Doshii and Mr Yum integration scores The Local Taphouse a 20% revenue spike

Justin runs The Local Taphouse in St Kilda, Melbourne – an award winning European inspired neighbourhood tavern specialising in craft beer. 

As you can imagine, there’s a pretty lengthy beer list at The Local Taphouse but behind the scenes there’s actually just as much tech. From inventory management through to accounting software, Justin reckons the TapHouse is leveraging around 20 pieces of individual software to run the business at any one time, from front of house to back of house. 

And that’s where Doshii comes in. 

At the start of 2020 Justin already had integration on his mind, to ensure the business continued to grow and run smoothly. So, when he decided to leverage Mr Yum for digital table ordering he made sure the service integrated directly into his impos POS.

“We went to Mr Yum because we could see the benefits to customer service. Not having to get up and queue for another round and stay at the table socialising with friends and family – it’s a no brainer.

“What we didn’t expect was the increase in spend per head from customers. Customers ordering at table via Mr Yum on average spend 20% more,” said Justin.

Around 30% of customers at The Local Taphouse are using the digital order at table service and due to the integration between Mr Yum, Doshii and impos POS, Justin’s staff don’t have to re-enter the orders from app to POS – an inefficient and costly process that often results in errors.

“We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. The bonus of extra spend is simply icing on the cake,” added Justin.

Sign up your venue to Doshii today.

Advieh saves 30 seconds per order with Doshii & Mr Yum!

Ask any Melburnian who happens to live on the westside: Advieh and Advi’s Falafels are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years. 

Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne. 

Gene decided to use Mr Yum & Doshii to facilitate at-table ordering and takeaways (the unfortunate reality of much of 2020 and 2021). Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage. 

With Doshii, Mr Yum seamlessly connects to Gene’s POS, impos, helping Gene to save on costs & resources whilst improving customer satisfaction and safety. 

Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the Mr Yum and Doshii integration, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.” 

“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”

Sign up your venue to Doshii today.

What’s new at Doshii – November Edition

 

What’s new at Doshii

What’s new at Doshii in October.

What’s new at Doshii in September?

Doshii gets to work for Radio Mexico

 

Adele from Radio Mexico is a self-confessed old-school operator. But that’s precisely why she needed Doshii’s help.

Radio Mexico in St Kilda, Melbourne, has been serving up authentic flavours for the past eight years. And even though she’s been cautious of the booming restaurant tech industry, Radio Mexico boss Adele soon realised that for a modern restaurant to truly flourish, it needs more than just great food — it needs to find a way to harness the chaotic world of apps and online delivery. So Adele decided to keep things simple by connecting Mr Yum and Deliveroo using the Doshii platform.

“It’s important to me to only connect to a few, select apps,” Adele explains. “It’s easy for a restaurant to get swallowed up in the many apps that are available and suddenly they’re dictating the service, not you, unless you can get control. That’s why I like to use just a couple of apps, and use them well.” 

Doshii grants Adele exactly the kind of control over her business she was looking for. “What was great about Doshii is that they made it easy, got the job done and the second something wasn’t right they had real people trying to fix it. I just felt like they were on my side.” 

And even though some new tech seems like it’s designed to spend more time eating into your margins than encouraging customers to eat your food, Doshii actually improves profits. Doshii puts back in.

“I’m old school,” Adele says. “I’m suspicious of the technologies out there and the pieces of margin they’re potentially pinching because I love my business and the feeling of putting down awesome food in front of a customer in a restaurant. And I’ll fight to protect that.” 

“But ultimately Doshii doesn’t stop the best parts of my business, it allows me to keep up with the digital side of things, keep things streamlined and allow me to make sure that we’re always focused on the customer’s experience.”

Find out how Doshii could simplify your connected world here.

Zomato connects to Doshii

At Doshii we’re thrilled to announce the imminent launch of our integration with Zomato.

Zomato is a full stack food tech platform and one of the world’s largest hospitality aggregators, listing almost 70,000 venues in Australia. Zomato’s products include digital payments, a customer loyalty program, plus contactless dining.

From managing key venue data directly from your phone to streamlining your operations, Zomato’s diverse product toolkit has venues covered with everything from reservations to transactions.

Within Zomato’s range of software solutions, Contactless Dining provides venues with a contact-free table ordering and payment solution, that diners can use by simply scanning a QR code.

