Ask any Melburnian who happens to live on the westside: Advieh and Advi’s Falafels are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years.
Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne.
Gene decided to use Mr Yum & Doshii to facilitate at-table ordering and takeaways (the unfortunate reality of much of 2020 and 2021). Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage.
Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the Mr Yum and Doshii integration, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.”
“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”
Adele from Radio Mexico is a self-confessed old-school operator. But that’s precisely why she needed Doshii’s help.
Radio Mexico in St Kilda, Melbourne, has been serving up authentic flavours for the past eight years. And even though she’s been cautious of the booming restaurant tech industry, Radio Mexico boss Adele soon realised that for a modern restaurant to truly flourish, it needs more than just great food — it needs to find a way to harness the chaotic world of apps and online delivery. So Adele decided to keep things simple by connecting Mr Yum and Deliveroo using the Doshii platform.
“It’s important to me to only connect to a few, select apps,” Adele explains. “It’s easy for a restaurant to get swallowed up in the many apps that are available and suddenly they’re dictating the service, not you, unless you can get control. That’s why I like to use just a couple of apps, and use them well.”
Doshii grants Adele exactly the kind of control over her business she was looking for. “What was great about Doshii is that they made it easy, got the job done and the second something wasn’t right they had real people trying to fix it. I just felt like they were on my side.”
And even though some new tech seems like it’s designed to spend more time eating into your margins than encouraging customers to eat your food, Doshii actually improves profits. Doshii puts back in.
“I’m old school,” Adele says. “I’m suspicious of the technologies out there and the pieces of margin they’re potentially pinching because I love my business and the feeling of putting down awesome food in front of a customer in a restaurant. And I’ll fight to protect that.”
“But ultimately Doshii doesn’t stop the best parts of my business, it allows me to keep up with the digital side of things, keep things streamlined and allow me to make sure that we’re always focused on the customer’s experience.”
Find out how Doshii could simplify your connected world here.
At Doshii we’re thrilled to announce the imminent launch of our integration with Zomato.
Zomato is a full stack food tech platform and one of the world’s largest hospitality aggregators, listing almost 70,000 venues in Australia. Zomato’s products include digital payments, a customer loyalty program, plus contactless dining.
From managing key venue data directly from your phone to streamlining your operations, Zomato’s diverse product toolkit has venues covered with everything from reservations to transactions.
Within Zomato’s range of software solutions, Contactless Dining provides venues with a contact-free table ordering and payment solution, that diners can use by simply scanning a QR code.
In addition, Zomato’s unique dining membership program, Zomato Pro, offers venues instant access to thousands of customers Australia-wide and free advertising on the app and website. For table management, Zomato Book equips venues with a commission-free reservation system, and all these features are just the beginning! Now united with Doshiii, Zomato’s product suite can be seamlessly integrated into venue’s existing POS system, enabling you to hit go from day one. We’re talking ALL of the benefits, none of the hassle.
Sign up below to register your interest and be one of the first to get access to the new Zomato and Doshii integration.
Tim runs Mulita BBQ, a small restaurant based in Geelong that specialises in American BBQ. It’s a time-consuming cuisine. Some dishes require up to 12 hours of smoking before they’re ready to eat. So Tim is always on the lookout for new ways to simplify his workday.
Before COVID-19, Tim mainly focused on servicing big sporting events and music festivals with food trucks, as well as dine-in customers at Mulita BBQ’s bricks and mortar restaurant.
“Pre-lockdown we didn’t do takeaway at all because the restaurant was so busy. But since COVID-19 started, we discovered two new markets, one of them being online customers.”
The problem was that Tim wasn’t able to keep up with demand: “We simply couldn’t sustain the extra staff, especially because of the pressures of the pandemic.”
That’s when he decided to enlist the help of Doshii. As Tim explains, “Doshii allows us to run a very busy service with only two people, rather than needing a third person.”
Doshii helped Tim connect Deliveroo and FROLO, via his existing POS, Square, so online orders could be sent directly to his kitchen staff — no manual oversight or re-entering of orders needed. And now Mulita BBQ processes anywhere between 30 and 40 takeaway orders on a busy night, which simply would not have been possible 10 weeks ago before Tim connected with Doshii.
“Harnessing technology like Doshii allows us to focus on what we’re actually good at without being distracted by apps and all their 1s and 0s,” Tim says. And by connecting with Doshii, Tim has been able to focus more effort on connecting with his customers.
“The positive feedback, whether in person or via reviews or messages, to all the hard work we put in to be able to make our food — which is very time consuming to do, American BBQ — really makes it all worth it. People who enjoy what we do so much that they have standing orders even during the pandemic, every Thursday or Friday or Saturday, have been the best part of running our business.”
Find out how Doshii could simplify your connected world here.
At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence. With the Connect app you’ll be able to:
Connect your Point of Sale – the Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.
Use multiple apps in one place – the Connect app gives you total control of customer orders, in one place, accessible on any device.
Get deep insights about your venue – the Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.
After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.
And there’s much, much more.
Sign up below to register your interest and be one of the first to get access.
When Squires Loft in Geelong and Torquay decided to integrate their apps with Doshii it was seamless, improving and simplifying their business in more ways than one.
Doshii doesn’t just simplify app integration. It keeps track of multiple types of data, which provides restaurant owners with the insights they need to make smarter calls on how to run their business. This is something Scott from the Squires Loft venues in both Geelong and Torquay recently discovered.
Six months ago, Scott decided to streamline his businesses with Doshii. He connected OrderUp! as his online ordering platform, ImposPlus as his core POS system, and Tanda to take care of the rostering.
The hook-up was a breeze. As Scott explains, “The team at Doshii are always informative and provide structured, planned implementation and problem solving. They’re always willing to assist us to operate a more efficient business.”
Today, Scott’s staff are processing 100 takeaway orders and 250 dine-in customers a night. “Doshii provides seamless integration, which in turn reduces labour, and improves efficiency and accuracy,” Scotty says.
But the benefits don’t end there. In addition to simplifying the chaotic, ever-changing world of apps, Doshii also provides detailed, easy-to-access data about business operations, leading to smarter decisions and increased revenue.
For example, Doshii displays labour costs as a percentage of revenue in real time. Having that kind of information at his fingertips allows Scott to make smarter decisions about staffing by eliminating the burden of finicky, manual number-crunching. And with less on his plate, Scott now has more time to focus on what’s on his customers’.
Doshii can help you connect your ImposPLUS POS to a world of Apps to drive revenue and reduce costs. If you want to find out how we can help you and your venue, get in touch with Doshii directly at email@example.com
Outback Steakhouse has turned to Doshii to help streamline its digital ordering process and integrate its digital ordering apps with its POS, meaning more time for staff to focus on what matters: juicy steaks.
Like many restaurant operators, Outback Steakhouse CEO Chris Noble has spent the past couple of years investigating new technology to streamline his business processes and uncover new growth opportunities. For a modern restaurant, this usually means more apps. But while apps can provide solutions, they can also create their own problems — especially if a business needs to integrate several just to stay on top of things.
One of the biggest challenges is the inevitable double-handling of customer orders. Over the course of one shift, staff can waste valuable hours manually re-entering orders into the Micros POS after receiving them via OrderUp! – a web based in-venue ordering and delivery app.
Pre-COVID-19, Outback Steakhouse’s eight venues collectively received around 3,500 orders via apps per month. Chris and his team calculated the labour cost of manually re-entering these orders into their in-house POS at 80 cents per order. Which means Outback Steakhouse was wasting around $2,800 per month just retyping customer orders. And as app orders are only increasing across the industry as a new normal post Covid-19 kicks in, so too will these costs.
But not with Doshii.
“Doshii sends orders from apps directly to the Micros POS which prints them in the kitchen, with no need for staff to physically rekey orders;” Chris explains, “Time and money saved!”
This is a huge win for efficiency. Doshii has also enabled the use of Digital Menu Management (DMM) so the venue’s operators can now centrally manage their menu across all apps.
“If only we were aware of Doshii earlier,” Chris adds. “We have been thrilled with the results.”
Doshii can help you connect your Micros POS to a world of Apps to drive revenue and reduce costs, if you want to find out how we can help you and your venue, get in touch with Doshii directly at firstname.lastname@example.org
Sean O’Meara, Doshii Founder was recently recorded speaking on the Hospopreneurs podcast. Growing Doshii is now his primary focus.
The latest episode of The Hospopreneurs Podcast is with Founder of Impos Point of Sale and Doshii, Sean O'Meara. It's an excellent one on hospitality technology and startups. Sean also shares honest insights on capital raising and how he turned a garage-based tech company into the machine he formally exited just 20 minutes before recording.podkite.link/hospo
Posted by Aych Media on Wednesday, 4 March 2020
Listen to the full podcast here
Tanda is a cloud-based global workforce success software. The platform offers strong payroll and rostering features, as well as powerful real-time insights that help businesses track the connection between sales and their human capital.
Tanda believes that organisations are successful when their workforce is successful
Tanda lets venues on-board employees, build shift rosters in minutes, automatically calculate pay based on the hospitality award and employees are able to clock in via the Tanda time clock app.
This is particularly valuable in the hospitality industry, as operational management and staff can compare expected to actual figures as the day progresses – allowing them to make on-the-spot adjustments as needed and ensuring they are able to make better data-driven decisions
Tanda relieves the administrative burden by helping venues:
- Stay in control of staff rostering and shift swapping as the Tanda mobile App puts rosters, notifications, leave management, and the ability to cover shifts in the hands of employees.
- Ensure regulatory compliance with Hospitality award rates as well as automating their wage calculations, including base rates, overtime, allowances, and higher duties
- Manage and predict staff count based on-demand data
Bringing the venue all the data it needs to effectively manage teams on an easy to navigate platform with Tanda.
Doshii GM, Greg Williams, explains, “Having live data allows customers to control their business and fine-tune their operation as the day unfolds, instead of having to try and correct events after the fact when it’s too late to remedy.”
Connecting directly into a venues single source of truth, the point of sale system (POS) and Tanda. The Doshii API is used to connect the Tanda platform with the venues POS ensuring that the data is allied and accurate in real-time, seamlessly.
Dan Etiel, Tanda CMO says “By connecting Tanda and Doshii, customers get real-time sales data which allows them to optimise their business operations live throughout the day by making data-driven decisions. This level of insight has not been available before and is a significant step forward for real-time business intelligence.”
Measure the metrics that matter
Tanda further offers a customisable on-boarding process for venues and a one-touch intelligent rostering with 5-point compliance check. A convenient mobile solution for employees to view rosters, apply for leave and offer to fill vacant shifts. The App can send automated reminders to staff for their next shift and offers optimised time and attendance with facial detection, for easy clocking in.
The handy Scheduling App sends notifications the manager on shift when staff are late, working beyond their roster, going into unexpected overtime, not taking a required break or are absent. Operational compliance is ensured as Tanda offers Award interpretation for over 35 industry awards and the ability to build in EBA’s on request.
Become compliant with ease – pay wages correctly every time with Tanda
Wages and payroll are simplified and Tanda offers payroll integrations with all top payroll solutions and offers a secure 2-way sync.
Tanda offers a FREE 14 day trial – sign up your venue here
Doshii Every critical business app you need to run your hospitality venue – check out our integrated apps.