A Brief History of POS

Did you know the first cash register made in 1879 did not have a cash drawer? Yes sirree, this device was solely designed to keep track of the value and number of transactions – as to combat tally shortfalls by light-fingered staff from the cash box. The first machine was entirely mechanical and was dubbed: “Ritty’s Incorruptible Cashier”.  

In 1884 James Ritty sold the patent (granted the previous year). Later John Henry Patterson bought this patent and company and renamed the business as the National Cash Register Company – today we know this enterprise as NCR and it is the global pioneer of the Point Of Sale (POS) industry.

The first cash register was invented by James Ritty following the American Civil War. He was the owner of a saloon in Ohio, and wanted to stop employees from pilfering his profits. He invented the Ritty Model I in 1879 after seeing a tool that counted the revolutions of the propeller on a steamship. With the help of John Ritty, his brother, he patented it in 1883.

With the cash register becoming the single source of truth for the business owners, staff and customer business boomed in the early twentieth century. Cash registers got bigger and more ornate and were a treasured piece of equipment set on the shopkeepers’ countertop.

Adding A Bell To The POS Alerted The Store Manager To Money Being Added To A Cash Box Next To The Register Machine

NCR employee Charles F. Kettering Kettering invented the electric cash register in 1906, which made ringing up sales physically much easier for sales clerks.

During his five years at NCR, from 1904 to 1909, Kettering secured 23 patents for NCR. He attributed his success to a good amount of luck but added, “I notice the harder I work, the luckier I get.”

The NCR corporation also went on to invent the magnetic credit card strip and self check-out machines and refined the initial patent of the cash register to include a drawer to hold money and a paper roll for receipts. 

By the fifties, the retail industry exploded and business was booming as manufacturing increased post-second war. As a result, every well-respected business updated their Point of purchase machine to a modern model – that was electric and used liquid crystal display (LCD) screens, buttons replaced keys, credit card magnetic stripes, and thermal printing was popular options.

Doshii NCR POS

By the 1970s technology companies like IBM had identified retail and payments as an industry ready to adapt to their electronic cash register which is recognisable as a modern POS solution today.

The cash register now went from a glorified calculator with a drawer, to a powerful device that enabled large retail outlets to track sales, minimise register errors, collect inventory data and provide better service at the counter. In 1979 the bar code became widely used to be read by the scanner at goods receiving and checkouts to increment, decrease, price, track or replace stock. Software became sophisticated and by 1981 the first restaurant-specific POS was released. 

Fun Fact: A packet of Wrigleys Juicy Fruit chewing gum was the first item to be bar code scanned

Doshii API Barcode QR Code

In the mid-1980s touch screen was unveiled for the hospitality industry.

A decade later the operating system for POS was Microsoft Windows platform and later the Microsoft Opos retail platform was released. This is the API which connected many POS terminals with the retailers Point of Sale solution.

The First API Connected POS to Merchant Payments

OPOS, full name OLE for Retail POS, a platform-specific implementation of UnifiedPOS, is a point of sale device standard for Microsoft Windows operating systems that was initiated by Microsoft, NCR, Epson, and Fujitsu-ICL and is managed by the Association for Retail Technology Standards. The OPOS API was first published in January 1996. The standard uses component object model and, because of that, all languages that support COM controls (i.e. Visual C++, Visual Basic, and C#) can be used to write applications.

The OPOS standard specifies two levels for an OPOS control, the control object which presents an abstract hardware interface to a family of devices such as receipt printer and the service object which handles the interface between the control object and the actual physical device such as a specific model of the receipt printer. This division of functionality provides a way for the application development to write to an abstract hardware interface while allowing the application to work with a variety of different hardware. The only requirement is that a hardware vendor supplies an OPOS compatible service object with their particular hardware offering.

Typically a manufacturer of point of sale terminals will provide along with a terminal operating system an OPOS control object package with a software utility that is used to configure OPOS settings. Such a utility will specify the settings for an OPOS control object and indicate the service object to be used with a particular OPOS profile. When the point of sale application starts up, it loads the OPOS control object and the OPOS control object, in turn, loads the service object specified by the current OPOS profile. The Windows Registry is typically used as the persistent store for device settings. The hardware device manufacturer will normally provide a utility for device-specific settings used by the service object.

