Technology Hospitality Trends Beyond 2020

The hospitality industry has seen many new technological advancements in recent years, some have become widely adopted, while some are only beginning to scratch the surface. 

Using a mobile device to find a venue, check out the opening times, make a reservation, order-in or order out using a delivery service has become second nature to tech-savy patrons. Now payments can be taken seamlessly from a mobile wallet, credit card or stored securely on file helping businesses meet their customer expectations, delighting them into becoming repeat customers.

As smartphones become more capable, software more innovative, and systems increasingly more automated, greater opportunities exist to implement useful Apps and Point of Sale solutions.  

Payment Technology

Point of Sale Payment Doshii

Today guests are paying for their meals in more ways than ever. One advancement has been the growth of contactless payments, specifically through mobile wallet Apps. In 2020, venues will be looking to upgrade their payment technology to accept payments through EMV contactless-enabled terminals and near field communication (NFC) too. Being able to split bills, prepay, earn loyalty points and reduce the amount of time and effort payment takes staff and guest ensures that their involvement is less transactional and more focused on their experience. Being able to track guests behaviour from booking to plate to payment brings insights to the business on a granular level and can lead to identifying trends that may bring more revenue opportunities.

What can venues do to prepare for this trend?

– Check to see if your POS is able to process the payments on the platforms your customers request.

– See if your hardware is compatible with upgrading to accepting mobile payments.

Automated Services

Tabsquare kiosk Doshii Payment API

Kiosks, Ipads, Self-service terminals are sprouting up everywhere. Kiosks are especially being broadly adopted in QSR venues where staff overheads and labour costs are high.

Recently Strike Bowling installed kiosks (connected to directly to their POS via Doshii) at selected ten pin bowling lanes and saw a 40% increase in food and beverage sales. It has been noted that digitally placed orders have a higher spend than traditionally captured orders. 

Festivals and food markets are also adopting self-service Apps where orders can be placed directly via the customer’s mobile device. Once the order is ready customers are then alerted to go collect their order. No disruption or queuing and missing the party – just convenience at the tap of a screen.

What can venues do to prepare for this trend?

Check out what Apps and web-platforms your competition are offering to attract and retain their customers.

– If you do have an online bookings system, is there a way that you can give your customers more control over what they can book online? I.e. can they add inventory and catering items to their booking? Or make payments online?

An Online Presence

POS API Doshii

Word of mouth is essential to the hospitality industry, which is why tools help to gain a better understanding of the market and help drive the venues messaging on an ongoing basis. While social media has been around for many years now, the expectation in 2020 is that hospitality industry will continue to focus on making better use of the online tools available, with the goal of providing a more positive guest experience overall.

Negative reviews and low rankings can indicate that there is a greater problem than just unhappy customers. The key to being good at social media is being consistent. If your perfect guest is a millennial who is following a movement, is hyper-connected to trends and wants to find their perfect place for them, then it’s up to you to market on the platforms which they are present – social media.

Doshii customer Ziggys Eatery in Melbourne is a perfect example of how a perfect Instagram feed promotes their brand, their food and their venue.

Order Up! Doshii Delivery API Ziggys Eatery Melbourne
Ziggys Melbourne Eatery Doshii Orderup! Delivery

What can venues do to prepare for this trend?

Establish which platforms your business aligns most strongly with your guests demographic.

Have a style guide /template for posts to look like so your brand is seen as consistent and polished.

Be consistent – post at times and days when your audience is online and attentive to your message.

Growth of Software Integrations

Doshii Payment Venue API

With Point of Sale being the heart of every hospitality business, it is imperative to tie it in with other modern applications such as delivery services and customer loyalty programs. By ensuring your POS can connect directly with a different service provider means you remove from your venue the repetitive reconciliation tasks, the need to manually re-enter orders into your POS as well centrally manage your menu items and provide real-time data insights.

What can venues do to prepare for this trend?

Check that your POS is able to integrate into other platforms with no additional (costly) development costs.

Ensure that any future upgrades will not affect your POS functionality and there is a clear future product roadmap

Doshii has successfully integrated to more than 30+ Apps and web-platforms and is able to bring together seamlessly venue POS and all the critical business Apps needed to run a modern hospitality operation.

