Let music boost your bottom line with Doshii-Qsic integration

We’ve all heard – and probably experienced – how restaurants increase the tempo of their music to increase their table turnover rate, or encourage lingering patrons or shoppers to move on at the end of a long day. That used to be the extent of the science behind music in the hospitality and retail industries.

This unsophisticated approach is no longer. Now, artificial intelligence (AI) plays a key role in generating commercial music playlists that create the right atmosphere for customers and enhance their experience. At the same time, it also strengthens a brand’s identity and lifts staff engagement.

Australian tech company Qsic has teamed up with Doshii to deliver a perfect in-store or in-venue sound experience. Qsic pairs in-depth musical knowledge with AI-curated business data to deliver soundtracks which enhance sales, encourage repeat business, improve customer satisfaction and boost the bottom line.

Doshii’s API, which connects Apps with POS in real-time, supports Qsic’s ethos of making life easier for clients using state-of-the-art technology. Via the Doshii integration, clients can connect with any digital service, whether customer loyalty, CRM, BI, POS and more. They can harness Qsic’s smart music platform from all the most popular players.

And with real-time integration to a central management console HQ, the pressure is taken off staff to monitor and control the background music. This frees them up to focus on their customers or patrons.

Qsic Founder and CEO, Matt Elsley, explains that business environments change constantly, as customers come and go. This affects ambient sounds and the in-store or in-venue environment.

“Qsic’s industry-leading artificial intelligence (AI) solution – called AVA – learns, predicts and adapts to these conditions to positively impact sales. AVA intelligently gathers and analyses data, then uses AI algorithms to tap into the music that best engages customers,” he explains.

Doshii GM, Greg Williams, is excited to be partnering with Qsic using this cutting-edge technology. “Surveys show that if customers like the music that’s playing in a public area, four out of 10 of them are likely to stay longer. Music is particularly important to the younger generation – they’re the ones with the purchasing power of tomorrow.”

“Qsic’s technology turns background music into a high-performing sales platform, driving repeat business and increasing sales,” Greg adds. “It also enhances the experience for retail customers and diners. We’re pleased to have them join our large and growing stable of integrations and look forward to seeing how we can work together to develop the use of music in hospitality and retail.”

Qsic’s platform offers these key benefits and features:

  • Multiple locations and devices. Qsic can be played through iOS devices, desktop computer, Qsic Player or on SONOS. All players can be controlled from the central management console HQ, allowing easy control over devices deployed in stores and venues.
  • Hands-on, or AI-driven. Managers and staff can select playlists and tracks, or let Qsic’s curated playlists and smart algorithms deliver on-brand music.
  • Autonomous volume control. Patented AVA technology listens to the environment to fine tune the sound from each individual speaker.
  • Offline mode. If the internet connection is lost, the system seamlessly switches to offline mode. Pre-curated offline playlists kick in to keep music playing while the connection is restored.

 

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To contact Qsic, email hi@getqsic.com, ring 1300 113 279, or visit www.getqsic.com

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TabSquare partners with Doshii to launch AI-powered ordering solutions

Doshii is pleased to announce an integration with Singapore-based restaurant tech startup TabSquare, with the first pilot venue already live in Australia. TabSquare is a digital menu and ordering App that uses artificial intelligence (AI) to personalise the experience for consumers while increasing a venue’s operational efficiency – according to TabSquare venues see an increase in average order spend and a decrease in labour costs.  The Doshii API Platform connects TabSquare with Doshii certified POS and allows orders to be automatically printed to existing printers at the venue and removes costly re-entering of orders at the POS.

This integration will demonstrate how Doshii’s API plus TabSquare’s artificial intelligence (AI) powered solution can improve and personalise the experiences of consumers while increasing a venue’s operational efficiency.

Doshii GM, Greg Williams, says his company is providing TabSquare with good access to the Australian market. “They have a great solution and big ambitions for the Asia-Pacific region. They want to connect with as many POS as possible and have chosen to integrate with Doshii because of our leverage with local POS.