In 2010 the iPad became a popular mobile device to feature in stores and restaurants and the software to run the preferred POS solution relies on connectivity to remain in the cloud. Transactions occur in real-time and payments can be taken at the table or away from the counter.

Starrtec Tablet API Integration Image Doshii

Since 2016 POS has become the centre of an omnichannel platform that can connect and integrate with a number of useful Apps and management tools for venues to customise their customers experience and manage their staff, inventory, reputation, loyalty programs, pricing and analytics. 

Doshii Omni-channel POS

Observation: With the world becoming less dependent of coins and notes and most transactions now occurring via debit, credit cards or mobile wallets the cash register may no longer require a cash drawer at all in the near future.

With Doshii venues are able to connect to what matters to them most. Seamlessly processing bookings, orders, payments, gift cards and providing analytics from their point of sale system.

Learn which Apps can bring your venue more revenue with Doshii – Sign Up For Free Today

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5 Signs Your Venue Should Invest in Technology

If you aren’t in touch with the changing landscape of technology in the modern hospitality world, chances are you’re losing opportunities to your competition. Doshii is listing the issues (with corresponding solutions) you might be facing if you haven’t stepped onto the road of digital transformation yet.

If these issues keep appearing at your venue then these are the 5 signs your venue should invest in technology to improve business quickly.

As patrons are becoming increasingly tech-savvy, hospitality technologies remain the new frontier for venues, bars and restaurants.

Doshii API Connecting Good Service Apps

1. Your venue isn’t known for providing the best guest experiences

If your venue is not providing a seamless guest experience you may not be getting much return patronage. If all a visitor finds is barriers at their cost (time, money and effort) then they will not be coming back, nor recommending you to their friends and family. Being able to make a reservation, order, pay and leave a helpful review from their mobile device may seem like having less person-to-person contact with the customer, but going mobile has been proven to free up staff to provide better service to the guest.

Being able to order In-venue also allows the guest to view the dishes, eliminate ingredients they may not like, apply dietary preferences like vegan or vegetarian and provide feedback directly from their table. Venues can also pair wines to dishes or upsell, cross-sell and promote a dish via this technology directly to their device. When it’s time to depart, guests can split the bill, pay and thank the server on the way out for providing a frictionless, uninterrupted visit. 

Doshii In-venue ordering App

2. You struggle with everyday operational issues – Every. Day.

Hospitality technologies ensure enhanced guest experiences, increased employee productivity, and improved operating efficiency.

Venue management and staff have to deal with multiple issues almost daily, including reservations management, inventory management, table management, staff rosters, front office, point of sale system reconciliation with delivery services, customer loyalty programs, marketing campaigns, back-of-house analytics, and much more. As a result of these complexities, many venues have started adopting digital innovations in order to ensure smoother operational functions.

With the help of digital services, cloud-based web-platforms and Apps, venues are able to put into place a solution that leads to better efficiencies within the enterprise and can especially identify opportunities for streamlining, cross-selling and optimising to maximize revenues. 

Technology also helps employees handle all facets of hospitality supervision, including reservation status updates, queuing, and dispensing services. Thanks to digitalization, venue management can easily see real-time data on their bookings, billing and with advances in technology can more easily run food and beverage operations, improve business performance with insightful reporting, and increase overall efficiency and guest satisfaction.

Get Found with a hospitality App

3. Your venue isn’t able to attract a wider audience

Travellers, these days, are using technology to look and book their next trip, entertainment and meal at local venues, pubs, restaurants and hotels. As per Global Digital Travel Sales by eMarketer, “In 2018 digital travel sales worldwide increased by 10.4% to reach $694.41 billion”.

By being easily found and maintaining a steady stream of reservations and enquiries you will be able to grow your guest list with targeted promotions and marketing campaigns. There are many tools that are able to capture your guests’ email addresses and mobile numbers putting you directly in contact with them. There are Apps which can capture traffic when the potential guest is within a certain distance of your venue. Your CRM system will be able to let you know when a guest event is coming up – like a birthday and your venue could invite them in with a proposition or an offer such as a free drink or bonus dessert.

Search engine marketing, social media integration, and email marketing are a few more examples of digital services that entice today’s guests.

Reservation API Doshii

4. You’re not able to drive a significant amount of direct bookings

No longer is a sign on the street and an “Open” sign on the door enough to bring in guests – most guests now read up to 5 reviews of a restaurant before placing the reservation. Using reservation platforms that flow directly to your point of sale system will help you be able to ascertain exactly where the bulk of your revenue source is derived from. 