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12 Steps To Get Your App Found and Downloaded

App Store Optimization, or ASO, is a way of ensuring your app meets app store ranking criteria and rises to the top of a search results page. Optimising your App marketplace listing starts long before the downloads begin.

Doshii have put together a list for App developers to consider when approaching a new App development project to make it easier for the App to get found, recognised, downloaded and purchased by the customer then reviewed.

Doshii App API POS

1. Market Research

First, establish your market size, what your niche/audience are currently purchasing, ask yourself is the App you want to create sustainable to itself? The App must provide a return on investment for your hard spent time and resources.

Do you know how to best monetise your idea and is there a roadmap with concrete achievable goals for you to navigate? Once you have figured out your concept of the App then it’s wise to approach the heads of the industry you are trying to target. Ask for their thoughts and opinions on the product you have created. You can ask them what their pain points are, what would help solve them via the functionality of your app and how much they would save in time, money and effort. Look at competitor Apps and their pricing – can you compete?

It’s best to make data-driven decisions rather than to wing it at this stage as your competitors will be making those tough choices based on research rather than feeling.

2. Understand Your Customer Uniquely

Your ASO strategy begins with putting yourself in your customer’s shoes. Your goal is to improve discovery in app store searches and target those keywords that drive the most traffic. The best way to identify these optimal keywords is consumer research — finding out exactly what search queries brought your customers to your app and the natural language they would use to describe it.

Keyword research is key to getting found. Questions to ask are how others would describe your App, what reasons would they articulate to search for an App like yours? What phrases or keywords are competitors using in their marketing? Are there similar words that can be used to replace the more (expensive) trending keyword.

If your audience goes beyond the English-speaking world, consider adapting your brand communication and language to the wants and needs of each audience segment – see point 5.

By having deeper insights into the behaviour and needs of your audience means that you can better target them. 

3. Start Freemium first 

Build a following. Go to the App store or App marketplace and look at what the most popular free apps are. This shows you what people are doing on their mobile devices. You can gather data on what price point your App might meet the market. Secondly, look at the paid apps. By browsing through this information you can discover not only what people are doing but what they are spending their money on, and how much money they are spending.

Having a Freemium model or a free App promotional period will encourage your audience to invest their bandwidth with your App over a paid-for competitor. Make sure that the Freemium version is not so pared back with functionality to actually annoy the user – they have downloaded your App to use and it must meet their expectation of being useful.

4. Reviews Are Worth Gold

People are swayed by what everyone else is saying – if the product review is positive then it will actually take a negative engagement with your App to change their mind and alter their purchasing choice. Be proactive and request reviews and testimonials on NPS scores, Facebook reviews and Google reviews.

A consistent flow of positive reviews serves as the highest possible validation of your app’s quality and one of the highest determinants of rank.

Send push notifications requesting the audiences input and always respond to negative reviews in a professional manner addressing the issue and offering a solution.

Maintain a large volume of five-star reviews for your app, and especially its latest version. Our 2015 Consumer Survey revealed that one-third of existing customers check an app’s ratings before downloading an update. Maintain a positive rating for an easy win.

5. Catchy App Name

Stuck for a name? Don’t forget to make it to relate to your service – ‘Descriptify’ your app name like Shopify or Runkeeper. You can also use your primary keyword (meta tag) in your name to gain an immediate boost. Other naming strategies are putting an ‘-i’ at the end of the name instead of a ‘-y’ or ‘-ey’. E.g. Doshii.

Dropping syllables in the name. E.g. waitrr. Putting a ‘u’ at the end of the name. E.g. me&u. Connecting two words to make a new one. E.g. TabSquare and OrderUP! or make a new name up  E.g. MVI, mobi2go.

Make sure that you do a bit of due diligence and not just a google search to ensure that the word/ term is not used elsewhere and does not mean something different in a different culture.

Global brand Fails : some of these brands should have googled

6. Each Platform Is Different – Choose To Differentiate

The Google App Marketplace (android) and the Apple App Store have two very different approaches when it comes to ASO keywords.

