Deliveroo partners with Doshii to bring down restaurant costs

Doshii is excited to announce a significant integration with leading food company Deliveroo. The partnership will streamline the processing of orders and make the delivery of Australia’s favourite restaurant foods to customers’ doors even more seamless.

Restaurants who partner with Deliveroo can utilise Doshii’s API to connect customer ordering direct to their POS. This eliminates the need for restaurants to manually process orders that come through the Deliveroo app. Doshii’s platform will be available to the more than 10,000 restaurants that partner with Deliveroo across Australia and to POS vendors as the preferred platform to connect to Deliveroo.

Deliveroo orders typically take around 90 seconds for restaurants to manually enter and process. The Doshii-Deliveroo integration will provide significant savings by allowing restaurants to focus their efforts and resources on front-of-house operations, reducing errors and making it even easier and quicker for staff to process orders. It will also help eliminate costly mistakes during the double handling and manual entry of the order from Deliveroo to the POS system.

Integrating directly with the POS will also remove the need for restaurants to reconcile between the Deliveroo App and the POS. This creates further time efficiencies for restaurants and their staff, who may have multiple order ahead apps that all need to be reviewed and matched up at the end of the month.

Doshii founder and CEO, Sean O’Meara, explains: “Doshii is more than just connectivity of Apps to venues’ POS systems. The platform and marketplace of Apps are designed to allow venue operators to select, trial and evaluate Apps to suit their business, all connected to their POS.

“The addition of Deliveroo to our growing number of connected Apps is extremely exciting, and fits with our expansion goals of providing a common platform to connect Apps to POS for the hospitality and retail markets in Australia and across Asia.”

Deliveroo Country Manager in Australia, Levi Aron, said: “At Deliveroo we are constantly innovating and looking for ways to help our restaurants grow. POS integration is the number one feature restaurants are requesting around the world, and it’s a key way that Deliveroo can help improve the performance of their business.

“Not only will this Australian partnership lead to cost savings for restaurants, but it will also see customers benefit from meals that are prepared and delivered faster.”

The Doshii platform, which connects Apps with POS in real-time, allows venues a variety of choice based on an open ecosystem. With recent investment from Coca Cola Amatil, Doshii will continue to develop its technology to deliver value back to venue owners by allowing them to connect their favourite Apps direct to their POS.

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To contact Deliveroo, email, phone +61 409 330 731, or visit their website.


About Deliveroo      

Deliveroo is an award-winning delivery service that operates in 13 cities across Australia, with a network of over 6,500 riders. It is headquartered in London, with over 2,500 employees in offices around the globe. Deliveroo operates in over 500 towns and cities across 14 markets, including Australia, Belgium, France, Germany, Hong Kong, Italy, Ireland, Netherlands, Singapore, Spain, Taiwan, United Arab Emirates, Kuwait and the United Kingdom.

About Doshii

Doshii has been developing and providing leading API services for integration since 2016. It is supported by an outstanding team with more than 40 years of collective development experience. Doshii reduces the cost of building and maintaining integrations while providing a robust, safe and secure experience for customers.

More than 130 POS systems exist across Australia alone, and it’s technically impossible for this quantity to connect to the ever-expanding number of Apps being developed. Doshii solves this problem by allowing any POS or App to connect to its platform via a standardised API. This allows App and POS developers to focus on building great products, instead of trying to manage hundreds of potential integrations.

Based in Melbourne, Doshii is backed by Westpac Reinventure and Coca-Cola Amatil-X. It operates throughout Australia and is now rapidly expanding into Asia.

Doshii Pleased to Announce CEO: Sean O’Meara

Doshii CEO - Sean O'Meara
Doshii CEO – Sean O’Meara

Doshii is pleased to announce the appointment of Sean O’Meara as CEO.

Sean is the founder of Doshii and has 12 years of experience across Point of Sale (POS), Apps, payment and data integrations. This makes him the ideal candidate to help bridge the gap and grow Doshii by connecting Apps and POS.

Over the coming weeks and months Doshii will be expanding its App and (POS) partner network, making it easier to connect your App, POS or in-store venue to the Doshii marketplace – saving time and money for all involved whilst simplifying the current un-scalable process of integration between Apps and POS.

“Doshii solves a very real problem for POS, Apps and venues. The POS market is extremely fragmented and the amount of Apps entering the hospitality and retail market requiring integration with POS is increasing rapidly. This was the entire reasoning behind the creation of Doshii. Doshii provides a common API to connect POS and Apps. This allows both POS and Apps to focus on product development not integrations, allowing a faster way to market and saving an enormous amount of time and money. As Apps and POS continue to join and more venues become ‘Doshii Ready’ the value Doshii provides grows immensely.” Says O’Meara.