Having accurate information on your google business listing like venue address, opening times and a direct website URL will help customers find you and make a booking. Reservation platforms like Resi and Frolo can also be utilised to bring more guests to your venue. Social media is a useful tool to reach those audiences which might not have heard of you and the targeting can be very specific and localised.

Using data and analytics tools venues can enhance guest satisfaction by providing a seamless experience. Additionally, these programs have also helped venues closely monitor the guest cycle by collecting data on specific guest preferences, locations, and behaviors, which helps in providing personalized services to the guests in the future.

5. You’re not able to maintain a positive online reputation

Being able to refute negative reviews and limit reputation damage is important as you don’t want to become known as “that” venue with “that” incident. Going viral for the wrong reason can be devastating to a venue. Having a procedure in place to monitor and react to negative comments, reviews or complaints quickly and efficiently is a cornerstone to being able to provide good customer service and reduce damage to your venues hard-earned reputation. Customer loyalty programs like Beam Wallet are able to quickly collect and report customer experiences directly to you once a customer has paid. Hospitality venues live and die by reviews and social proof so managing your reputation online is imperative to gaining future business.

Investing in an online reputation management tool is useful for every hospitality business. An efficient rating index tool will take available rating sources from across the web and use an algorithm to aggregate them, thereby providing a dependable and impartial score.

 

Take your venue from hidden gem to high demand.

All these issues have a solution via the Doshii App Marketplace, by connecting directly to your venues POS you will be able to improve your operational flow and make better decisions based on real-time data. Doshii provides hospitality venues with a wealth of Apps that can assist with reservations, bookings, staff rosters, payments, menu management, in-venue ordering, delivery services, loyalty programs, marketing campaigns, inventory management and analytics. 

Learn which Apps can bring you more with Doshii

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View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

How In-Venue Ordering Is Changing The Hospitality Industry

The Waiters And Customers Love The Convenience 

Like any industry that has been disrupted by technology in the last decade, the hospitality industry is embracing the benefits that come with digital change. Being able to pre-order or view a venues’ menu digitally before arriving can greatly assist the incoming guest who is time-poor and convenience-driven. 

There are also direct advantages for venues by meeting their guests’ expectations such as speeding up their own order processing, integrating between the point of sale (POS) and kitchen, bar and service areas can streamline the operational flow of the venue, saving on foot traffic and double entry of orders. Venue management can gain better real-time reporting insights, better control over their inventory, human capital, shift rostering and less time spent being reactive but becoming proactive.

From Menu Management To Staff Onboarding – There’s an App For That!

Connectivity is the secret to securely managing all aspects of hospitality. Gone are the days of a paper stock sheet or clock-in card for wait staff to sign in on. Today the inventory is decremented upon use, facial recognition software installed on the employee’s phone or venue’s tablet logs them in and automatically works out their contribution or cost to revenue in real-time. Notifications can be sent to let the manager know that a staff member did not arrive for their shift or if there is an oversupply of staff at a particular time based on a trend.

Payments can be taken from digital wallets directly to the venues POS without patrons having to leave the table or wait at the register. Staff are freed up to do what they do best – providing great service to the customers. Customers can access the venue’s reservations portal, decide to dine in or order a takeaway. Venues can choose to deliver the order via a number of delivery partners and not have to worry about the laborious task of reconciling at the end of the month. Using AI and the venues’ own POS data in real-time it can be determined which food delivery provider is providing the most value and revenue to the venue.

Bring Your Customers Back – With Social Proof and Loyalty Programs

The improved venue experience can lead to patrons joining the venue’s digital loyalty program, which is a cost-effective tool for running promotions, special offers and retargeting former patrons when they are in the local area. Also, gift cards can be digitally redeemed at the venue and ensure that returning customers can promote the venue to their friends – communicating with a reward is a great way to drum up business.

Doshii curates a marketplace of Apps and web-platforms that makes running a modern hospitality business as easy as 1-2-3. The Doshii platform is able to connect Apps seamlessly and securely to the venues’ POS solution and there is no need for additional hardware or training.

The Doshii Marketplace Apps are growing:

Pick Up and Delivery

OrderUp!