The optimal number of times to repeat a keyword in an app store product page is five, which will maximize the likelihood of ranking prominently for that keyword. Additional mentions have little to no effect on ASO and may even turn off potential customers if your description appears intentionally repetitive. Google scans your Apps description to extract relevant keywords. It’s best to use natural, customer facing language as the character limit is so vast.

The Apple App Store has a 100-character keyword field. With this in mind, it’s important to use all of the allotted characters and carefully research your keywords to maximize your organic traffic. It exclusively uses title and whatever keywords or keyword phrases you include in these 100 characters to determine which search strings your app will show up for.

7. Describe Yourself Best With No Ambiguity

Use the first three lines of your description to immediately grab your reader’s attention. Given the ever-growing number of apps in the marketplace it is best to use direct language that will avoid confusion. Make their decision easy by immediately communicating what the App does and why they should use it. Your description should be viewed as a call-to-action for potential customers.

8. Be Your Own Icon

Getting noticed really fast on your users device is all down to the recognisability of your icon. Note that the Apple App Store and Google Play marketplace vary in their approach to, and rendering of App icons. Both stores have preset standards for the ideal size, geometry, and colour scheme of app icons, designed to match the rest of the OS. The App icon should be a distilled version of your brand. It is very important that you research your competitors icons and ensure that your icon cannot be easily confused with their icon and then their App.

9. Screenshots Can Sell Your Product

While having no influence on marketplace App rankings, the screenshots, imagery and videos do drive downloads so it is good practice to put considerable effort into ensuring that the branding, sizing and content of the images relays to the viewer your Apps best features, key elements and recent enhancements.

You can upload up to 5 images (best to go traditional portrait screenshots) but only 3 will show in your gallery on-load screen. The Google Play marketplace allows video currently.

10. UX Trumps Bells And Whistles

The more useful the App the more the user will be likely to invest time and energy working out exactly what value it is to them. By making the User Experience (UX) the most significant priority the App design will lead to increasing the amount of time your App is used. Even if you extend the functionality beyond what is expected if the User cannot easily navigate they will abandon and not come back.

11. Backlink Your App EVERYWHERE

Having good search engine optimisation (seo) means that it’s easier to get found and less money needs to be spent on advertising to get your App found. By building a robust backlinking strategy your App will appear to a wider audience and appeal to more users. If you affiliate with other partners request a place on their website to display your logo and hyperlink it back to you or your App. As a member of a industry group you can build a backlink there and also start your own Wiki page

12. Update Frequently But Limit Big Changes

Engage customers within your app (such as a note prompted at login, a push notification, or an update link prominently displayed in the main navigation) notifying them of the new update and what improvements they have to look forward to. Mobile customers are looking for Apps that are constantly improving, with regular updates based on customer feedback. Apps that are frequently updated are seen, by both the App store and the customer, to be of a higher value and more customer-centric.

Listen to your customers and give notice of what changes are coming – even having a published App roadmap with estimated release dates will count towards bringing your customers information with context.

Apps are a very competitive market and if poor UX or design are affecting you now it may be best to consider a redesign and go back to the drawing board and adopt best App Store Optimisation practices from the beginning to extend the reach and scale of your App.

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Resy Makes More Reservations Than Ever

Resy and Doshii Are Making The Art Of Reservations and POS Integrations Simple

The Resy platform has provided venues globally with more than 200 million guests reserving a place at venues’ tables. The platform includes a powerful CRM system when connected via Doshii to the venues point of sale system (POS). This unseen connection is able to provide near real-time insights into valuable customer behaviours, extended revenue opportunities, and how the guest rates your establishment.

Resy offers a standard seamless import of existing guest book and reservation data. Using the customisable guest messaging and confirmation SMS, the venues’ brand will always be recognised. During their visit, staff will be able to keep an eye on their visitors by connecting item-level POS data with your guests’ profile.

But How To Get Found?

Map Resy POS API

 

Active in more than 200+ cities globally with more than four thousand venues subscribing, Resy uses an extensive demand network to bring customers to restaurants.