“The Doshii API supports a number of ‘Service Channels’ from ordering, payments, reservations, loyalty, rostering and data. Numerous Apps are already live in market utilising Doshii which manages the data connection to the in-store with more yet to come. We are also in interim discussions with POS across other market verticals including health & pharmaceutical markets as well as geographical POS companies in Africa and the ASEAN markets.” O’Meara continues.

To learn more about how Doshii can help you get your apps to connect with your POS, contact us now.

To understand more about Doshii we have created two short videos.

When Is The Right Time To Start Thinking About Reservations Online?

It’s a Friday night and you’re looking ahead at your venue’s upcoming reservations. Some people emailed in, you’ve already had a few walk-ins and plenty called up last minute, and there’s that one couple that booked through an app you’ve never even heard of. Managing your reservations usually runs smoothly, but there’s always that one lost table or a booking claiming that they requested a few more seats. So, why do you need an online reservation system? You’ve survived so far and a change to your POS and website is more hassle than it’s worth, right? Not if you have the correct tools and know how to use them. Here’s a few reasons why moving your reservations online could save you more time and money.

Get organised

In short, handling your reservations online helps you to track and organize your customers. With an online booking system you can funnel customer booking paths from social media, website traffic, directory sites, and review sites – all to the same place. Give yourself a holistic view, with no more lost bookings or overbooked nights.

Receive bookings while you sleep

Customers don’t work to a schedule. They search for venues at all times of the day and night. Online systems will take bookings outside business hours, and unlike email submission forms, will respond and confirm the booking instantly. This lets your customers book when they’re most excited and emotionally committed – resulting in less no shows.

Add even more value

An inherent part of booking online is your customers providing an email address for confirmation. Most businesses won’t capitalise on this, as entering and maintaining a database is labour intensive and costly. But, by using an online booking system, you will automatically generate a database of already engaged users or warm-leads – providing more worth than hassle.

Get on the front foot

The transition from traditional business services to online services is well and truly here. With mobile browsing leading the pack, customers are expecting more and more from venues. As new hospitality venues open with fully digital capabilities, older venues are left behind with out-of-date functionality. Moving your initial point of contact online will give customers a place where they are used to booking and paying for services.

‘This all sounds great, but moving online is just too hard.’

While other industries have made the leap to online, hospitality has lagged behind, seemingly due to the complexity of installing new systems. We’ve all been presented with digital solutions: iPads, website booking forms, dedicated apps; but they never integrate into our current systems with enough ease. Enter Doshii. The Doshii API facilitates a broad range of functionality, so that no venue ever has to miss out on the latest technology again. It’s been specifically designed to provide seamless integration into any POS, whether cloud or legacy. Built on the cloud, the SSL-secure API provides two-way communication between the POS and any app integrated with Doshii. So there’s no more excuse to not move your reservations online


In hospitality, there are three magic words that get thrown around a lot. No, not I love you (although we do hear that from customers every so often). Point of Sale is what everyone’s talking about in the hospitality industry. And for good reason. An online POS is one of your best resources. Think of it like having your own team of specialists working behind the scenes, ensuring everything’s working the way it’s supposed to. If you want to become or remain a leader in the hospitality industry, you need an online POS system, stat. Here’s why:

1. Know your best sellers

If you’re a restaurant, café or hotel with lots of employees, you’ll know how hard it is to keep track of them at all times. Online POS systems make it easy for you to track how each team member is going, based on the revenue they bring into your store, their attendance, the sales targets they hit and the number of bills they process. This won’t just make it easier for you to highlight problem areas. It will also make it simple for you to reward best sellers, and even automatically offer incentives for high sales. Workforce management software like Tanda and Deputy can make staff management even more effective.

2. Love your customers

Online POS systems means better CRM. Email receipts directly to your customers and keep
them up to date with sales and specials by sending regular e-newsletters. You can also track
what they want to buy and offer them points for every sale. Or why not introduce a loyalty
program by offering discounts to your loyal clientele. Check out Impact Data and MyGuestList
as great ways to boost your loyalty offerings.

3. Data in a click

Put away the logbooks. With Online POS systems you can easily find out where you stand in your business, all within a few clicks. All your transactions will be captured by your POS software, which means you can simply discover how much you sold in a day, week, month or even a year. You can also find out your sales based on area or category, whichever is important to you.

4. Technology at your fingertips

Through the open API of POS systems, you can connect all sorts of different apps and technology platforms – accounting, ordering, rostering loyalty, e-commerce and loyalty– directly into your POS. The new challenge – for both apps and POS – is how to avoid spending all their time building these connections. Enter Doshii. Your go-to platform that connects to a range of POS and apps. Doshii helps Cloud POS get access to more apps faster, and helps Legacy POS use an open API so they can give their customers access to the same technology partners that a Cloud POS can. Simple!

