Tech integration is key for hospitality beyond the pandemic

Chief commercial officer Josh Franklin explains how integration will continue to assist the hospitality industry beyond the pandemic. This interview was originally written and published by QSR Media.

The food delivery boom, furthered by the pandemic, resulted in a multitude of platforms of apps that customers can use to get their orders.

Cloud platform Doshii looks to help chains focus on kitchen efficiency by syncing such information platforms and apps into partnered POS systems. This, according to them, results in operational efficiency, reducing labour cost involved with rekeying orders, and minimising mistakes that lead to product wastage and unhappy customers.

Speaking to QSR Media, chief commercial Officer Josh Franklin explained how integration will continue to assist the hospitality industry beyond the pandemic.

QSR Media: The pandemic delivery boom made a case for businesses to streamline how they handle third-party ordering apps. How are chains utilising the synced insights and data from Doshii?

Franklin: With Doshii, chains are able to clearly understand which channels are driving the most revenue and profitability to them, for example in-venue ordering habits versus pick-up or kiosk and device orders. They can then optimise those channels’ offerings.

They can also look at less successful channels and assess how their results can be improved. They can see what is selling best and when, and look at modifying the menu accordingly or instigating other sales and promotional activity. Doshii also provides unique and tailored insights for each store. This means that menus and channels can be optimised, to ensure sales are being maximised for each location.

Doshii has a full menu management system to allow operators to manage their menus from a central platform. All styles of operator will benefit from less time managing menus across multiple apps. They’ll also be able to avoid costs incurred through rekeying orders into the POS, and removes human error associated with missed or incorrectly rekeyed orders. Ultimately it will improve revenue, reduce operational costs and increase efficiency.

What has the delivery data been telling you about QSR customers?

Our experiences from the past 12 months have shown that ordering from apps – in venue, at home or on the road – is surging; customers spend up to 30 per cent more when they order from their devices.

Another trend we’ve seen emerge is that once consumers have ordered from their device the first time, they are far more likely to want to do it again.

Some areas of the Australian hospitality industry, including on-site dining, were badly hit during the pandemic. As a result, we’ve seen venues looking for unique ways to offer delivery, pick-up and app-based ordering to attract and retain customers.

Food delivery services thrived through the lockdown. There was a massive demand from customers wanting to pay for their meals with credit cards or some form of mobile or contactless payment. We also found customers preferred to order from a digital menu on their phones, even if they chose to collect the order themselves. This was, in part, due to adhering to COVID-safe rules, but this type of mobile ordering and payment preference hasn’t changed, even with the easing of restrictions.

What’s your take on what’s now happening in the industry? Any predictions on where it will go?

As restrictions ease considerably across Australia, we’ll continue to see a strong demand for food delivery services among consumers. We believe that in-venue digital ordering, while in its infancy here in Australia, will be a trend that will continue to gain popularity over time.

We’ll also see new apps in the marketplace that will harness artificial intelligence capabilities, making them more intuitive. They’ll offer consumers greater customisation and preferences in their choice of menu options and ‘healthy’ food items.

How has take-up differed between chain stores and smaller independent businesses?

It’s been rewarding to see the benefits for both styles of business. Many of the smaller, independent outlets and businesses have needed Doshii simply to be able to operate efficiently and to ‘tech up’. We’ve helped hamburger stores, for example, that may have previously been predominantly cash businesses with no delivery partners be able to quickly open up these new channels, streamline their business, and keep them focussed on making and serving good food.

We’ve helped franchised stores tap into their unique markets in a way that wasn’t previously possible. While they have the advantage of having processes and procedures in place, they’ve managed to save money, time and effort with our data insights that lead to less wastage and the ability to maximise and tailor their offering across their different channels. Integration means running business smarter and gives operators the opportunity to capitalise on accurate and insightful data.

What does this mean for consumers?

Happier customers lead to a more vibrant hospitality industry. We think giving customers more of what they want, streamlining the ordering process and minimising any opportunity for order errors will provide a more fulfilling experience all ‘round. In turn that will lead to return business and glowing reviews and ratings for the venue operator. It’s a win-win for everyone involved.

End.

Tanda and Doshii Making Better Staffing Decisions At Venues POS

Tanda is a cloud-based global workforce success software. The platform offers strong payroll and rostering features, as well as powerful real-time insights that help businesses track the connection between sales and their human capital.

Tanda user using screen in app doshii api

Tanda believes that organisations are successful when their workforce is successful

Tanda lets venues on-board employees, build shift rosters in minutes, automatically calculate pay based on the hospitality award and employees are able to clock in via the Tanda time clock app.

This is particularly valuable in the hospitality industry, as operational management and staff can compare expected to actual figures as the day progresses – allowing them to make on-the-spot adjustments as needed and ensuring they are able to make better data-driven decisions

Tanda relieves the administrative burden by helping venues:

  • Stay in control of staff rostering and shift swapping as the Tanda mobile App puts rosters, notifications, leave management, and the ability to cover shifts in the hands of employees.
  • Ensure regulatory compliance with Hospitality award rates as well as automating their wage calculations, including base rates, overtime, allowances, and higher duties
  • Manage and predict staff count based on-demand data

Bringing the venue all the data it needs to effectively manage teams on an easy to navigate platform with Tanda.

Doshii GM, Greg Williams, explains, “Having live data allows customers to control their business and fine-tune their operation as the day unfolds, instead of having to try and correct events after the fact when it’s too late to remedy.”

Connecting directly into a venues single source of truth, the point of sale system (POS) and Tanda. The Doshii API is used to connect the Tanda platform with the venues POS ensuring that the data is allied and accurate in real-time, seamlessly.

Tanda Live Insights

Dan Etiel, Tanda CMO says “By connecting Tanda and Doshii, customers get real-time sales data which allows them to optimise their business operations live throughout the day by making data-driven decisions. This level of insight has not been available before and is a significant step forward for real-time business intelligence.”

Measure the metrics that matter

Tanda further offers a customisable on-boarding process for venues and a one-touch intelligent rostering with 5-point compliance check. A convenient mobile solution for employees to view rosters, apply for leave and offer to fill vacant shifts. The App can send automated reminders to staff for their next shift and offers optimised time and attendance with facial detection, for easy clocking in.

Doshii Tanda Shift PlannerTanda Screen Clock Out Doshii APITanda POS Team shifts Doshii

The handy Scheduling App sends notifications the manager on shift when staff are late, working beyond their roster, going into unexpected overtime, not taking a required break or are absent. Operational compliance is ensured as Tanda offers Award interpretation for over 35 industry awards and the ability to build in EBA’s on request.

Become compliant with ease – pay wages correctly every time with Tanda

Wages and payroll are simplified and Tanda offers payroll integrations with all top payroll solutions and offers a secure 2-way sync.

 

Tanda  offers a FREE 14 day trial – sign up your venue here

Doshii Every critical business app you need to run your hospitality venue – check out our integrated apps.

 

 

Mr Yum partners with Doshii to seamlessly connect to POS systems

Mr Yum, an innovative startup that allows customers to see a visual version of a venue’s menu on their phone by simply hovering their camera over a QR code, has recently partnered with Doshii to seamlessly connect to POS systems.

Imagine Instagram for the restaurant menu but better! Most menus don’t bring a flutter to your heart but with Mr Yum dishes are brought to life.

Mr Yum solves the age-old problem of deciding what to order at a venue by showcasing beautiful photos of every dish and allowing users to filter menus by categories like vegetarian, vegan and gluten-free. They can even see the whole menu translated into 5 other languages including Mandarin and delve deeper into dishes by reading the ingredient definitions. No more feeling silly asking what ‘labneh’ is!

Even better, the online visual menu offering is completely free for venues.

Mr Yum also offers a mobile order and payment portal that uses Doshii to connect seamlessly to a venue’s POS system, allowing the customer to order straight from their phone.

Australian Venue Co, who has recently gone live with the Mr Yum-Doshii integration at the Winter Village in Melbourne’s Federation Square, encourages venues to adopt these beautiful mobile menus. Kelsi from Australian Venue Co had the following to say “Orders from consumers own devices are quickly processed by allowing our customers to scan a QR code and be redirected to a web-ordering page, complete with images of all the items that we sell. Once the order is complete and payment is made the order is sent directly to our POS system via Doshii and prints out at the relevant areas, reducing cost and resulting in faster orders.

Watch the video below to see Mr Yum in action Winter Village in Melbourne.