An American Express Company 

Resy was recently acquired by American Express. Dining one of the top spending categories for AMEX cardholders and there are over 2 million enquiries into the AMEX concierge service each day for restaurant reservations. Resy and American Express are now partnering to bring more of those cardholders to Resy restaurants globally.

The platform also offers integrations with Resy.com (over 10M users), Google, Instagram and Facebook. These platforms integrate seamlessly with Resy, facilitating restaurant booking directly into their platforms.

Booking, Waitlist, Reservations SMS Confirmation And More

Not only does Resy bring new and existing customers into your venue but the platform has extended functionality to maintain your entire table management from an iPad. Drilling down with server sections, status updates and having an easy-to-use floorplan editor makes floor staff happy and efficient.

iPad Resy OS Seating Plan Doshii

The Resy App also allows for 2-way SMS (outside of automated confirmation texts) resulting in more efficiencies for the venue in communicating with the guest and quicker response time. Guest profiles which make it easy for guests to change/cancel their booking and protip texts mean guests can even text venues when they’re running late. This keeps no-shows to a minimum.

77% of reservations are confirmed or cancelled just with a text.

Fill cancellations automatically, with the notify automated waitlist, this is a great tool to establish how in-demand your venue is and which guests want a spot.

Automated Waitlist – Notify

Proprietary to Resy and a feature that has a direct impact on revenue generations is Notify. Guests can add their preference in terms of a window of time and party size if what they want isn’t available. If another guest cancels within that window of time, they are automatically notified of availability and the table can be instantly rebooked. No more worrying about filling cancelled reservations or wondering about your demand.

High Tech With A High Touch

By adding the Resy Widget code onto the venues’ website all reservations can be tracked from all sources – think that Tuesday promotion is bringing in big trade when actually there’s a weekly event happening around the corner? Resy eliminates the analytics guesswork by providing trackable web-based booking information on the business intelligence home page.

 

Customers Write Their Own Bio

Customers tell venues about themselves – by creating their own bio the venue is able to gain insights on the guests’ preferences and whether a special celebration is being planned. Also, venues can reward regular guests as VIP’s by exclusive access to tables they prefer.

Time To Leave At Their Own Speed

As Resy offers PCI compliant credit card handling, ResyPay is able to take payments to the next level of convenience – guests can view, pay and split a bill in one tap. Using the Doshii platform this transaction happens in real-time. Using Resy, venues are able to instantly aggregate all of their transaction and performance data in one place. Resy provides at-a-glance information right up to trend-analysis and KPI analysis.

What Do They Really Think

Only Resy has the technology to tie feedback to a guest name, their wait time, their table number, their server, their bill and items ordered. The venue is able to solicit private, 100% customisable feedback from the guest and then layer these guest experiences with like ratings and reviews from platforms like Facebook, and TripAdvisor.

Resy Surveys builds a direct connection with guests at scale, and collects meaningful, useful, and actionable feedback.

The Single Source Of Truth

By connecting the Resy OS platform to the venues’ POS via Doshii the venue benefits by being able to see the true value of transactions in real-time with no need for costly additional software development. Using the Doshii platform the seamless streaming of data is instant and secure.

Resy helps the best restaurants be their best.

Connect with Resy today.

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me&u Live With Doshii Across Popular Venues

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

The me&u App is being used extensively with the Doshii platform, allowing connectivity through to a range of POS system across a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon & Shuk Bondi.

By connecting a restaurant or cafes’ Point of Sale (POS) with Doshii, venues can effortlessly accept orders from a range of Apps. With the me&u App customers are able to order and pay directly from their tables.

me&u Doshii Payment API

 

Creating A Great Dining-in Customer Experience + Increasing Table Spend

The me&u App has been working with Doshii since June this year across a range of venues wanting a frictionless ordering and in-App payment solution to entertain and delight their patrons at the venue. 

The Doshii platform streams the customers order directly to the venue’s POS system with dockets printing immediately in the kitchen – saving valuable labour, time and money by removing the need for a staff member to duplicate the order into the venue’s POS, eliminating errors and further optimising the venues operational flow. 