Doshii’s year in review

As we come to the end of 2016, it’s always good to sit back and reflect on the year. And for Doshii, what an amazing year it’s been.  We went from being a cool idea, developed out of our investor’s office (kitchen, really), to a fully-fledged, independent business.

Our reception in the Australian marketplace could not have been better – whether we’re talking to POS, apps or venues, they are all crying out for someone like Doshii to simplify their lives:  venues are desperate to have a simplified way to getting all of their systems to talk to each other; POS need to integrate with best of breed apps; and apps want to integrate with POS, but with over 100 POS in the Australian market, that task is mission-impossible.  In other words, to the question, is there a product – market fit, we can answer with a resounding: Yes!

There have been many, many highlights, some significant, some silly (see photo of our office pet below), but all have contributed to turning Doshii from a cool product into a real business.  

Connoshii, our office pet

In particular, a few stand out:

  • Recently processing our 100,000th order; we are now processing thousands of orders each and every day for Australian consumers & restaurants
  • Facilitating the launch of the ANZ Blade Pay Pilot – an awesome sign of how Doshii can help banks create a truly innovative merchant payment solution
  • More than doubling the size of our POS network since we launched
  • Moving into our new home at York Butter Factory – amazing to be around such innovative, inspiring people
  • Launching with the KitKat pop up store, which uses Doshii to create a seamless customer experience
  • Moving to our ‘future-state’ architecture – so we can scale as large and as fast as the market demands.

With all that in the rear-view mirror, 2017 is shaping up to be a massive year for us – we aim to work with more banks, integrate with the global food delivery players taking Australia by storm, and build a POS network that will allow every restaurant in Australia to enjoy the benefits of being Doshii-integrated.   
All of these achievements have been made possible by our amazing team and investors.  Their support and hard work have been superb.  And of course to our customers, current and future, we thank you for your support.  We look forward to working with you all to deliver our promise of ‘Connected Hospitality and Retail’ for years to come.

A thriving fintech scene starts with POS

It starts with POS.

According to a recent report, the Australian fintech sector will see a compound growth rate of 76 per cent and reach $4.2 billion by 2020. The Federal Government, regulators and industry have established several initiatives to support investment in fintech and innovation, such as the National Innovation and Science Agenda, ASIC’s Innovation Hub, NFP fintech hub and Stone & Chalk. Together they realise investment in fintech is essential to facilitate an open economy, make it easier to do business, leverage data and secure Australia’s position as a global startup ecosystem.

Nowhere is fintech disruption more prevalent than in the consumer banking and payments industries, as nearly all stakeholders benefit when transactions and payments are digital. At the intersection of these digital payments is point of sale (POS) technology. Dubbed ‘2016’s Rivers of Gold’ by revered tech entrepreneur Paul Bassat, POS software is integral to the development of the fintech sector.
It’s the gateway to payments in service-based industries such as hospitality and retail, both which make up a significant portion of Australian businesses.

For this reason, software POS is expected to see strong growth globally, with one research company predicting the market will grow at a CAGR of over 14 per cent from 2016 to 2024. In fact, the growing economies and consumer spending in China, Hong Kong, Japan, India and Australia will see the Asia Pacific region leading global demand for POS until 2020.

Our close ties to Asia and our ability to produce highly innovative financial technologies means this opportunity is ripe for Australia to pick. That said, Australia’s POS market is already very saturated, with around 100 different players in the POS space today.

However, disruption will lead to some aggressive consolidation and attrition in the next few years. The companies that will be left behind will be those that are operating in a silo, and not opening themselves up to the multitude of complementary products and services available through the API economy.

Just as POS is moving to cloud infrastructures and open APIs, so are a range of other industries, like banking, payments, food delivery, loyalty programs and accounting. There are countless stakeholders in the hospitality ecosystem, and now through APIs, they have the ability to connect to each other and create a synergy where the whole is greater than the sum of its parts.

While companies can integrate with each other off their own back, the scoping, development and testing is very time-consuming and costly. Point of sale companies have to write a new integration each time they merge with an individual third party application.

It was clear that this was a problem for the entire hospitality industry. To combat this issue, we worked with POS companies Impos and H&L to develop an API platform called Doshii. Doshii is a middleware communications layer that allows point of sale systems to plug into other applications, such as accounting, ordering and reporting programs, all through a single connection.

Currently, a number of applications have integrated with Doshii including order ahead, loyalty and membership apps. If the hospitality industry comes together, Doshii has the potential to become one of the largest ecosystems of third party applications in Australia, with the potential to export globally.

Ultimately, the success of the Australian fintech scene depends on our ability to create strong, accessible networks that seamlessly connect the key players. To get there, companies that facilitate these networks will play a key role in making this future a reality. If we want to create a healthy and globally competitive fintech ecosystem, we must continue to invest in and expand our locally grown POS technology.

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