Mobi2Go

Loke

Frolo

Waitrr

Deliveroo

In-Venue Ordering

me&u

Mr Yum

Tabsquare

MVI

Mimu

TableTime

Waitrr

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View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

Exciting changes at Doshii for 2020

It’s been a big year at Doshii – and we are set for an even bigger year in 2020.

Doshii has been proudly working with Venues, App Developers and POS Vendors for more than 3 years now. Over that time we’ve listened closely and learned a lot about how we can serve the entire ecosystem better with our key objective to deliver further value and benefit to individual venues and larger organisations using the Doshii Platform and App Marketplace.

As a result, we’ve been working hard on a number of key changes to Doshii products, pricing and partnerships to deliver new value to Venues, App Developers and POS Vendors. Specifically…

For Venues: A renewed focused on making your business work more effectively with modern Apps.

For App Developers: New tools including open developer docs and Doshii Dashboard to connect faster, with the ability to simulate and monitor order-flow in real-time.

For POS Vendors: A clearer, more comprehensive partnership program and access to great tools available for POS via the Doshii Dashboard.

For Everyone: A new website, improved monitoring tools and expanded support team – stay tuned for a number of additional new features available via the Dashboard.

For Venues: A renewed focused on making your business better

Doshii API Venues POS
Restaurants are at the heart of everything we do. Our mission is to provide every critical app they need to run their hospitality business – all in one place. We also want to make sure those Apps are plugged right into their POS system so that staff never have to re-enter an order from Deliveroo or Order Up! ever again.

With our revamped App Marketplace, it’s easier than ever to understand the range of Apps we support, what they do and how they work better with Doshii.

With our new, standardised and transparent pricing, restaurants can sign up and connect 1 App to their POS system for free! There’s also great options for more Apps and larger operations.

It’s also becoming easier than ever for restaurants to set up Doshii for their business, connect their POS and start exploring, activating, managing and using Apps. Stay tuned for more announcements in this area.

For App Developers: Public Developer Docs

Doshii App Store API
App Developers are the creative force that have been dramatically changing our world over the last decade.

At Doshii, our mission for App Developers is to help them integrate with, and sell
to venues all across Australia and Asia.

Our new, public API docs make it easier than ever for developers to understand the Doshii API as the definitive way to plug into a wide range of POS systems and be successful in the market.

Our revamped App Marketplace is a powerful channel to promote Apps to the vibrant restaurant community. The App Marketplace also represents the tip of the spear when it comes to our renewed focus on actively promoting Apps to our restaurant customers through mailing lists, regular conversations and much more.

We’ve also introduced a new, transparent pricing model that makes it free for App Developers to access the core features of the Doshii Platform.

For POS Vendors: A deeper, more comprehensive partnership program

Point Of Sale Solution Doshii

Over the years we’ve increasingly come to rely on our POS Vendors as key strategic partners. The more closely we work together to integrate our systems and operations the better we can serve restaurants and App Developers.

For our POS partners, we focus on delivering them new revenue by plugging them into a rich ecosystem of powerful Apps.

Our new standardised partnership agreement and operational playbooks emphasise deep coordination with a focus on serving restaurant customers as quickly and effectively as possible.

Our new business model also reflects our partnership focus with zero upfront investments and commission revenue from each App activation.

For Everyone: A new website

Doshii API Software POS
To reflect these changes and refinements, we’re excited to launch our fresh new website with a fun new design language. We hope you love it!

The Doshii Team.

Square Connects With Doshii To Deliver A Range Of Ordering Apps To Square Merchants – set for release early 2020

Doshii and Square have inked a deal to connect Square merchants across Australia to Ordering Apps using the Doshii Platform.

The Doshii-Square integration will provide significant savings by allowing restaurants to focus their time and resources on key front-of-house operations, with any orders from a variety of Apps going straight to the kitchen and removes the need for restaurants to reconcile at the end of the night across a range of Apps.

Square for restaurants POS Doshii API

Doshii and Square anticipate rolling out across pilot venues early next year.

Doshii connects Apps to venues and is continuing to add a growing number of Apps to the Doshii marketplace.

Visit the marketplace here

 

me&u Live With Doshii Across Popular Venues

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

The me&u App is being used extensively with the Doshii platform, allowing connectivity through to a range of POS system across a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon & Shuk Bondi.