All the menu item and pricing information from the venue’s POS system is visible via the Doshii Dashboard and conveyed to me&u.

me&u = App Tap Order Pay – Seamlessly

By transforming the traditional menu, me&u is making Australian restaurants the most hospitable places on earth. The number of dining-in, loyalty and payment Apps is growing exponentially as patrons discover how easy it is to order food directly from their own device, while avoiding being interrupted at their table or having to queue and wait for the bill after the meal. 

Serial hospitality entrepreneur and founder of Dimmi (now ‘The Fork’), Stevan Premutico describes the me&u App as a combination of Instagram with the added convenience of Uber.

Get your venue connected with Doshii and me&u here

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me&u, Mobile Ordering And Payment App Partners With Doshii

Some Of Our Fave Restaurants Are Joining The Movement

Inspired by Stevan Premutico, the founder of Dimmi, me&u is a leading mobile ordering & payment app for cafes, restaurants and bars. me&u is growing fast with the app now available at a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon, Shuk Bondi and Fratelli Fresh. All of these venues utilise Doshii Technology and tools to allow the orders from me&u to be sent directly to venues POS system.

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

Combining the beauty of Instagram and the convenience of Uber, me&u is making the dining experience better, faster and more convenient than ever before. Customers can now turn up to a restaurant, bar or café and simply tap, order & pay with ease. No more hands in the air trying to catch the waiter’s attention, no more standing in a queue and no more time wasted splitting the bill.

“Our ambition is simple, but it’s big. We want to make this industry better. Better for customers and for operators, and it all starts with the way we order and pay. Change seems impossible until it’s done, but soon we will look back and think ‘I can’t believe I used to stand four deep in a queue to order a beer or wait five minutes to pay a bill’. This is the change we are trying to inspire in venues across the country.” said Premutico.

Get your venue connected with Doshii and me&u here

App Tap Order Pay – Seamlessly

me&u Doshii Payment API

Sean O’Meara, CEO of Doshii comments, “There’s no hiding that mobile ordering in-venue is already trending as customers want convenience & speed and operators fight to create innovative ways to boost profit margins. Truth is, consumers enjoy ordering by themselves, it’s quicker, more interaction (when most of us live on our smart devices) and provides benefits to the restaurant of not only reducing costs and streamlining the manual order entry process figures show an increase of 15% spent through the App. I believe next year is going to be a big year for operators adopting in-venue ordering technology”

 A Pairing For Perfection

The partnership has gone beyond testing and implementation of seamless payments at venues – currently, there has been a significant increase in orders using me&u month on month at Live hospitality venues with no special training, additional hardware or time investment required by restaurants, bars and entertainment spaces. Patrons feedback has been positive at the venues.

Doshii_Me&U App_Ordering POS Doshii App Split Payments Me&U App

me&u are proud to be in partnership with the team at Doshii utilising their platform and dashboard has been key to allowing the me&u App to connect with POS. Menu information from the POS is updated in real-time using the Doshii product, meaning the venue’s menu in the me&u App is always correct and removes the hassle and costs of re-entering orders into the POS, saving on labour costs.

“It’s been a great partnership to date and we look forward to partnering with Doshii as we continue to push the boundaries of innovation for this great industry.”

~Stevan Premutico, Founder of me&u

Get your venue connected with Doshii and me&u here

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

Tanda and Doshii Making Better Staffing Decisions At Venues POS

Tanda is a cloud-based global workforce success software. The platform offers strong payroll and rostering features, as well as powerful real-time insights that help businesses track the connection between sales and their human capital.

Tanda user using screen in app doshii api

Tanda believes that organisations are successful when their workforce is successful

Tanda lets venues on-board employees, build shift rosters in minutes, automatically calculate pay based on the hospitality award and employees are able to clock in via the Tanda time clock app.

This is particularly valuable in the hospitality industry, as operational management and staff can compare expected to actual figures as the day progresses – allowing them to make on-the-spot adjustments as needed and ensuring they are able to make better data-driven decisions

Tanda relieves the administrative burden by helping venues:

  • Stay in control of staff rostering and shift swapping as the Tanda mobile App puts rosters, notifications, leave management, and the ability to cover shifts in the hands of employees.
  • Ensure regulatory compliance with Hospitality award rates as well as automating their wage calculations, including base rates, overtime, allowances, and higher duties
  • Manage and predict staff count based on-demand data

Bringing the venue all the data it needs to effectively manage teams on an easy to navigate platform with Tanda.