“The integration with TabSquare demonstrates how we can help our partners grow and increase their reach. We are excited to be part of this pilot, which uses new technologies like AI in an alternative venue.”

TabSquare offers an end-to-end solution for venues, using artificial intelligence to create seamless operations, save labour costs, boost average cover value and speed up table turns.

TabSquare is pleased with the great access that the Doshii integration provides them into the Australian market. By connecting to the Doshii platform, TabSquare is relieved of the responsibility for integration and communication, allowing them to focus on growing their business in the region.

The fact that Doshii has representation in Singapore, where TabSquare is based, is also a big plus. They are able to leverage Doshii’s platform and capabilities both locally and abroad.

Other key Tabsquare benefits and features are:

  • Dynamic menu engineering
  • Smart upsell and cross-sell recommendation engine
  • Smart promotion engine
  • Personalised customer interface
  • Quick reordering feature
  • 1-to-1 marketing capabilities
  • Cloud-based online menu management
  • Robust business intelligence and data analytics reporting

Bottling giant Coca-Cola Amatil recently acquired a minority stake in TabSquare, through its corporate venture platform Amatil X. This is the second stake taken by Amatil X since it launched in April this year. It invested in Doshii in August – demonstrating its interest in partnering with companies with innovative, scalable technology solutions.

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To contact TabSquare, visit https://www.tabsquare.ai/

 

About TabSquare

TabSquare provides AI-Powered ‘Smart’ In-Restaurant solutions to the F&B industry that leverage rich consumer data and deep learning algorithms to provide an engaging dining experience for restaurants’ diners and helps to double restaurants’ profitability. TabSquare’s solutions currently collect over 30 million customer interaction data points on a monthly basis. With a unique data-driven approach to restaurant management and customer engagement, TabSquare helps partner restaurants drive higher sales, streamline operations, and provide a better customer experience. A Market Leader in Singapore with customers in Australia, Malaysia, Indonesia, and Thailand.

 

TabSquare currently has 6000 active terminals in the region, serving over 12 million diners annually. Clients include well-known F&B brands such as Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, Chili’s, Strike Bowling, Old Town White Coffee, and PappaRich.

 

Take control of your online ordering with OrderUp! + Doshii certified POS

Doshii is pleased to announce a new partnership with OrderUp! – a cloud-based online ordering platform that enables hospitality businesses to sell their products online via their own branded website and App.

OrderUp! has been operating since 2010 and services hundreds of independent venues as well as major chains including Betty’s Burgers, Grill’d, Nando’s, and Caltex.

OrderUp Venue Partners

Thanks to its out-of-the-box functionality, plus flexibility, it can be rolled out quickly for a single site, or customised as a fully branded enterprise-level solution for multi-site locations.

John Saadie, OrderUp! CEO, says

thanks to Doshii, adding online ordering will be a seamless experience. You can receive orders directly into your POS and control your menu and other configurations, which means more orders and fewer mistakes.

 

“Our integration with Doshii will give our customers the ability to integrate with forward-thinking POS providers, which in turn open us up to new customers.”

Greg Williams, Doshii GM, says his team is delighted at the integration partnership with OrderUp! “Doshii’s API supports the OrderUp! online ordering system to give venues control over their menu and store settings. They can also promote their brand themselves – instead of using third-party websites – and access detailed reporting. Best of all, they get paid daily via your own online merchant account.

The added functionality will increase sales and loyalty, drive customer satisfaction and expand your reach,” Greg says.

Take control of your online ordering with the Doshii + Order Up! integration

Greg Williams (left), Doshii’s General Manager with OrderUp’s CEO, John Saadie (right)

OrderUp!’s system enables businesses to attract online customers, who can pre-order a delivery or pickup 24/7 via desktop or mobile. It can even handle table ordering and room service. The customer simply orders and pays online, and the venue receives the payment, prepares the order and gets it ready for pickup or delivery.

The platform already has some of Australia’s best-known brands on board – from large franchises to independent operators. John stresses that “no matter how big or small, our online ordering platform has been developed to suit many different industries. It is mobile-friendly and franchise-ready, and is already integrated with some leading POS systems – with more to come thanks to the Doshii integration,” he says.

 

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To contact OrderUp!, email sales@orderup.com.au, ring 1300 558 068, or visit https://www.orderup.com.au/

Time attendance and rostering platform Tanda optimises staffing levels in real-time with Doshii

Doshii is excited to showcase an integration with global staff time and attendance management platform, Tanda. This cloud-based groundbreaking workforce success software offers strong payroll and rostering features, as well as powerful real-time insights that help businesses track the correlation between sales and labour.

This is particularly valuable in the hospitality industry, as business managers can compare expected to actual figures as the day progresses – allowing them to make on-the-spot adjustments as needed. The Doshii API, which connects Apps with POS in real-time, allows customers to view the data instantly in Tanda so they can manage their businesses better.

Dan Etiel, Tanda CMO, says

 “Tanda’s integration with Doshii offers customers a wide range of integrations that allow them to utilise their data to grow their business.

 

“By connecting Tanda and Doshii, customers get real-time sales data which allows them to optimise their business operations live throughout the day by making data-driven decisions. This level of insight has not been available before and is a significant step forward for real-time business intelligence.

Doshii GM, Greg Williams, explains that

 “having live data allows customers to control their business and fine-tune their operation as the day unfolds, instead of having to try and correct events after the fact when it’s too late to remedy.

 

 

Tanda’s platform allows business managers to build a detailed roster based on locations and teams in minutes using its simple online rostering tool. This is then shared with staff via email or SMS, who clock in and out of shifts using Tanda’s Time Clock app. Automated timesheets are then updated in Tanda and its seamless integration with payroll ensures staff are paid correctly, in half the usual time.

Tanda’s full platform for Workforce Success includes:

  • Customisable employee onboarding
  • One-touch intelligent rostering with 5-point compliance check
  • Time and attendance with facial detection
  • Leave management
  • Compliant Award interpretation for over 35 industry awards and the ability to build in EBA’s on request
  • Payroll integrations with all top payroll solutions
  • A mobile solution for employees to view rosters, apply for leave and offer to fill vacant shifts.

Simplify your staff management and make more informed business decisions based on demand data, with Tanda.

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To contact Tanda, email info@tanda.co, ring 1 300 859 117, or visit https://www.tanda.co/

Doshii and Waitrr integration creates a seamless dining experience

Doshii is pleased to announce another App integration. The latest is with Waitrr, a mobile ordering and payments app that creates seamless dining experiences. Partnered with more than 150 food and beverage outlets across Singapore, Waitrr allows customers to select a restaurant on their mobile device, browse the menu, place a customised order, then pay quickly and securely.

 

Tim Wekezer - Waitrr CEO with Sean O’Meara - Doshii CEO

Tim Wekezer – CEO (left) with Sean O’Meara – Doshii CEO (right)

 

With Waitrr’s takeaway service, customers can order from their office or home via the app, pay, and choose their preferred collection time. Once they’re at the restaurant, customers simply collect their food without having to queue to order and pay.

 

This seamless customer experience works just as well for clients who dine-in. They simply order and pay with Waitrr and their orders are sent directly to the POS system and kitchen for preparation via Doshii. Using the QR code on the table at ordering time means their meal is delivered as soon as it’s ready. After customers have finished eating, they may simply leave; There is no need to wait for the bill, making bill splitting a thing of the past.

 

Automating the time-consuming order taking and payment processes allows restaurants to increase the operational capacity of their staff. This frees them up to focus on providing a more personalised, premium service for guests. And for customers, Waitrr can save up to 18 minutes each day by removing the need to queue, order and pay – allowing them to maximize their lunch breaks!

 

Endorsing the benefits of the Doshii-Waitrr integration, Jake Pang, Managing Director of Wafuken says, “People in a rush can still have a pleasant experience at your shop instead of giving up queuing altogether.” This experience is sure to have a positive impact on any venue’s bottom line.

 

The Doshii API, which connects Apps with POS in real-time, supports Waitrr’s high volume quick service restaurant segment.  With the Doshii integration, customer orders go straight into the POS of their restaurant partners, fitting seamlessly into their operation. Customers enjoy the resulting improved frictionless dining experience.

 

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To contact Waitrr, email kim@waitrr.com, or visit https://waitrr.com/

 

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Doshii-Tappr integration helps you accept payments faster

Doshii are pleased to announce the addition of Tappr to its portfolio of successful integrations. Tappr is an Australian payment technology company that is redefining the way people pay. Through its simple 3-step process (sign up, start taking payments and receive funds next day), the company is turning the payments industry on its head and improving the customer payment experience at the same time.

 

Tappr CEO, Michael Davidson, says his company and Doshii share a common vision to connect and simplify everyday life. “Tappr is excited about our new partnership with Doshii. We both live in the world of payments and we’re striving to simplify a space that’s becoming increasingly complex and messy. With the Doshii-integration we see an organisation that views the world the way we do,” he says.

 

“The Doshii partnership will allow us to bring our vision for payments to life in more ways and with more businesses”. – Michael Davidson, CEO, Tappr.

 

Tappr Integration

 

Tappr’s product suite extends beyond just cash and card, using mobile payments, payment agnostic smart terminals and a virtual terminal – all centralised within a feature-rich dashboard, which is the central hub. Via the Doshii API – which connects Apps with POS in real-time – businesses may see all their transactions, integrate payment terminals, and update business details in one place.

 

Connecting your POS to Tappr via Doshii happens quickly and easily through the Tappr Marketplace. Once integrated, transacting and recording payments is seamless; the integration will streamline transactions, simplify end-of-day procedures and give venues greater insights into daily sales.

 

Doshii GM, Greg Williams, says they are looking forward to an ongoing partnership with Tappr. “Their mobile payment solutions are next-generation in payment technology. Tappr accepts all major credit cards and debit cards as well as digital wallets. And we’re really impressed with their super-quick activation timeframes too.”

 

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To contact Tappr, ring 1300 804 091, or visit www.tappr.io

 

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Apps on the menu: Doshii connects Smart Table to POS for frictionless ordering

Breakthroughs in technology have made our lives significantly easier. However, they have also raised the expectations of consumers. Consumers today have come to expect fast, frictionless experiences that fit in with our busy lives.

The food and beverage services industry is no exception, and there is an increasing number of Apps that make it quicker and easier to book a table at a restaurant, select a meal and order it ahead of time. This reduced customer friction is a big plus for any venue.

Doshii recently added Smart Table to its portfolio of successful food and beverage industry partners. This ground-breaking App allows customers to order directly from their table via their own device, without needing the attention of a waiter. Orders are sent directly to a venue’s POS software system utilising the Doshii Platform.

According to Smart Table General Manager, Matthew Pustahya, his company’s App helps venues improve their customers’ dine-in experience by placing the power of live ordering in their hands. They simply browse the menu, select meal options and place an order that goes straight to the kitchen. “Being able to accept and service an order via a single terminal has helped our clients improve their service and efficiency levels dramatically,” he says.

“Having Smart Table integrate directly with the Point of Sale (POS) via the Doshii Platform is a game-changer for us and our clients. It reduces the chances of human error, as staff no longer need to accept an order via a tablet and then manually enter it into their POS – the benefits for the venue is decreasing labour costs. It’s all automated,” Matthew explains.

“It’s a complete dining experience for customers. If they are in a hurry, they can book a table at a venue through Smart Table and order their meal. When they arrive, their food is on the table, so they can enjoy their meal immediately and then leave.”

The Doshii-Smart Table partnership also allows venue managers to oversee and personalise menu options and floor configuration and even lets them send live updates and special offers directly to customers. The Smart Table App gives them flexibility and helps eliminate wasted minutes in their day.

Table bookings also appear on the POS table management system, if it has one. This avoids potential double bookings if a venue is working off non-integrated platforms.

On top of this, the Doshii-Smart Table integration ensures that accounting is spot-on. “You won’t have to worry about end-of-day reconciliation discrepancies any longer,” says Matthew.

 

How Does Smart Table Work?

Smart Table is one of a select group of Australian dine-in self-ordering services. Customers simply download the Smart Table App then follow a straightforward 3-step process to enjoy a quick, efficient and pleasurable dining experience:

1. Download the Smart Table App.
2. Scan your table QR code.
3. Order and enjoy your food, with custom ordering and previous order history to select from.
4. Pay immediately, or with cash when leaving.

Smart Table is ordering made easy.

Smart Table Integration API Doshii       Smart Table API Integration Doshii

 

4 Key Benefits of Smart Table

1. Improves service efficiency.
2. Reduces operational expenditure.
3. Maximises customer spending.
4. Increases overall margins.

 

How Does Smart Table Do All This?

A Smart Table survey found poor staff work ethic, low knowledge and skill levels, recruitment, retention and the rising cost of wages as the main obstacles to profitability. By taking the pressure off order-taking the App reduces your reliance on staff and allows you to redirect their time to more value-added customer-facing tasks.

It also reduces customer friction by making it easier for them to pay and receive an order. This makes your customers happier, leading to return visits and increased word-of-mouth referrals. And, according to the Deloitte 2017 Travel and Hospitality Industry Outlook, 26% of customers spend more when ordering food through food or drink using Apps.

The Doshii-Smart Table partnership also improves overall margins. According to the 2015 Bankwest Food and Beverage Services Industry report, profit margins for the industry are consistently lower than the 10.9% all-industry average, with operating profit before tax only 7.9% of total income. Smart Table helps reduce expenditure and increase customer spending.

 

Additional Smart Table Features

  • Order direct from mobile device
  • Scan QR Code
  • Pre-Order your favourite meals
  • Display dietary details
  • Payments are safe and secure
  • Support custom ordering

Smart Table API Features

Benefits of the Doshii App to POS Software Integration

Once a customer scans their table number and places an order using Smart Table, your POS system will notify a waiter who confirms the order on-screen. The POS system then prints the order, exactly the same as if a waiter enters the order in to the POS system.This is a quick and simple step for staff members to follow, which fits into the existing workflow and frees them up for more value-added customer-facing activities.

 

Get started with a free trial of the Doshii API

Do you have an App you’d like to see integrated with your POS Software? With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – all with simulated transactions.

 

Contact Doshii now for more information, or simply click here to sign up and start your free trial.

 

Want to know more about Smart Table?

 

If you’d like to contact Smart Table to find out more about their solution, get in touch with Ed Badawi by email ed@smarttable.com.au or by phone 0424 042 127.

 

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Doshii and Triniteq integration maximises customer engagements

Doshii is pleased to highlight another POS integration – with Triniteq, a company that specialises in building customisable Point of Sale systems that include an integrated Waiterpad, a fully-featured Customer Relationship Management (CRM) system and Loyalty platforms.

“Triniteq is a popular Australian technology and services provider that specialises in designing scalable business solutions,” says Doshii GM, Greg Williams. “They have been working successfully for over 20 years with both online and bricks and mortar businesses, and we’re looking forward to our ongoing partnership.”

To kick off the relationship, Triniteq and Doshii are collaborating on a project with a Triniteq client who requires best-practice data mining and analytics capabilities. Doshii is facilitating the flow of information between the Triniteq POS and a specialist data partner to provide this business intelligence. This results in better outcomes for venues by being able to engage better with their customers at the right time

The Doshii API, which connects Apps with POS in real-time, supports Triniteq’s integrated POS and CRM system and allows maximised customer interactions at every touch point – whether it be front-of-house, back office, online or mobile.