Mr Yum at Melbourne's Winter Village

Want to have your own little slice of a winter wonderland down under? ? ??Now you can! ?The Winter Village is a euro-style slice of winter wonderland at Fed Square – complete with an ice skating rink, cosy igloo village and menu of specialty winter foods you can order easily though Mr Yum on your phone, with no app required! ??Mr Yum mobile web ordering means no standing in line in the cold! Order on your phone from anywhere at the event and you’ll receive a text message when your food is ready to collect! ? ? ?Follow Haley on her night out there to see the magic for yourself. ?????

Posted by Mr Yum on Friday, 14 June 2019


Kim Teo, co-founder of Mr Yum has said that “the benefit of using Mr Yum is that users buy more on digital platforms using visual persuasion. The diner is happier as they have had a better experience at the venue, more information and quicker service.”

Using Mr Yum is easy as pie – the user simply scans the unique QR to see photos of each dish with descriptions and pricing. Then with the click of a button, items can be added to cart and payment processed via one-touch Apple or Google Pay. The order is then placed via the venue’s POS system – thanks to Doshii.

Do you want to connect your venue to Mr Yum via Doshii? Register your interest here.

Record Number of Integrations in March

We have never had so many App certifications in one month before, with some exciting implementations taking place in collaboration with some great partners. Look out for the new integration announcements coming soon. Follow us on Linkedin and @doshii_api for the latest updates.

 

Check out our new video, which highlights the value that Doshii brings in connecting Apps & POS.

 

apps & pos connected

 


 

Update on the new Support & Guide Platform

 

Support & Guide Platform

You would have seen a section last month describing our new API Documentation and Support platform, which enables all Doshii users to chat with our team members directly from any of our platforms; the Doshii Website, Dashboard, Support and Guide.

 

This means all users have quick and easy access to our experienced support team if they require any assistance. We’re confident our new platform provides a great user experience for all of our clients.

 

A number of you have been in touch recently asking where the documentation has been relocated to following our platform release.

 

Click here to access our Support and Guide platform.

 

Please note that if you haven’t already, you’ll need to request access to the new documentation, which the Doshii team will review and approve.

 

If you are a Doshii Integration partner, you will already have access to the Support and Guide. If you haven’t signed up yet, click below to get started.

Get Started With Doshii

 


 

Latest blog in our CTO John’s API Integration series

 

Doshii CTO John Twomey has created an easy-to-understand blog series covering all aspects of API Integration. The latest one is titled Architecting multiple integrations via one API. Below are the key points; click here to read John’s full run down.

 

  • There are complexities associated with integrating with third-party API’s due to competing APIs and standards. This increases development, testing and maintenance time and costs, but can be mitigated by using a ‘middleware’ API.
  • What if your application or POS system could talk to a single service that internally handled communication with each of the related API’s and then just shipped you the result? It might look something like the graphic below.

 

doshii graphic

 

  • We’ve added a ‘middleware’ layer that sits between your solution and the rest of the world. Instead of talking to many different APIs, your solution only needs to integrate with one; the middleware’s. This means a reduction in development, testing, and maintenance; i.e. time and money.
  • This middleware is called Doshii (see the diagram below). Doshii provides API integration, management and aggregation as a service. This frees up your time and allows you to focus on your product.

 

Doshii API Middleware

 

See below for John’s other articles in this series. To make sure you stay up to date, follow us Facebook, LinkedIn and Twitter, or sign up for our newsletter.

 

1. What is API Integration? John outlines what an API integration is, provides some background on how it came to be and explains its importance in modern technology. Read more here.

2. API Integration Basics. Learn about the key features of an API integration from an expert. And how to pull it all together to create a successful integration. Read more here.

Start Your Free Trial

 


Doshii BluFlow Integration

Doshii partners with Bluflow for advanced digital menus

 

Doshii is thrilled to announce a Bluflow integration partnership. Bluflow’s solution creates advanced digital menu systems that are already popular with many businesses. However, as a result of the collaboration with Doshii for a reliable POS connection, this technology has become even more efficient.

 

It took just two weeks after the initial meeting between the Doshii and Bluflow teams to set up the integration strategy.

 

Bluflow’s innovative solution for POS systems allows businesses to coordinate their digital menus and sales and grabs customer attention through creative and attractive digital signage and displays. It works seamlessly across all digital screens simultaneously, so updates can be applied quickly across a business’s entire system. This new App and POS integration means employees using POS technology will no longer have to enter the same information repeatedly.

 

Bluflow’s software was developed specifically for the hospitality industry, so they understand the requirements of some of Doshii’s biggest clients.

Read more about this integration