Doshii GM, Greg Williams, explains, “Having live data allows customers to control their business and fine-tune their operation as the day unfolds, instead of having to try and correct events after the fact when it’s too late to remedy.”

Connecting directly into a venues single source of truth, the point of sale system (POS) and Tanda. The Doshii API is used to connect the Tanda platform with the venues POS ensuring that the data is allied and accurate in real-time, seamlessly.

Tanda Live Insights

Dan Etiel, Tanda CMO says “By connecting Tanda and Doshii, customers get real-time sales data which allows them to optimise their business operations live throughout the day by making data-driven decisions. This level of insight has not been available before and is a significant step forward for real-time business intelligence.”

Measure the metrics that matter

Tanda further offers a customisable on-boarding process for venues and a one-touch intelligent rostering with 5-point compliance check. A convenient mobile solution for employees to view rosters, apply for leave and offer to fill vacant shifts. The App can send automated reminders to staff for their next shift and offers optimised time and attendance with facial detection, for easy clocking in.

Doshii Tanda Shift PlannerTanda Screen Clock Out Doshii APITanda POS Team shifts Doshii

The handy Scheduling App sends notifications the manager on shift when staff are late, working beyond their roster, going into unexpected overtime, not taking a required break or are absent. Operational compliance is ensured as Tanda offers Award interpretation for over 35 industry awards and the ability to build in EBA’s on request.

Become compliant with ease – pay wages correctly every time with Tanda

Wages and payroll are simplified and Tanda offers payroll integrations with all top payroll solutions and offers a secure 2-way sync.

 

Tanda  offers a FREE 14 day trial – sign up your venue here

Doshii Every critical business app you need to run your hospitality venue – check out our integrated apps.

 

 

Doshii Is Bringing Venues and Technology Seamlessly Together

Doshii August 2019 Update

This month we are excited to share a success story from Sydney’s Silly Tart Kitchen using the Doshii-Beam integration, we announce a successful integration with Mr Yum, and we introduce a new member of the Doshii management team.

Stay up-to-date with our latest updates via Linkedin, Facebook and Twitter.

Schedule a Call with a Doshii Expert


Venue Spotlight: Sydney’s Silly Tart Kitchen gains better returns with Loyalty and Payment App
Beam Wallet and Doshii

Explore how The Silly Tart Kitchen is beaming their way into the future and delighting their patrons with the Beam Wallet App.

The Beam Wallet App is a convenient way for customers to accrue an instant 10% loyalty reward at participating venues.

For the business owner, Beam is a demand generation platform driven by realtime customer data. The App provides valuable insights on customer behaviour and has the ability to send promotions and offers directly to a user’s mobile device.

Read the Case Study


Mr Yum partners with Doshii to seamlessly connect to venue POS systems

Mr Yum is an innovative startup that allows customers to see a visual version of a venue’s menu on their phone by simply hovering their camera over a QR code. Imagine Instagram for the restaurant menu but better! 

The online visual menu offering is completely free for venues and Mr Yum also offers a mobile order and payment portal that uses Doshii to connect seamlessly to a venue’s POS system.

Read Mr Yum Spotlight


Introducing Doshii’s Managing Director – Clive Thorpe

Doshii is pleased to welcome Clive Thorpe as Managing Director.

Clive is proven in global sales, go-to-market strategy, and customer satisfaction. He is formerly CEO for Delivery Hero’s Australian business, which IPO in 2017 for USD$4.7 billion. He will be focusing on providing support to all customer-facing departments at Doshii, and the continued Doshii expansion into Asian markets.

Read more about this key appointment.


Schedule a Call with a Doshii Expert

Mr Yum partners with Doshii to seamlessly connect to POS systems

Mr Yum, an innovative startup that allows customers to see a visual version of a venue’s menu on their phone by simply hovering their camera over a QR code, has recently partnered with Doshii to seamlessly connect to POS systems.

Imagine Instagram for the restaurant menu but better! Most menus don’t bring a flutter to your heart but with Mr Yum dishes are brought to life.

Mr Yum solves the age-old problem of deciding what to order at a venue by showcasing beautiful photos of every dish and allowing users to filter menus by categories like vegetarian, vegan and gluten-free. They can even see the whole menu translated into 5 other languages including Mandarin and delve deeper into dishes by reading the ingredient definitions. No more feeling silly asking what ‘labneh’ is!

Even better, the online visual menu offering is completely free for venues.

Mr Yum also offers a mobile order and payment portal that uses Doshii to connect seamlessly to a venue’s POS system, allowing the customer to order straight from their phone.

Australian Venue Co, who has recently gone live with the Mr Yum-Doshii integration at the Winter Village in Melbourne’s Federation Square, encourages venues to adopt these beautiful mobile menus. Kelsi from Australian Venue Co had the following to say “Orders from consumers own devices are quickly processed by allowing our customers to scan a QR code and be redirected to a web-ordering page, complete with images of all the items that we sell. Once the order is complete and payment is made the order is sent directly to our POS system via Doshii and prints out at the relevant areas, reducing cost and resulting in faster orders.

Watch the video below to see Mr Yum in action Winter Village in Melbourne.

Mr Yum at Melbourne's Winter Village

Want to have your own little slice of a winter wonderland down under? ? ??Now you can! ?The Winter Village is a euro-style slice of winter wonderland at Fed Square – complete with an ice skating rink, cosy igloo village and menu of specialty winter foods you can order easily though Mr Yum on your phone, with no app required! ??Mr Yum mobile web ordering means no standing in line in the cold! Order on your phone from anywhere at the event and you’ll receive a text message when your food is ready to collect! ? ? ?Follow Haley on her night out there to see the magic for yourself. ?????

Posted by Mr Yum on Friday, 14 June 2019


Kim Teo, co-founder of Mr Yum has said that “the benefit of using Mr Yum is that users buy more on digital platforms using visual persuasion. The diner is happier as they have had a better experience at the venue, more information and quicker service.”

Using Mr Yum is easy as pie – the user simply scans the unique QR to see photos of each dish with descriptions and pricing. Then with the click of a button, items can be added to cart and payment processed via one-touch Apple or Google Pay. The order is then placed via the venue’s POS system – thanks to Doshii.

Do you want to connect your venue to Mr Yum via Doshii? Register your interest here.

Doshii scoops up ‘last mile delivery’ industry leader, Clive Thorpe, as Managing Director

Doshii, leader in API POS & App connectivity, today announced that App marketplace technology executive Clive Thorpe has joined the company as Managing Director. Thorpe has been at the forefront of table reservations, online delivery and last mile delivery for over 10 years.

Thorpe was CEO and general manager for Delivery Hero’s Australian business, which IPO in 2017 for USD$4.7 billion, prior to this he was head of national accounts for Just Eat, and he has since been involved in last mile delivery with Chinese based Didi Chuxing

At Doshii, Thorpe will oversee all customer-facing departments, including App and merchant relationships, POS vendor engagement, professional services, customer services support, loyalty and sales/marketing. Thorpe will bring his expertise through a combination of extensive sales experience, operations improvement and global go-to-market, ensuring Doshii’s customer initiatives are exceeded. Having driven growth strategies globally within several business units at Delivery Hero, Thorpe will also focus on fuelling Doshii’s continued expansion across APAC.

“What I found most compelling about the Doshii API was the technology and App marketplace, empowering merchants to select specific Apps which drive their business and with Doshii plugged in optimise revenues. Furthermore facilitating Apps and POS to communicate at scale is great for all involved – particularly the merchants,” said Thorpe.

“The growth of delivery, table reservations, pay at table and order ahead apps has created its own global connectivity problems. The market has become fragmented across POS, Apps and venues making it difficult and costly to connect multiple Apps and POS. Doshii enables venues to provision Apps quickly and cost-effectively through the Doshii marketplace. I’m looking forward to helping take the company to the next level in its global dominance.”