Triniteq provides flexible and easy-to-use tailored solutions for every budget and service industry. It boasts clients in the hospitality, retail, winery, stadium, hotel, large venue, multi-site and franchise industries. Fast and intuitive Point of Sale integrations with partners such as Doshii allow Triniteq’s clients to maximise revenue, reduce costs, increase customer spend and loyalty and improve service efficiency.

This latest integration is another in a series of recent partnerships for Doshii. Doshii has developed its technology out of Melbourne for the past three years and has added a number of successful integrations to its portfolio over the past 12 months.

Doshii’s API saves time and money connecting software and App providers through its powerful membership and loyalty integration. Triniteq is able to streamline business processes and workflows and increase business intelligence capability through specialist Doshii partners.

Membership and loyalty integration includes:

  • Two-way membership synchronisation.
  • Support for Doshii App-controlled vouchers for basic discounts.
  • Support for Doshii member points redemption.
  • Sending of member-linked sales data via Doshii.

Get started with a free trial of the Doshii API

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Expectation of major growth signalled by LOKE integration with Doshii

Expectation of major growth signalled by LOKE integration with Doshii

Doshii is pleased to announce an integration agreement with LOKE Digital. LOKE are developers of branded apps, offering in-store payments with order-ahead functionality and customisable loyalty features.

Doshii General Manager, Greg Williams, says that although the company is Melbourne-based, LOKE boasts a highly successful operation throughout Australia and the Asian market. “Our partnership with LOKE provides them with an expectation of significant growth,” he says.

“Doshii enables us to scale more efficiently and we hope to deploy more than 1,000 more sites on the Doshii platform over the next 12 months,” says LOKE Managing Director Tom Booth.

Doshii, which connects Apps with POS in real-time, has developed its technology out of Melbourne for the past three years. It has added a number of successful integrations to its portfolio over the past 12 months.

As a result, the Doshii team has expanded to provide development and support services to major Apps and assist with connecting to POS via the Doshii platform.

 

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Doshii expands into Asia with signing of Raptor, first major POS in ASEAN market

Doshii API, which connects Apps with POS (Point of Sale), is pleased to announce an integration with Raptor POS, which heralds an expansion into the lucrative Asian market. Doshii, which connects Apps with POS in real-time, was backed by Reinventure in Seed funding in January 2017. It has matured its technology and offerings to the market over the last 12 months.

 

Leslie Tan, Raptor Founder and Managing Director, says his company is pleased to be the first POS vendor across the ASEAN market to sign a partnership with Doshii. “Doshii solves the enormous problem of connecting the high number of Apps in our rapidly changing market to our more than 4,500 venues,” he says.

 

“This allows us to focus on developing our POS further and collaborate with our partner networks to provide better value to our customers – the venues.”

 

Doshii Raptor Integration Leslie Tan Sean O Meara

 

Raptor has venues across Indonesia, Malaysia, Singapore, Thailand, Philippines, Vietnam, Brunei and Australia

 

Doshii CEO and Founder, Sean O’Meara says “We are glad to be partnered with Raptor as the first POS across the ASEAN countries. This provides further advantage to Apps to connect via Doshii as the dominant platform for ordering and delivery, payments, reservations, loyalty and real-time data & analytics.”

 

Doshii, which has been developing its technology out of Melbourne for over three years has added a number of local POS companies to the mix. “It’s been a long journey thus far – the technology build has been enormous and we recently released the Doshii Dashboard to allow Apps to auto-provision venues and allows them to activate Apps that the venue wants to connect with their POS” O’Meara explains.

 

With The move into the Asian market has prompted the Doshii team to expand in order to provide development and support services to major Apps and assist with connecting to POS via the Doshii platform. “At scale, Doshii facilitates a marketplace to connect any Doshii certified App to any certified POS; we are completely POS agnostic and we provide a bigger value for Apps to connect via Doshii”, Doshii GM, Greg Williams, adds.

 

Doshii says the drive for Asian expansion is due to the increase in bespoke and aggregator-based ordering and payment Apps driving demand in the region. These all face the same hurdle: a common API to connect to POS. Doshii solves this problem.

 

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