Doshii and Mr Yum integration scores The Local Taphouse a 20% revenue spike

Justin runs The Local Taphouse in St Kilda, Melbourne – an award winning European inspired neighbourhood tavern specialising in craft beer. 

As you can imagine, there’s a pretty lengthy beer list at The Local Taphouse but behind the scenes there’s actually just as much tech. From inventory management through to accounting software, Justin reckons the TapHouse is leveraging around 20 pieces of individual software to run the business at any one time, from front of house to back of house. 

And that’s where Doshii comes in. 

At the start of 2020 Justin already had integration on his mind, to ensure the business continued to grow and run smoothly. So, when he decided to leverage Mr Yum for digital table ordering he made sure the service integrated directly into his impos POS.

“We went to Mr Yum because we could see the benefits to customer service. Not having to get up and queue for another round and stay at the table socialising with friends and family – it’s a no brainer.

“What we didn’t expect was the increase in spend per head from customers. Customers ordering at table via Mr Yum on average spend 20% more,” said Justin.

Around 30% of customers at The Local Taphouse are using the digital order at table service and due to the integration between Mr Yum, Doshii and impos POS, Justin’s staff don’t have to re-enter the orders from app to POS – an inefficient and costly process that often results in errors.

“We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. The bonus of extra spend is simply icing on the cake,” added Justin.

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Advieh saves 30 seconds per order with Doshii & Mr Yum!

Ask any Melburnian who happens to live on the westside: Advieh and Advi’s Falafels are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years. 

Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne. 

Gene decided to use Mr Yum & Doshii to facilitate at-table ordering and takeaways (the unfortunate reality of much of 2020 and 2021). Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage. 

With Doshii, Mr Yum seamlessly connects to Gene’s POS, impos, helping Gene to save on costs & resources whilst improving customer satisfaction and safety. 

Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the Mr Yum and Doshii integration, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.” 

“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”

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