurant was so busy. But since COVID-19 started, we discovered two new markets, one of them being online customers.”
The problem was that Tim wasn’t able to keep up with demand: “We simply couldn’t sustain the extra staff, especially because of the pressures of the pandemic.”
That’s when he decided to enlist the help of Doshii. As Tim explains, “Doshii allows us to run a very busy service with only two people, rather than needing a third person.”
Doshii helped Tim connect Deliveroo and FROLO, via his existing POS, Square, so online orders could be sent directly to his kitchen staff — no manual oversight or re-entering of orders needed. And now Mulita BBQ processes anywhere between 30 and 40 takeaway orders on a busy night, which simply would not have been possible 10 weeks ago before Tim connected with Doshii.
“Harnessing technology like Doshii allows us to focus on what we’re actually good at without being distracted by apps and all their 1s and 0s,” Tim says. And by connecting with Doshii, Tim has been able to focus more effort on connecting with his customers.
“The positive feedback, whether in person or via reviews or messages, to all the hard work we put in to be able to make our food — which is very time consuming to do, American BBQ — really makes it all worth it. People who enjoy what we do so much that they have standing orders even during the pandemic, every Thursday or Friday or Saturday, have been the best part of running our business.”
Find out how Doshii could simplify your connected world here.
At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence. With the Connect app you’ll be able to:
Connect your Point of Sale – the Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.
Use multiple apps in one place – the Connect app gives you total control of customer orders, in one place, accessible on any device.
Get deep insights about your venue – the Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.
After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.
And there’s much, much more.
Sign up below to register your interest and be one of the first to get access.
When Squires Loft in Geelong and Torquay decided to integrate their apps with Doshii it was seamless, improving and simplifying their business in more ways than one.
Doshii doesn’t just simplify app integration. It keeps track of multiple types of data, which provides restaurant owners with the insights they need to make smarter calls on how to run their business. This is something Scott from the Squires Loft venues in both Geelong and Torquay recently discovered.
Six months ago, Scott decided to streamline his businesses with Doshii. He connected OrderUp! as his online ordering platform, ImposPlus as his core POS system, and Tanda to take care of the rostering.
The hook-up was a breeze. As Scott explains, “The team at Doshii are always informative and provide structured, planned implementation and problem solving. They’re always willing to assist us to operate a more efficient business.”
Today, Scott’s staff are processing 100 takeaway orders and 250 dine-in customers a night. “Doshii provides seamless integration, which in turn reduces labour, and improves efficiency and accuracy,” Scotty says.
But the benefits don’t end there. In addition to simplifying the chaotic, ever-changing world of apps, Doshii also provides detailed, easy-to-access data about business operations, leading to smarter decisions and increased revenue.
For example, Doshii displays labour costs as a percentage of revenue in real time. Having that kind of information at his fingertips allows Scott to make smarter decisions about staffing by eliminating the burden of finicky, manual number-crunching. And with less on his plate, Scott now has more time to focus on what’s on his customers’.
Doshii can help you connect your ImposPLUS POS to a world of Apps to drive revenue and reduce costs. If you want to find out how we can help you and your venue, get in touch with Doshii directly at email@example.com
Outback Steakhouse has turned to Doshii to help streamline its digital ordering process and integrate its digital ordering apps with its POS, meaning more time for staff to focus on what matters: juicy steaks.
Like many restaurant operators, Outback Steakhouse CEO Chris Noble has spent the past couple of years investigating new technology to streamline his business processes and uncover new growth opportunities. For a modern restaurant, this usually means more apps. But while apps can provide solutions, they can also create their own problems — especially if a business needs to integrate several just to stay on top of things.
One of the biggest challenges is the inevitable double-handling of customer orders. Over the course of one shift, staff can waste valuable hours manually re-entering orders into the Micros POS after receiving them via OrderUp! – a web based in-venue ordering and delivery app.
Pre-COVID-19, Outback Steakhouse’s eight venues collectively received around 3,500 orders via apps per month. Chris and his team calculated the labour cost of manually re-entering these orders into their in-house POS at 80 cents per order. Which means Outback Steakhouse was wasting around $2,800 per month just retyping customer orders. And as app orders are only increasing across the industry as a new normal post Covid-19 kicks in, so too will these costs.
But not with Doshii.
“Doshii sends orders from apps directly to the Micros POS which prints them in the kitchen, with no need for staff to physically rekey orders;” Chris explains, “Time and money saved!”
This is a huge win for efficiency. Doshii has also enabled the use of Digital Menu Management (DMM) so the venue’s operators can now centrally manage their menu across all apps.
“If only we were aware of Doshii earlier,” Chris adds. “We have been thrilled with the results.”
Doshii can help you connect your Micros POS to a world of Apps to drive revenue and reduce costs, if you want to find out how we can help you and your venue, get in touch with Doshii directly at firstname.lastname@example.org
Doshii is excited to welcome Square to its ecosystem of connected Point of Sale (POS) systems across Australia. The connection enables any venue with Square POS to connect to the growing range of e-commerce applications available via Doshii App Marketplace to help operate and run their digital business.