By connecting a restaurant or cafes’ Point of Sale (POS) with Doshii, venues can effortlessly accept orders from a range of Apps. With the me&u App customers are able to order and pay directly from their tables.

me&u Doshii Payment API

 

Creating A Great Dining-in Customer Experience + Increasing Table Spend

The me&u App has been working with Doshii since June this year across a range of venues wanting a frictionless ordering and in-App payment solution to entertain and delight their patrons at the venue. 

The Doshii platform streams the customers order directly to the venue’s POS system with dockets printing immediately in the kitchen – saving valuable labour, time and money by removing the need for a staff member to duplicate the order into the venue’s POS, eliminating errors and further optimising the venues operational flow. 

All the menu item and pricing information from the venue’s POS system is visible via the Doshii Dashboard and conveyed to me&u.

me&u = App Tap Order Pay – Seamlessly

By transforming the traditional menu, me&u is making Australian restaurants the most hospitable places on earth. The number of dining-in, loyalty and payment Apps is growing exponentially as patrons discover how easy it is to order food directly from their own device, while avoiding being interrupted at their table or having to queue and wait for the bill after the meal. 

Serial hospitality entrepreneur and founder of Dimmi (now ‘The Fork’), Stevan Premutico describes the me&u App as a combination of Instagram with the added convenience of Uber.

Get your venue connected with Doshii and me&u here

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

What’s New at Doshii: November 2019

Stay up-to-date with our latest updates via Linkedin, Facebook and Twitter.

November 2019 Update

There’s An App For That?

Hospitality businesses have had to find ways in which they are able to future-proof themselves by constantly evolving. The hospitality industry has become more competitive thus more driven to link data from the point of sale to revenue. Doshii reviews which Apps and web platforms your venue can benefit from.


Five Hospitality Apps Your Venue Needs

From reservations and online delivery services to loyalty and modern-day payment and gift card products, these important tools lend a valuable helping hand to many small and large hospitality venues.

Read The Full Article


Doshii Saves Restaurants Time and Deliveroo Delivers

Venues connecting with Doshii and Deliveroo ensure that their delivery orders are seamlessly streamed directly into their POS.

  • Eliminate Order Entry Errors – Orders are directly streamed into the venues POS
  • Staff Go Where Needed Most – Not having to duplicate orders means better use of staff time
  • No Additional Hardware – On order acceptance the order is sent directly to their POS and printers print
  • Quicker Reconciliation – Venue management benefit with faster monthly order reconciliation

Delivery App Deliveroo Australia

Read The Full Article Here


me&u – Mobile Ordering And Payment App Partners With Doshii

Founded by one of Australia’s leading tech entrepreneurs, Stevan Premutico tells why top end venues are embracing his me&u app and how partnering with Doshii has improved the App for the venues.

 

Read The Full Article Here


The Doshii Tips and Tricks Of Easy Menu Management

1. Manage your menu from one place – the dashboard
2. Find one product but make changes across multiple apps
3. Curate your own menu – easily
4. Make the menu pretty & easy for the customer
5. Safe, secure, simple – update your menu items directly once

Read The Full Article Here


About Doshii

Our integration platform connects essential Apps and hospitality platforms – leading venues to embracing real-time analytics, reservations, mobile payments, ordering, loyalty, gift cards and more.

Doshii loves venues and we are working with our partners and customers to bring solutions to everyday hospitality problems, seamlessly.

Get Connected With Doshii

me&u, Mobile Ordering And Payment App Partners With Doshii

Some Of Our Fave Restaurants Are Joining The Movement

Inspired by Stevan Premutico, the founder of Dimmi, me&u is a leading mobile ordering & payment app for cafes, restaurants and bars. me&u is growing fast with the app now available at a number of Australia’s leading hospitality brands including Opera Bar, Rockpool Dining Group, Fratelli Fresh, Barangaroo House, The Golden Sheaf, CLG Group, Half Moon, Shuk Bondi and Fratelli Fresh. All of these venues utilise Doshii Technology and tools to allow the orders from me&u to be sent directly to venues POS system.

me&u, Mobile Ordering & Payment App Makes It Happen With Doshii

Combining the beauty of Instagram and the convenience of Uber, me&u is making the dining experience better, faster and more convenient than ever before. Customers can now turn up to a restaurant, bar or café and simply tap, order & pay with ease. No more hands in the air trying to catch the waiter’s attention, no more standing in a queue and no more time wasted splitting the bill.