Clive is proven in global sales, go-to-market strategy, and customer satisfaction. He has an established track record of maximising the growth potential of a range of businesses. Clive understands first hand the pain that venues endure in connecting the range of Apps to their in-store POS. His knowledge across the space from ordering to reservations and two-sided marketplaces is a big win for Doshii.


 

About Doshii 

Doshii enables hospitality and retail merchants to connect a range of Apps to their in-store Point of Sale (POS) systems to ensure venues are embracing digital technology necessary to drive today’s modern operation effectively and efficiently.

With Doshii, businesses can discover and seamlessly connect a range of Apps including 3rd party delivery, payments and digital wallets, online ordering, kiosk and table ordering, digital menu boards, reservations, customer loyalty as well as access to real-time analytics via the Doshii Dashboard. For further information – www.doshii.io

What’s New at Doshii: July 2019

We’re excited to share some great updates about the Doshii platform, highlight some new POS connected Apps and a new member of the Doshii team.

Stay up-to-date with our latest updates via Linkedin, Facebook and Twitter.


Doshii July 2019 Update About Doshii for Venues

Learn more about how Doshii helps your venue with the best hospitality Apps all in one place.


New App Store: Making it easier to find great Apps to drive your hospitality business forward

Here at Doshii we have been sharpening our focus toward attracting even more top-notch Apps and making it easier for you to find and connect the Apps that matter to your business.

To that end, we’ve launched the revamped Doshii App Store. 

If you don’t see an App you need for your business Drop us a line and let us know.

Visit the Doshii App Store


App Spotlight: Cooking the Books teams up with Doshii to make kitchen management even more streamlined and profitable for venues

We’re excited to announce that Cooking the Books, a complete kitchen management tool, has recently teamed up with Doshii to make kitchen management for venues even more streamlined and profitable!

Cooking the Books offers a range of solutions to help increase the profitability of hospitality establishments and has designed a range of software programs to give hospitality venues the financial control and consistency they want. This web-based computer program has been designed to generate information to venues in relation to food costs, stock control, purchase orders, invoicing recipe cards, recipe cost sheets, electronic ordering and receiving, tendering, and menu and function costing.

By integrating with Doshii, venues using Cooking the Books are able to link information from their kitchen management tool directly to their Point of Sale systems.

Andrew Briese, CEO, Cooking the Books Group of companies believes that the integration between Doshii and Cooking the Books “is a huge benefit to our Hospitality customers.  Cooking the Books interface with Doshii allows all the pricing of menu items and modifiers to be captured in real-time in the venues Cooking the Books platform.  All sales information from the POS is visible and as soon as the sale is made the stock is decremented so that real-time stock movements and Gross Profit margins are available.”

Via the Doshii integration, all transactional data feed in real-time through to Cooking the Books, ensuring that venue management have real-time visibility of their stock based on sales directly from their POS.  Doshii also allows for live menu, item and modifier pricing directly via the venues Point of Sale system.

Get Connected with Cooking the Books


App Spotlight: PosPay drives customer engagement

Doshii is pleased to announce that mobile customer engagement and payment platform, PosPay, is using Doshii to provide an enhanced customer experience for large hospitality operations.

PosPay delivers seamless, location-based ordering for customers at restaurants, hotels and festivals by customising their personal preferences when they are in range of a venue. Once in-venue, PosPay allows customers to enjoy meals and entertainment hassle-free, with payments transacted quickly and easily on their mobile phone.

The Doshii-PosPay integration provides a seamless experience for venues too. Staff receive orders directly through PosPay, reducing multiple order-handling and minimising the amount of training required for new staff members. This eliminates costly misplaced orders and frees up staff for more productive value-added customer interactions.

Read more about this integration.

Get Connected with PosPay


Doshii Welcomes Silicon Valley Entrepreneur As Advisor

Doshii is pleased to welcome the former Head of Product across the Uber Developer Platform, Chris Saad, as a strategic advisor to the team. Chris is lending his vast experience and skills to further develop the Doshii platform and Doshii App Store to make it easier than ever for venues to connect Apps to their POS.

With his help, we intend to rapidly expand our offering of rich Apps for your hospitality business over the months and years ahead.

Read more about this key appointment.