In addition, Zomato’s unique dining membership program, Zomato Pro, offers venues instant access to thousands of customers Australia-wide and free advertising on the app and website. For table management, Zomato Book equips venues with a commission-free reservation system, and all these features are just the beginning! Now united with Doshiii, Zomato’s product suite can be seamlessly integrated into venue’s existing POS system, enabling you to hit go from day one. We’re talking ALL of the benefits, none of the hassle.

Sign up below to register your interest and be one of the first to get access to the new Zomato and Doshii integration.

 

 

Mulita BBQ discovers a whole new customer base with Doshii

Tim runs Mulita BBQ, a small restaurant based in Geelong that specialises in American BBQ. It’s a time-consuming cuisine. Some dishes require up to 12 hours of smoking before they’re ready to eat. So Tim is always on the lookout for new ways to simplify his workday.

Before COVID-19, Tim mainly focused on servicing big sporting events and music festivals with food trucks, as well as dine-in customers at Mulita BBQ’s bricks and mortar restaurant.

“Pre-lockdown we didn’t do takeaway at all because the restaurant was so busy. But since COVID-19 started, we discovered two new markets, one of them being online customers.”

The problem was that Tim wasn’t able to keep up with demand: “We simply couldn’t sustain the extra staff, especially because of the pressures of the pandemic.”

That’s when he decided to enlist the help of Doshii. As Tim explains, “Doshii allows us to run a very busy service with only two people, rather than needing a third person.” 

Doshii helped Tim connect Deliveroo and FROLO, via his existing POS, Square, so online orders could be sent directly to his kitchen staff — no manual oversight or re-entering of orders needed. And now Mulita BBQ processes anywhere between 30 and 40 takeaway orders on a busy night, which simply would not have been possible 10 weeks ago before Tim connected with Doshii.

“Harnessing technology like Doshii allows us to focus on what we’re actually good at without being distracted by apps and all their 1s and 0s,” Tim says. And by connecting with Doshii, Tim has been able to focus more effort on connecting with his customers.

“The positive feedback, whether in person or via reviews or messages, to all the hard work we put in to be able to make our food — which is very time consuming to do, American BBQ — really makes it all worth it. People who enjoy what we do so much that they have standing orders even during the pandemic, every Thursday or Friday or Saturday, have been the best part of running our business.”

Find out how Doshii could simplify your connected world here.

What’s new at Doshii in July!

Coming soon – The Doshii Connect App!

At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence.

 

Connect your Point of Sale

The Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.

 

Use multiple apps in one place

The Connect app gives you total control of customer orders, in one place, accessible on any device.

 

Get deep insights about your venue

The Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.

 

After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.

 

And there’s much, much more. Keep up to date for launch date information and feature releases by getting in touch to register your interest.

Doshii provides more than just seamless app integration

When Scott from Squires Loft in Geelong and Torquay decided to streamline his businesses with Doshii, it improved and simplified their business in more ways than one.

 

Scott leveraged Doshii to connect OrderUp! as his online ordering platform, ImposPlus as his core POS system, and Tanda to take care of his rostering.

 

In addition to simplifying the chaotic, ever-changing world of ordering apps and saving time processing over 100 takeaway and 250 dine-in orders a night, Doshii also provided detailed, easy-to-access data about business operations, leading to smarter decisions and increased revenue.

 

For example, through the connection of Tanda into the POS system, Doshii displays labour costs as a percentage of revenue in real time. Having that kind of information at his fingertips allows Scott from Squires Loft to make smarter decisions about staffing whilst eliminating the burden of finicky, manual number-crunching.

 

And with less on his plate, Scott now has more time to focus on what’s on his customers’.

 

Doshii can help you connect your ImposPLUS to a world of apps and opportunities to drive revenue and reduce costs. If you want to find out how we can help you and your venue, get in touch with Doshii directly at support@doshii.io

Why venues love Doshii

We connect you quickly

We help you connect your POS to Apps quickly and easily – so you can go back to focusing on what you do best.

We give you control

We set you up to manage your digital menu – item names, prices and images – rom one place, across all of your Apps.

We save you time

We create efficiencies by enabling orders to be received directly to connected POS terminals & printers.

We work as real partners

Our customer success team is on hand to help you master technology, make sense of the numbers and realise your potential.

Want to see how Doshii could simplify your connected world?

 

Get in touch today, head to doshii.io or email us at hello@doshii.io