“Our ambition is simple, but it’s big. We want to make this industry better. Better for customers and for operators, and it all starts with the way we order and pay. Change seems impossible until it’s done, but soon we will look back and think ‘I can’t believe I used to stand four deep in a queue to order a beer or wait five minutes to pay a bill’. This is the change we are trying to inspire in venues across the country.” said Premutico.

Get your venue connected with Doshii and me&u here

App Tap Order Pay – Seamlessly

me&u Doshii Payment API

Sean O’Meara, CEO of Doshii comments, “There’s no hiding that mobile ordering in-venue is already trending as customers want convenience & speed and operators fight to create innovative ways to boost profit margins. Truth is, consumers enjoy ordering by themselves, it’s quicker, more interaction (when most of us live on our smart devices) and provides benefits to the restaurant of not only reducing costs and streamlining the manual order entry process figures show an increase of 15% spent through the App. I believe next year is going to be a big year for operators adopting in-venue ordering technology”

 A Pairing For Perfection

The partnership has gone beyond testing and implementation of seamless payments at venues – currently, there has been a significant increase in orders using me&u month on month at Live hospitality venues with no special training, additional hardware or time investment required by restaurants, bars and entertainment spaces. Patrons feedback has been positive at the venues.

Doshii_Me&U App_Ordering POS Doshii App Split Payments Me&U App

me&u are proud to be in partnership with the team at Doshii utilising their platform and dashboard has been key to allowing the me&u App to connect with POS. Menu information from the POS is updated in real-time using the Doshii product, meaning the venue’s menu in the me&u App is always correct and removes the hassle and costs of re-entering orders into the POS, saving on labour costs.

“It’s been a great partnership to date and we look forward to partnering with Doshii as we continue to push the boundaries of innovation for this great industry.”

~Stevan Premutico, Founder of me&u

Get your venue connected with Doshii and me&u here

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii

Tips and Tricks Of Easy Menu Management By Doshii

The Doshii Tips and Tricks Of Easy Menu Management

We all know the old adage of first eating with our eyes to be true and this is especially in this digital age where we scroll and select based on a tasty image on our device or at a venue touch screen kiosk. 

For venues, this new format menu can be integrated with a number of in-venue or delivery services using Apps or web platforms that can be accessed by hungry customers. Today a single venue can connect to multiple food distribution partners and for the venue may lead to higher level of menu management being required.

Doshii offers venues some tips and tricks in helping make menu management being less onerous and requiring less effort and time spent on updating or modifying the venues’ menu.

 

Tip 1 – Manage your menu from one place – the Doshii dashboard

Previously if there was a change to be made to a product for sale, the venue would have to call or submit a support ticket with the App or web platform. The App customer service team would then sign into their management portal and make the modification. The venue would then be contacted and confirmation of the change would be acknowledged. The simple request to remove a product, attach a modifier to an item or adjust the price could take in some cases several days to be completed between the venue and the App provider.

With Doshii, both the venue and App can now make adjustments to their menus in real-time, eliminating the need to rely on drawn-out communications to make simple changes.

 

Tip 2 – Find One Product But Make Changes Across Multiple Apps

Using Doshii means that all updates made on the venues Point of Sale will flow through to the App, ensuring that the venue is in control of their menu and makes the POS the venues source of truth.

Within the Doshii portal the venue can use the universal search feature to easily find the menu item they would like to change. Venue management can instantly view item, with all pricing derived from the POS in real-time.  The venue can change the item from the menu, adjust the item price,  and modify the item description – this can be done across one or multiple Apps.  You’re in control.

This easy to navigate dashboard further provides the venue with useful insights into the number of transactions via the App and is the single source of truth between the venue POS and App.

 

Tip 3 – Curate Your Own Menu – Easy

Third party menu curation services can utilise the Doshii Dashboard and menu management functionality quickly and easily.  The venues existing menu can be easily be exported allowing optimisation of menu configuration with the ability to edit product descriptions, bulk price updates, applying menu modifiers or substitute items to that menu item. This export can categorise items and make menu management simple for third parties to elevate the existing menu.

 

Tip 4 – Make It Pretty & Easy with Images From One Place

Multiple images can be added to a single product to be allocated to different Apps – this is especially helpful to a venue, if a product needs to be displayed as a portrait/landscape or square shape or size. Managing images in one central place reduces the time a venue has to access the different apps and web-platforms.

