Doshii signs up three more POS partners

Australian hospitality POS and app middleware platform Doshii has signed on three additional Point of Sale (POS) partners, giving more venues the opportunity to cut through the app chaos and streamline their operating systems.

The three new partners – Abacus, Splitability, and MSL (SwiftPOS and Infogenesis) – will provide their merchant customers with direct access to Doshii’s growing range of ordering, delivery, reservation, loyalty program, payment, rostering and other business apps.

Doshii CEO, Justin O’Donnell said the partnerships will make it easier for venues to manage and maximise the performance of their online channels.

“These new partnerships will soon enable over 10,000 additional hospitality businesses to use Doshii to evaluate, connect and manage a range of hospitality specific Apps needed to run an efficient modern day operation, connected directly with their existing POS system,” Justin said.

“Doshii effectively creates an integrated ‘one-stop-shop’ for a range of Apps from  delivery and in-venue ordering, business management, data, and customer loyalty programs with venues’ POS system.

“Doshii technology and dashboard offers features and tools, reducing labour costs involved with rekeying orders, and helps minimise mistakes that lead to product wastage, excessive costs and unhappy customers – driving benefit directly back to merchants.

“Ultimately, improving revenue, reducing operational costs and increasing efficiency.”

Justin said the new partnership is a win/win for all involved by reducing development, maintenance and support expenses for POS and app partners by leveraging the Doshii technology along with 24/7 monitoring and proactive support.

“Our growing app and POS partnerships is and will be a continued focus for Doshii to provide connectivity to merchants enabling them to better serve the increasingly tech-savvy consumer experience – and happy customers lead to a more successful hospitality business,” he said.

“Doshii also has a menu management system to allow venue operators to manage their menus across multiple Apps. All styles of hospitality operators will benefit from less time managing menus across multiple apps – we are investing heavily in continued product development in Doshii”

“We have experienced unprecedented uptake following last year’s COVID-19 restrictions, largely due to Doshii’s ability to help venues seamlessly ‘tech up’ and allow businesses to focus on what they’re actually good at – be it making and serving burgers or mixing cocktails – without distraction or delay.”

Doshii’s growing partnerships with POS vendors venues will enable more venues to connect directly to a range of apps such as Deliveroo, HungryHungry, Mr Yum, OrderUp and Mobi2Go and me&u, through to reservations apps including OpenTable and Resy, to name a few.

Justin said as venue operators emerged from COVID-enforced lockdowns, they were increasingly looking for ways to efficiently increase their revenue streams, reducing labour cost, and ultimately serve customers quicker.

Hospitality can bank on Doshii success

Doshii is helping hospitality venues revolutionise their operating systems is generating big interest of its own after being added to the Commonwealth Bank’s venture scaling business ,x15ventures,.

As the fifth venture to join the x15 stable, Doshii is a unique middleware cloud platform for the hospitality sector, helping thousands of venues cut through the app chaos and blitz the surge in mobile ordering brought about by the coronavirus pandemic.

Proud partner, Commonwealth Bank
Proud partner, Commonwealth Bank

Designed specifically for the hospitality industry, Doshii integrates venues’ multitude of food ordering, business management, data and customer loyalty program apps and point of sale (POS) functions into a single system.

Doshii CEO Justin O’Donnell explained that the ‘one-stop-shop’ seamlessly syncs all the information and apps required to efficiently run, oversee and grow restaurant, café and bar businesses.

“During last year’s COVID-19 restrictions there was much commentary about people having Zoom meeting overload, but ask anyone who works in hospitality and they’ll tell you that app overload is an ongoing headache,” O’Donnell said.

“Doshii allows you to access all the apps you need from your POS terminal, with real-time updating, so you always have the information you need without messing around with a mishmash of different systems.

“The feedback from our clients is Doshii reduces labour, improves efficiency and accuracy, and allows them to focus on what they’re actually good at – be it making and serving burgers or mixing cocktails – without distraction or delay.

“Customer service and satisfaction is improved, which generates return business and glowing reviews and ratings.”

 

Justin O’Donnell
Doshii CEO, Justin O’Donnell

x15ventures Managing Director, Toby Norton-Smith, said Doshii was an exciting digital platform with a strong business proposition backed by leading technology.

“When we launched x15ventures last year, our mission was to bring new solutions to market that empower customers as never before and Doshii allows us to do just that. 

“Doshii will allow hospitality businesses to streamline and digitise multiple, cumbersome tasks that have, for many of our customers, been done manually until now,” Mr Norton-Smith said.

Mr O’Donnell said COVID-19 lockdown saw an astronomical 220% spike in food ordering and delivery throughout Australia, with 95% of customers paying via credit card or another form of mobile payment.

“As restrictions have eased, uptake of in-venue digital ordering and delivery continues to rise; Doshii allows businesses to harness this opportunity by allowing them to focus on what they do best – deliver great food, drink and service to all their customers,” he said.

Mr O’Donnell said being chosen by the Commonwealth Bank to be its fifth business acquisition under its venture scaling business was a huge endorsement of Doshii’s offering to the hospitality and small business industry.

“It’s great validation to the industry that we have gained the faith and financial backing of Australia’s leading bank, which sees Doshii as the market leader in this space to help streamline, digitise and improve hospitality businesses.” 

Zomato connects to Doshii

At Doshii we’re thrilled to announce the imminent launch of our integration with Zomato.

Zomato is a full stack food tech platform and one of the world’s largest hospitality aggregators, listing almost 70,000 venues in Australia. Zomato’s products include digital payments, a customer loyalty program, plus contactless dining.

From managing key venue data directly from your phone to streamlining your operations, Zomato’s diverse product toolkit has venues covered with everything from reservations to transactions.

Within Zomato’s range of software solutions, Contactless Dining provides venues with a contact-free table ordering and payment solution, that diners can use by simply scanning a QR code.

In addition, Zomato’s unique dining membership program, Zomato Pro, offers venues instant access to thousands of customers Australia-wide and free advertising on the app and website. For table management, Zomato Book equips venues with a commission-free reservation system, and all these features are just the beginning! Now united with Doshiii, Zomato’s product suite can be seamlessly integrated into venue’s existing POS system, enabling you to hit go from day one. We’re talking ALL of the benefits, none of the hassle.

Sign up below to register your interest and be one of the first to get access to the new Zomato and Doshii integration.

 

 

Coming soon – The Doshii Connect App!

Doshii Connect App

At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence. With the Connect app you’ll be able to:

Connect your Point of Sale – the Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.

Use multiple apps in one place – the Connect app gives you total control of customer orders, in one place, accessible on any device.

Get deep insights about your venue – the Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.

After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.

And there’s much, much more.

Sign up below to register your interest and be one of the first to get access.

 

Doshii welcomes venues with Square

Square for restaurants POS Doshii API

Doshii is excited to welcome Square to its ecosystem of connected Point of Sale (POS) systems across Australia. The connection enables any venue with Square POS to connect to the growing range of e-commerce applications available via Doshii App Marketplace to help operate and run their digital business.

Helping more venues connect

Doshii CEO and Founder, Sean O’Meara explains, “With the current COVID-19 environment venues are having to adapt and connect specifically with a range of ordering Applications (Apps) to run and drive digital sales to their business. Directly from Square POS, sellers can enable Doshii and gain access to the growing list of ordering and delivery Apps”

Connect today, Connect for FREE.

As part of the partnership, venues can access Doshii for free for the next six months (until October this year) and connect multiple Apps directly to their venues’ POS. Doshii connects to a range of ordering Applications such as Deliveroo, Mr Yum, OrderUp!, Mobi2Go, me&u , FROLO and WebPOS, through to reservation platforms including Resy and OpenTable.

Doshii GM, Greg Williams explains “Our goal is simple – we want to provide venues with the one platform to manage and maintain all of their digital e-commerce applications to reduce labour costs and drive revenue in a sustainable manner”

Venues can get connected immediately today.

More ordering & delivery options for Australian sellers

A number of venues have signed up to Doshii directly from their Square POS with Todd Gawn, owner of The Bearded Jaffle in Ascot Vale providing some insights:

“I wish all our Apps were on Doshii connected to our Square POS. No more copying over orders from multiple different tablets to our POS means there’s no room for error, orders automatically appear on the POS – instantly! As soon as we view the order it prints to the printers – 100’s of orders means lots of time re-entering orders, from multiple tablets. We are saving 2 minutes on each order coming through, freeing up lots of time and making service flow so much better!”

I wish all our Apps were on Doshii connected to our Square POS

Bearded Jaffle use Doshii to connect Square
Bearded Jaffle use Doshii to connect Square

Doshii essentially removed an entire process for us on every order – meaning we can focus on service and speed up our preparation time. It’s only the first few days, but we couldn’t be happier with Doshii if we tried!”

More resources & support

Square has announced support for businesses during this time, including waiving software subscription fees and offering additional business assistance through their dedicated resource hub.

It’s Doshii’s view that on the other side of COVID-19, merchants and their customers’ willingness to adopt in-venue and out-of-venue digital technology will sky rocket. The Square and Doshii connector, opens the door for even more Australian venues to quickly and easily find, evaluate and manage connected Ordering App solutions for both out-of-venue and in-venue (when it starts again) ordering.

More ordering & delivery options for Australian sellers

“We are excited to partner with Doshii to provide Square sellers with additional options for ordering and delivery, especially during this time,” said Square Australia’s Business Development Lead Colin Birney. “This is an integration we know our hospitality businesses will appreciate, enabling them to use one simple system for all their ordering and payment needs, eliminating the hassle of juggling multiple apps and potentially missing sales.”

Venues using Square POS and want to connect with Doshii can find “Doshii” in the Square marketplace , or simply select ‘Square’ when getting started via our website.

For assistance, get in touch with Doshii directly at support@doshii.io


FAQ

How do I activate Doshii with Square?

What is the cost?

  • As of April, Doshii is waiving all Standard and Premium subscription fees to assist venues digitising during COVID-19, until October 2020.
  • Doshii has a Free plan offering for venues to connect one App for free on its basic plan. Doshii also offers more advanced, Premium and Enterprise starting from $49.90 per location per month. See: doshii.io/pricing
  • Square has simple pricing, charging one flat fee for transactions, with no long term contracts. Square also offers a 30 day free trial for their dedicated Restaurants POS software to help businesses get started.

What’s the catch?

  • There’s no catch – Doshii may charge Apps a nominal amount to connect to specific locations.

What’s the benefit to me?

  • Using Doshii’s Digital Menu Management features available within the Doshii Dashboard, venues can manage their menus across all of their Doshii connected Ordering and Delivery Apps, giving power back to the venue to save time in managing pricing, naming, images etc…

Are my images from Square available in Doshii?

  • Yes, if you have images attached to your menu in Square these will be automatically synchronised and appear within the Doshii Digital Menu management platform where you can also manage specific images of food and beverage across each of the connected Apps.

Where do App Orders show up in Square?

  • Orders will automatically pop-up on your Square POS, and be available in your Active Orders list. You can choose ‘View New’ to view the order and choose from a range of options – all available in the Orders section of your Square POS.

Do I need to manually set order wait times?

  • If your Ordering App supports this (most do) you configure the setting in your Ordering App.

Can I change the Order Status?

  • Yes. The Order status can be changed per order by navigating to the Orders section of your Square POS. New Orders are automatically marked as ‘new’ and you can then toggle the order to ‘Mark as in Progress’ and ‘Mark as Picked Up’

Who do we contact?

Exciting changes at Doshii for 2020

It’s been a big year at Doshii – and we are set for an even bigger year in 2020.

Doshii has been proudly working with Venues, App Developers and POS Vendors for more than 3 years now. Over that time we’ve listened closely and learned a lot about how we can serve the entire ecosystem better with our key objective to deliver further value and benefit to individual venues and larger organisations using the Doshii Platform and App Marketplace.

As a result, we’ve been working hard on a number of key changes to Doshii products, pricing and partnerships to deliver new value to Venues, App Developers and POS Vendors. Specifically…

For Venues: A renewed focused on making your business work more effectively with modern Apps.

For App Developers: New tools including open developer docs and Doshii Dashboard to connect faster, with the ability to simulate and monitor order-flow in real-time.

For POS Vendors: A clearer, more comprehensive partnership program and access to great tools available for POS via the Doshii Dashboard.

For Everyone: A new website, improved monitoring tools and expanded support team – stay tuned for a number of additional new features available via the Dashboard.

For Venues: A renewed focused on making your business better

Doshii API Venues POS
Restaurants are at the heart of everything we do. Our mission is to provide every critical app they need to run their hospitality business – all in one place. We also want to make sure those Apps are plugged right into their POS system so that staff never have to re-enter an order from Deliveroo or Order Up! ever again.

With our revamped App Marketplace, it’s easier than ever to understand the range of Apps we support, what they do and how they work better with Doshii.

With our new, standardised and transparent pricing, restaurants can sign up and connect 1 App to their POS system for free! There’s also great options for more Apps and larger operations.

It’s also becoming easier than ever for restaurants to set up Doshii for their business, connect their POS and start exploring, activating, managing and using Apps. Stay tuned for more announcements in this area.

For App Developers: Public Developer Docs

Doshii App Store API
App Developers are the creative force that have been dramatically changing our world over the last decade.

At Doshii, our mission for App Developers is to help them integrate with, and sell
to venues all across Australia and Asia.

Our new, public API docs make it easier than ever for developers to understand the Doshii API as the definitive way to plug into a wide range of POS systems and be successful in the market.

Our revamped App Marketplace is a powerful channel to promote Apps to the vibrant restaurant community. The App Marketplace also represents the tip of the spear when it comes to our renewed focus on actively promoting Apps to our restaurant customers through mailing lists, regular conversations and much more.

We’ve also introduced a new, transparent pricing model that makes it free for App Developers to access the core features of the Doshii Platform.

For POS Vendors: A deeper, more comprehensive partnership program

Point Of Sale Solution Doshii

Over the years we’ve increasingly come to rely on our POS Vendors as key strategic partners. The more closely we work together to integrate our systems and operations the better we can serve restaurants and App Developers.

For our POS partners, we focus on delivering them new revenue by plugging them into a rich ecosystem of powerful Apps.

Our new standardised partnership agreement and operational playbooks emphasise deep coordination with a focus on serving restaurant customers as quickly and effectively as possible.

Our new business model also reflects our partnership focus with zero upfront investments and commission revenue from each App activation.

For Everyone: A new website

Doshii API Software POS
To reflect these changes and refinements, we’re excited to launch our fresh new website with a fun new design language. We hope you love it!

The Doshii Team.

Square Connects With Doshii To Deliver A Range Of Ordering Apps To Square Merchants – set for release early 2020

Doshii and Square have inked a deal to connect Square merchants across Australia to Ordering Apps using the Doshii Platform.

The Doshii-Square integration will provide significant savings by allowing restaurants to focus their time and resources on key front-of-house operations, with any orders from a variety of Apps going straight to the kitchen and removes the need for restaurants to reconcile at the end of the night across a range of Apps.

Square for restaurants POS Doshii API

Doshii and Square anticipate rolling out across pilot venues early next year.

Doshii connects Apps to venues and is continuing to add a growing number of Apps to the Doshii marketplace.

Visit the marketplace here

 

Meet the Doshii team: Harry Lee, Snr Software Developer

Meet Doshii Senior Software Developer – HARRY LEE

Harry Lee will tell you that there are only 10 types of people in the world, those who understand binary and those who don’t. 😀

We always knew we needed somebody with serious coding ability but we never knew we needed a Harry, until Harry found us. Harry joined Doshii in late 2018 and came loaded with experience in React Native and Node

Hitting the ground running, Harry managed to begin contributing immediately in various areas, like API features and testing. Soon after, he created a server to host Doshii’s API documentation with Swagger, uniquely customised and augmented to the company’s needs.

Harry says “For a team to be effective, the members need to be similar enough to share the same vision and attitude and yet different enough to complement each other.”

Harry is a self-propelled computer enthusiast, with a long development history stretching all the way back to his first web page publication in the ’90s.

Coming from Singapore, Harry studied computer science in Melbourne. On his own accord, he learnt languages like PHP, JavaScript, Ruby on Rails and ventured into cloud computing with Azure, AWS, then Heroku. He believes “All the knowledge is out there. You can get it if you really want it.”

Before joining Doshii, Harry’s most recent role was with IBM as a Web and App developer. At IBM Harry was part of the teams that worked on large projects as a consultant and developer for WorkSafe (IBM WebSphere ILOG JRules) and TruEnergy (IBM Business Process Manager. This is where Harry found Node, which is a server-side language based on JavaScript… Han Solo had met his Princess Leia….

But then Harry met Doshi…. Harry found his tribe and was welcomed to the Doshii team. Harry is a great addition to the team, particularly given his experience in both Australia and Singapore along with his ability to conceptualise and build a full-stack software solution for Doshii’s clients.

It will come as no surprise that we think of Harry as the Swiss Army Knife of developers, his skillset covers all the computer code you could possibly hope for. He is like our very own Obi-wan Kenobi.

When Harry is not working he can be found in the digital world of online multiplayer gaming. Harry says “I enjoy team-based games. It’s nice when everyone thinks the same and works together against another team with the common goal of winning for the group and not the individual.”

Australian Venue Co. With Mr Yum Makes Selection, Ordering And Payment Processing Easier With Doshii Technology

Australian Venue Co (AVC) is passionate about delivering exceptional customer experiences across a national portfolio of restaurants, bars, pubs and dedicated event spaces. AVC is a top-notch hospitality group that has grown by nearly 3000% in the past 5 years.

Each AVC venue is focused on utilising its own unique character and charm. By building a highly skilled team at the venue whose goal it is to implement best practice operations, consistently deliver exceptional service and create amazing experiences for their customers.

Mr Yum whose web platform is used at AVC sites has partnered with Doshii. The Doshii API has connected the platform directly to the venues Point of Sale (POS) system which ensures a frictionless order placement and payment experience for the venue patron.

Kelsi Lewis, Applications Manager at AVC says “Australian Venue Co. operates 158 venues across Australia and as such implementing technology to drive efficiency across our venues is a must.  We are pleased to work with the knowledgeable Doshii team who assisted us with connecting our in-store POS to a number of Apps and have recently gone live with Mr Yum.”

Using a smartphone camera to scan a QR code, Mr Yum allows the customer to view an image of the actual dish or beverage. Being beautifully photographed the viewer can also see the portion size and detailed descriptions to avoid food FOMO. The venues menu is fully searchable, translates each dish ingredient into a number of languages and can filter menus into categories like vegetarian, vegan and gluten-free. At the Winter Village, customers get an SMS when their order is ready to be picked up.

The customer can place an order via their device directly to the venues POS system. Payment is then taken seamlessly. The Doshii API ensures that this process runs smoothly and without any sense of friction to the customer or venue.

Kelsi continues “Orders from consumers own devices are quickly processed by allowing our customers to scan a QR code and be redirected to a web-ordering page, complete with images of all the items that we sell.  Once the order is complete and payment is made the order is sent directly to our POS system and prints out at the relevant areas, reducing cost and resulting in faster orders.”

Doshii Managing Director, Clive Thorpe says “Using Doshii technology to link two systems with a common API that eliminates the hassle and annoying wait for customers who just want to have fun at The Winter Village was a fun project. Now with Mr Yum web platform showing menus, adding items to a cart and processing payment are as easy as 1,2,3 for the patrons and venues”

Watch the video of Mr Yum being used and bringing the Doshii API at The Winter Village here

___________________________________________

The Winter Village is a free pop up event  and it has recently been extended to run until 29 September 2019.

This is a euro-style winter wonderland at the top of the Skyline Terrace at Federation Square in Melbourne.

Get started with Doshii today!

Doshii scoops up ‘last mile delivery’ industry leader, Clive Thorpe, as Managing Director

Doshii, leader in API POS & App connectivity, today announced that App marketplace technology executive Clive Thorpe has joined the company as Managing Director. Thorpe has been at the forefront of table reservations, online delivery and last mile delivery for over 10 years.

Thorpe was CEO and general manager for Delivery Hero’s Australian business, which IPO in 2017 for USD$4.7 billion, prior to this he was head of national accounts for Just Eat, and he has since been involved in last mile delivery with Chinese based Didi Chuxing

At Doshii, Thorpe will oversee all customer-facing departments, including App and merchant relationships, POS vendor engagement, professional services, customer services support, loyalty and sales/marketing. Thorpe will bring his expertise through a combination of extensive sales experience, operations improvement and global go-to-market, ensuring Doshii’s customer initiatives are exceeded. Having driven growth strategies globally within several business units at Delivery Hero, Thorpe will also focus on fuelling Doshii’s continued expansion across APAC.

“What I found most compelling about the Doshii API was the technology and App marketplace, empowering merchants to select specific Apps which drive their business and with Doshii plugged in optimise revenues. Furthermore facilitating Apps and POS to communicate at scale is great for all involved – particularly the merchants,” said Thorpe.

“The growth of delivery, table reservations, pay at table and order ahead apps has created its own global connectivity problems. The market has become fragmented across POS, Apps and venues making it difficult and costly to connect multiple Apps and POS. Doshii enables venues to provision Apps quickly and cost-effectively through the Doshii marketplace. I’m looking forward to helping take the company to the next level in its global dominance.”

Clive is proven in global sales, go-to-market strategy, and customer satisfaction. He has an established track record of maximising the growth potential of a range of businesses. Clive understands first hand the pain that venues endure in connecting the range of Apps to their in-store POS. His knowledge across the space from ordering to reservations and two-sided marketplaces is a big win for Doshii.


 

About Doshii 

Doshii enables hospitality and retail merchants to connect a range of Apps to their in-store Point of Sale (POS) systems to ensure venues are embracing digital technology necessary to drive today’s modern operation effectively and efficiently.

With Doshii, businesses can discover and seamlessly connect a range of Apps including 3rd party delivery, payments and digital wallets, online ordering, kiosk and table ordering, digital menu boards, reservations, customer loyalty as well as access to real-time analytics via the Doshii Dashboard. For further information – www.doshii.io