Helping more venues connect
Doshii CEO and Founder, Sean O’Meara explains, “With the current COVID-19 environment venues are having to adapt and connect specifically with a range of ordering Applications (Apps) to run and drive digital sales to their business. Directly from Square POS, sellers can enable Doshii and gain access to the growing list of ordering and delivery Apps”
Connect today, Connect for FREE.
As part of the partnership, venues can access Doshii for free for the next six months (until October this year) and connect multiple Apps directly to their venues’ POS. Doshii connects to a range of ordering Applications such as Deliveroo, Mr Yum, OrderUp!, Mobi2Go, me&u , FROLO and WebPOS, through to reservation platforms including Resy and OpenTable.
Doshii GM, Greg Williams explains “Our goal is simple – we want to provide venues with the one platform to manage and maintain all of their digital e-commerce applications to reduce labour costs and drive revenue in a sustainable manner”
Venues can get connected immediately today.
More ordering & delivery options for Australian sellers
A number of venues have signed up to Doshii directly from their Square POS with Todd Gawn, owner of The Bearded Jaffle in Ascot Vale providing some insights:
“I wish all our Apps were on Doshii connected to our Square POS. No more copying over orders from multiple different tablets to our POS means there’s no room for error, orders automatically appear on the POS – instantly! As soon as we view the order it prints to the printers – 100’s of orders means lots of time re-entering orders, from multiple tablets. We are saving 2 minutes on each order coming through, freeing up lots of time and making service flow so much better!”
I wish all our Apps were on Doshii connected to our Square POS
“Doshii essentially removed an entire process for us on every order – meaning we can focus on service and speed up our preparation time. It’s only the first few days, but we couldn’t be happier with Doshii if we tried!”
More resources & support
Square has announced support for businesses during this time, including waiving software subscription fees and offering additional business assistance through their dedicated resource hub.
It’s Doshii’s view that on the other side of COVID-19, merchants and their customers’ willingness to adopt in-venue and out-of-venue digital technology will sky rocket. The Square and Doshii connector, opens the door for even more Australian venues to quickly and easily find, evaluate and manage connected Ordering App solutions for both out-of-venue and in-venue (when it starts again) ordering.
More ordering & delivery options for Australian sellers
“We are excited to partner with Doshii to provide Square sellers with additional options for ordering and delivery, especially during this time,” said Square Australia’s Business Development Lead Colin Birney. “This is an integration we know our hospitality businesses will appreciate, enabling them to use one simple system for all their ordering and payment needs, eliminating the hassle of juggling multiple apps and potentially missing sales.”
For assistance, get in touch with Doshii directly at email@example.com
How do I activate Doshii with Square?
- Simply find Doshii in the Square Marketplace and select ‘Square’ as your POS when signing-up to Doshii. You will be asked to verify & activate your account – please check your email and authorise Doshii to access your POS when prompted.
What is the cost?
- As of April, Doshii is waiving all Standard and Premium subscription fees to assist venues digitising during COVID-19, until October 2020.
- Doshii has a Free plan offering for venues to connect one App for free on its basic plan. Doshii also offers more advanced, Premium and Enterprise starting from $49.90 per location per month. See: doshii.io/pricing
- Square has simple pricing, charging one flat fee for transactions, with no long term contracts. Square also offers a 30 day free trial for their dedicated Restaurants POS software to help businesses get started.
What’s the catch?
- There’s no catch – Doshii may charge Apps a nominal amount to connect to specific locations.
What’s the benefit to me?
- Using Doshii’s Digital Menu Management features available within the Doshii Dashboard, venues can manage their menus across all of their Doshii connected Ordering and Delivery Apps, giving power back to the venue to save time in managing pricing, naming, images etc…
Are my images from Square available in Doshii?
- Yes, if you have images attached to your menu in Square these will be automatically synchronised and appear within the Doshii Digital Menu management platform where you can also manage specific images of food and beverage across each of the connected Apps.
Where do App Orders show up in Square?
- Orders will automatically pop-up on your Square POS, and be available in your Active Orders list. You can choose ‘View New’ to view the order and choose from a range of options – all available in the Orders section of your Square POS.
Do I need to manually set order wait times?
- If your Ordering App supports this (most do) you configure the setting in your Ordering App.
Can I change the Order Status?
- Yes. The Order status can be changed per order by navigating to the Orders section of your Square POS. New Orders are automatically marked as ‘new’ and you can then toggle the order to ‘Mark as in Progress’ and ‘Mark as Picked Up’
Who do we contact?
If you aren’t in touch with the changing landscape of technology in the modern hospitality world, chances are you’re losing opportunities to your competition. Doshii is listing the issues (with corresponding solutions) you might be facing if you haven’t stepped onto the road of digital transformation yet.
If these issues keep appearing at your venue then these are the 5 signs your venue should invest in technology to improve business quickly.
As patrons are becoming increasingly tech-savvy, hospitality technologies remain the new frontier for venues, bars and restaurants.
1. Your venue isn’t known for providing the best guest experiences
If your venue is not providing a seamless guest experience you may not be getting much return patronage. If all a visitor finds is barriers at their cost (time, money and effort) then they will not be coming back, nor recommending you to their friends and family. Being able to make a reservation, order, pay and leave a helpful review from their mobile device may seem like having less person-to-person contact with the customer, but going mobile has been proven to free up staff to provide better service to the guest.
Being able to order In-venue also allows the guest to view the dishes, eliminate ingredients they may not like, apply dietary preferences like vegan or vegetarian and provide feedback directly from their table. Venues can also pair wines to dishes or upsell, cross-sell and promote a dish via this technology directly to their device. When it’s time to depart, guests can split the bill, pay and thank the server on the way out for providing a frictionless, uninterrupted visit.
2. You struggle with everyday operational issues – Every. Day.
Hospitality technologies ensure enhanced guest experiences, increased employee productivity, and improved operating efficiency.
Venue management and staff have to deal with multiple issues almost daily, including reservations management, inventory management, table management, staff rosters, front office, point of sale system reconciliation with delivery services, customer loyalty programs, marketing campaigns, back-of-house analytics, and much more. As a result of these complexities, many venues have started adopting digital innovations in order to ensure smoother operational functions.
With the help of digital services, cloud-based web-platforms and Apps, venues are able to put into place a solution that leads to better efficiencies within the enterprise and can especially identify opportunities for streamlining, cross-selling and optimising to maximize revenues.
Technology also helps employees handle all facets of hospitality supervision, including reservation status updates, queuing, and dispensing services. Thanks to digitalization, venue management can easily see real-time data on their bookings, billing and with advances in technology can more easily run food and beverage operations, improve business performance with insightful reporting, and increase overall efficiency and guest satisfaction.
3. Your venue isn’t able to attract a wider audience
Travellers, these days, are using technology to look and book their next trip, entertainment and meal at local venues, pubs, restaurants and hotels. As per Global Digital Travel Sales by eMarketer, “In 2018 digital travel sales worldwide increased by 10.4% to reach $694.41 billion”.
By being easily found and maintaining a steady stream of reservations and enquiries you will be able to grow your guest list with targeted promotions and marketing campaigns. There are many tools that are able to capture your guests’ email addresses and mobile numbers putting you directly in contact with them. There are Apps which can capture traffic when the potential guest is within a certain distance of your venue. Your CRM system will be able to let you know when a guest event is coming up – like a birthday and your venue could invite them in with a proposition or an offer such as a free drink or bonus dessert.
Search engine marketing, social media integration, and email marketing are a few more examples of digital services that entice today’s guests.
4. You’re not able to drive a significant amount of direct bookings
No longer is a sign on the street and an “Open” sign on the door enough to bring in guests – most guests now read up to 5 reviews of a restaurant before placing the reservation. Using reservation platforms that flow directly to your point of sale system will help you be able to ascertain exactly where the bulk of your revenue source is derived from.
Having accurate information on your google business listing like venue address, opening times and a direct website URL will help customers find you and make a booking. Reservation platforms like Resi and Frolo can also be utilised to bring more guests to your venue. Social media is a useful tool to reach those audiences which might not have heard of you and the targeting can be very specific and localised.
Using data and analytics tools venues can enhance guest satisfaction by providing a seamless experience. Additionally, these programs have also helped venues closely monitor the guest cycle by collecting data on specific guest preferences, locations, and behaviors, which helps in providing personalized services to the guests in the future.
5. You’re not able to maintain a positive online reputation
Being able to refute negative reviews and limit reputation damage is important as you don’t want to become known as “that” venue with “that” incident. Going viral for the wrong reason can be devastating to a venue. Having a procedure in place to monitor and react to negative comments, reviews or complaints quickly and efficiently is a cornerstone to being able to provide good customer service and reduce damage to your venues hard-earned reputation. Customer loyalty programs like Beam Wallet are able to quickly collect and report customer experiences directly to you once a customer has paid. Hospitality venues live and die by reviews and social proof so managing your reputation online is imperative to gaining future business.
Investing in an online reputation management tool is useful for every hospitality business. An efficient rating index tool will take available rating sources from across the web and use an algorithm to aggregate them, thereby providing a dependable and impartial score.
Take your venue from hidden gem to high demand.
All these issues have a solution via the Doshii App Marketplace, by connecting directly to your venues POS you will be able to improve your operational flow and make better decisions based on real-time data. Doshii provides hospitality venues with a wealth of Apps that can assist with reservations, bookings, staff rosters, payments, menu management, in-venue ordering, delivery services, loyalty programs, marketing campaigns, inventory management and analytics.
Learn which Apps can bring you more with Doshii