Justin runs The Local Taphouse in St Kilda, Melbourne – an award winning European inspired neighbourhood tavern specialising in craft beer.
As you can imagine, there’s a pretty lengthy beer list at The Local Taphouse but behind the scenes there’s actually just as much tech. From inventory management through to accounting software, Justin reckons the TapHouse is leveraging around 20 pieces of individual software to run the business at any one time, from front of house to back of house.
And that’s where Doshii comes in.
At the start of 2020 Justin already had integration on his mind, to ensure the business continued to grow and run smoothly. So, when he decided to leverage Mr Yum for digital table ordering he made sure the service integrated directly into his impos POS.
“We went to Mr Yum because we could see the benefits to customer service. Not having to get up and queue for another round and stay at the table socialising with friends and family – it’s a no brainer.
“What we didn’t expect was the increase in spend per head from customers. Customers ordering at table via Mr Yum on average spend 20% more,” said Justin.
Around 30% of customers at The Local Taphouse are using the digital order at table service and due to the integration between Mr Yum, Doshii and impos POS, Justin’s staff don’t have to re-enter the orders from app to POS – an inefficient and costly process that often results in errors.
“We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. The bonus of extra spend is simply icing on the cake,” added Justin.
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