 

Tip 5 – Safe, Secure, Simple

User access to the Doshii platform is role-based and has an audit log accessible by Doshii which can show who made which changes by date. App Developers can see their venue clients on one platform and access both their POS data and the venue menu easily, and the venue themselves.

 

 

With menu management Doshii is able to save venues and apps time and effort by making their menu changes simple to access for both the app and their customer. Simplifying the export of current menu data in an accessible format, ensuring that POS changes are sent to the App via Doshii and being able to provide an audit log of modifications makes menu management quick, easy and seamless. 

Tell us about your venue and we’ll provide you with the perfect connection, seamlessly

 

Five Hospitality Apps Your Business Needs

Better Catering To Your Customers Every Need 

With everyone having less time and more information available at the touch of button today – is your venue harnessing technology which will bring you more covers and revenue? With an App for everything, every venue can gain more patrons, have quicker payments, drive more loyalty, make happier staff, and add  deep data driven insights all making for better customer experiences.

1. Get Found By The Locals and Visitors

Word of mouth is still the best (and cheapest) method of marketing to new customers but what happens if they are not from the area, haven’t researched local venues or don’t speak the language? Their device may be the best tool you can access to direct their feet to your door.

There are many review platforms that can make hospitality recommendations for the patron based on location, but then there are truly smart technology platforms.

Mr Yum turns every order into an experience instead of a transaction and ensures that every craving can be met at festivals, markets and pop-up events using digitalised menus, QR Code ordering and a map of how to reach the venue. This clever App platform allows venues to display beautiful images of their dishes as well as list ingredients and offer the menu in multiple languages. QVM markets in Melbourne have over 40 food vendors in one place who use Mr Yum to get found by hungry passing trade every Wednesday night.

 

2. An Efficient Online Booking System

Apps such as TableTime, Resy and OpenTable have each a huge subscriber base who are used to the convenience of making a reservation, joining a waitlist, getting directions to a venue and investigating what other patrons have said they enjoyed during their visit. 

A reservation system should be able to store a visitors information and help identify returning VIPs’ and loyal customers as a tool to remarket with special offers, note preferred seating and notify staff and management of the patrons impending visit and previous spending patterns by linking the reservation to the venues POS.

Impact Data shft Doshii api

 

3. Loyalty That Is Delightful

A platform like BeamWallet guides subscribers via their loyalty program to venues and encourages them to try something new with bespoke marketing campaigns in a localised area. 

OrderUp! improves the customer experience by enabling them to order directly to your venue 24/7 with no taking up a staff member time or duplication of the order as it is streamed directly to the kitchen. A notification is sent to the customer when their order will be ready.

Mobile Wallet Doshii Image Credit Card loyalty Raptor POS

 

4. Rostering Software Saves You Time

Managing shifts and rosters and staff can be very time consuming and difficult to manage but with apps like Tanda which uses data from your POS to identify busy periods and slower times for your venue.

These Apps use machine learning software to create innovative algorithms to predict schedules. They also have seamless payroll integration, easy employee onboarding and automated award interpreters that automatically calculates hospitality Award rates set by Fair Work Australia.

These apps and web platforms provide venues with valuable data and analytics directly from the point of sale (POS)

Tanda POS Team shifts Doshii

 

5. Point of Sale – Ka-ching!

An efficient point-of-sale system is an absolute must for a hospitality business. Systems such as NCR, Impos or H&L can give you a daily breakdown of your highest- and lowest-selling items as well as staff costs versus food costs versus money in from patrons, which is a great planning tool for staff shift rostering.

Your POS should help you provide better service to your customers, accept quicker payments, help you track inventory and stock but most of all your POS should offer your business insights which can be easily accessed using a Business Intelligence tool for you to make better-informed decisions.

Embracing this type of software means that you can save time and effort when matching receipts to payments and ensure that all transactions can point back to the source of truth. It removes any guesswork and ensures a more efficient operation.

API Doshii POS

Is your venue being left behind by moving with the times and providing the convenience customers demand?

Doshii is a marketplace of critical Apps you need to run a modern venue, connected to your POS. All in one place. Doshii’s marketplace boasts over 30 apps that each drive new revenue opportunities and reduce operational costs for hospitality venues. 

View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii