Author: Richard Owens

Rich has been working with large multinationals and local businesses to define the best way to communicate to their customers. With his team at First Five Eight Media, they take care of Doshii's digital marketing

Doshii-Omnivore integration opens global opportunities for Apps and POS

Posted on by Richard Owens

Doshii and Omnivore are pleased to announce an extension to their global agreement to immediately allow Doshii connected Apps to integrate to Omnivore-connected POS which include an addressable market over 89% of venues in North America and Europe including the likes of Oracle Micros and NCR Aloha including a variety of leading cloud POS providers.

The partnership is a global play that is complemented with localised support teams based across Australia, Asia, USA and Canada and provides Apps and POS greater world-wide connectivity.

Omnivore CEO and co-founder Mike Wior says the partnership between Doshii and Omnivore “creates a symbiotic relationship that extends the reach of Omnivore’s POS and App connections by leveraging the Doshii Platform and support services and expertise in the APAC region.”

“Joining forces with Doshii allows Omnivore to access an expanded marketplace of opportunities and provides both sides with a competitive advantage in an increasingly crowded global restaurant landscape.”

Doshii Founder and CEO, Sean O’Meara explains, “Under our existing agreement Doshii has a defined and focused market of Australia, Asia and Africa, Omnivore is focused on the US, UK and Europe and by bringing the API’s together via real-time connectivity any App connected to Doshii will be able to access Omnivore connected POS and vice-versa.  This strengthens the value proposition of Doshii and Omnivore whilst allowing each to better service the regions in which they operate.”

“Doshii’s continued expansion both locally in Australia and Asia means that the number of Apps already connected to Doshii will now be able to access a large breadth of POS throughout the region and will provide App connectivity to the majority of the Point of Sale vendors throughout the USA, Europe and UK.”

The extension of the Doshii-Omnivore integration partnership builds on the successes achieved so far, which have paved the way for hospitality and retail apps to connect with on-premise and cloud-based POS in a more streamlined way.

“Venues, Apps and POS are all winners with Doshii and Omnivore providing what it sees as a world first in API connectivity across the global Point of Sale industry.  Venues will benefit from a larger variety of connected POS and Apps. Our existing POS partners will also get access to best-of-breed hospitality and retail apps connected directly to Doshii or via Omnivore. It’s a win for everyone in the Doshii ecosystem and provides an entry road for Omnivore connected Apps wishing to access the APAC region,” O’Meara adds.

The rollout of the extension will initially cover Payment and Order Ahead Apps currently supported by either Doshii or Omnivore.  Doshii will provide venues with even greater connectivity by interfacing Apps to global POS providers, and global Apps to regional venues.

This means, for example, that a U.S.-based App connected to Omnivore can now interface with a POS connected to Doshii in Australia and any App connected to Doshii can interface directly through to Omnivore connected POS. “This increases the ability for venues to select from a variety of POS and Apps and evaluate and connect with ease.”

Both Apps and POS can continue to rely on Doshii’s years of experience, support and trusted knowledge while they enjoy the global exposure and benefits that come from the Doshii-Omnivore partnership.

Both companies will continue to build connections to POS and Apps on a global scale, covering online restaurant delivery, reservation and mobile ordering services, membership and loyalty, payments and anonymised data.

The agreement extension allows both companies to focus on integrations with Apps and POS within their respective regions while providing superior integration and development support at a local level. Omnivore, which has operated since 2014, has strength in the U.S. and European markets, while Doshii will continue to develop upon its successes in the APAC region, China and India.

 

Get connected with a free trial of the Doshii API

Looking to integrate with one of our growing list of POS companies, get connected through the Omnivore API integration with Doshii through a free trial. With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – with simulated orders and transactions.

To contact Omnivore, visit their website.

 

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Meet the Doshii team: Alex Levine, Ops Manager

Posted on by Richard Owens

At Doshii we’re lucky to be surrounded by a talented, intelligent, and motivated team. In this series, we’ll learn more about the people behind Doshii.

Meet Doshii Operation Manager, Alex Levine.

Before returning to Australia, Alex worked in London, where he consulted and implemented Oracle technologies for various well-known companies. His most recent role was with Oracle itself.

Alex says, “I started my career as a database administrator with Mazda Australia, implementing new Oracle systems and working extensively with Oracle’s ERP (E-Business) Suite. I’m excited to have joined the Doshii team, where I have the freedom to use all of my skills to make things better for our customers.

Alex has hit the ground running since he started in late 2018, providing support and guidance within Doshii’s trial environment. He has also proved himself a great asset with integration partners, stepping them through the API integration development process, often able to point out implementation tips & gotchas.

He’s ready to jump in with any issues that might happen within Doshii’s live environment too – helping venues, Apps and POS to test, evaluate and connect with ease.

Doshii GM, Greg Williams, says the addition of Alex’s database and middleware skills add real depth to this vital part of the business. “Alex has international experience in the private and public sector,” he says, “He has slotted into the team perfectly and our customers are really enjoying working with him.”

Alex also has oversight over Doshii’s documentation – making sure it’s available and easy to understand. He’s brought his experience automating and streamlining processes into play within the Doshii environment, making sure Doshii’s services are robust and scalable and support is continually improved.

He’s already been singled out for his contribution, with some great feedback from the Doshii community: “The APIs are really easy to integrate with, and the support team has been helpful and quick to respond to any questions,” was one comment from a recent integration.

“Reach out to me on Slack if you have any questions,” says Alex. “I’m here to make your integration smooth and painless.”

 

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Doshii-Mimu integration brings simple, 3-step ordering-ahead to busy bars

Posted on by Richard Owens

Doshii is pleased to announce another successful integration. The latest is with mobile App, Mimu, which is helping transform the way we order food and drink in bars and restaurants. Mimu eliminates time spent waiting to order by letting patrons order ahead from their mobile phone.

To start the ordering process, customers simply open the Mimu App and their location is automatically picked up. Using Mimu’s intuitive UI, they then order what they want from the venue’s menu and head straight to online checkout – paying through the Mimu App.

Doshii’s API, which connects Apps with POS, then processes the order and payment in real-time and alerts staff at the venue to prepare the order.  Once the drink or food is ready, the staff member simply activates the ‘awaiting pick up’ signal and the patron is alerted. They then simply walk up to the designated Mimu collection area to collect their order or have it delivered to their table if the venue provides this service.

Doshii GM, Greg Williams, says we can all relate to the frustration of waiting to order and pay for drinks and food at a busy bar. “Mimu removes the need to queue,” he says. “This means we get to relax and spend more time chatting to friends and family. Mimu’s simple, three-step process will make our time at bars, in particular, so much more enjoyable.”

Andrew Jones, Mimu Co-founder and Director, says “integration with Doshii allows Mimu to offer venues a seamless ordering, payment and back-end reconciliation process, helping deliver even greater benefits to them.

“Our partnership with Doshii removes the need to queue, transact over a bar or till and the hassle normally associated with ordering drinks or food. This fits in perfectly with our mission to encourage people to frequent the on-premise scene by improving their experience of ordering and paying for food and drink in a vibrant, safe and hassle-free environment,” he adds.

Venues benefit from increased customer satisfaction and spend, as well as increased return patronage and a reduction in payment risks and errors. Venues also receive all their user data as part of their subscription to support loyalty and advertising programmes that can also be driven through Mimu.

Get started with a free trial of the Doshii API

Do you have an App you’d like to see integrated with your POS Software? With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – with simulated orders and transactions.

To contact Mimu, email sayhello@mimu.com.au, phone (041) 3580496, or visit their website.

 

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Doshii-PosPay integration connects the digital and offline worlds to drive customer engagement

Posted on by Richard Owens

Doshii is pleased to announce an integration with mobile customer engagement and payment platform PosPay. Doshii’s API, which connects Apps with POS in real-time, links PosPay with access to thousands of venues to provide an enhanced customer experience for large hospitality operations.

PosPay delivers seamless, location-based ordering for customers at restaurants, hotels and festivals by customising their personal preferences when they are in range of a venue. This provides a strong branding experience for any venue wanting to promote itself to customers in a particular geographic location.

Once in-venue, PosPay allows customers to enjoy meals and entertainment hassle-free, with payments transacted quickly and easily on their mobile phone.

The Doshii-PosPay integration provides a seamless experience for venues too. Staff receive orders directly through PosPay, reducing multiple order-handling and minimising the amount of training required for new staff members. This eliminates costly misplaced orders and frees up staff for more productive value-added customer interactions.

Doshii GM, Greg Williams, says he and his team are excited to be partnering with PosPay. “I appreciate their goal of bringing the digital and real worlds closer together to improve the customer experience,” he says. “The hospitality industry is becoming increasingly personalised and augmented and PosPay is making big inroads in this area.”

PosPay CTO, Blake McIntyre, says the integration with Doshii means a more seamless customer experience and improved staff engagement. “The two go hand-in-hand,” he says. “Our integration means staff can operate more efficiently, and with less training, so they can focus on delivering an enhanced customer experience.”

PosPay features and benefits include:

  • Free installation and set-up in any restaurant, hotel and festival venue.
  • Real-time ordering and tracking.
  • Integrated payment gateway with orders paid upfront.
  • In-app venue branding with fast notifications when a customer is in range.

Get started with a free trial of the Doshii API

Do you have an App you’d like to see integrated with your POS Software? With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – with simulated orders and transactions.

To contact PosPay, email info@pospay.com.au, phone (029) 5613111, or visit their website.

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Doshii welcomes Silicon Valley Product and Marketplace specialist as strategic advisor

Posted on by Richard Owens

Doshii is pleased to welcome former Head of Product across the Uber Developer Platform and Silicon Valley maven, Chris Saad, as a strategic advisor to the team advising on Product development and go to market strategies both locally and across Asia. He has come on board to lend his vast experience and skills to further develop the Doshii platform and Doshii App marketplace and ensure best-practice and insights for developers and venues connected to Doshii.

Chris has an impressive track record in the tech sector, including founding and building a series of successful startups – running most as CEO. He was the former Head of Product for the Uber Developer Platform, co-founder of the Data Portability Project and co-founder and Chief Product Officer at Echo.

“Using my background in Silicon Valley, my goal is to help startups avoid common mistakes and fast forward to the best possible answers,” says Chris. “My approach is very tactical and hands on. I’ll be helping the Doshii team execute a holistic go-to-market strategy and exponentially grow their two sided marketplace with developers and venues.”

He now works with a handful of selected startups, including Doshii.

Chris enjoys sharing his skills and expertise with companies that are making a significant and meaningful impact on their world. “Doshii unlocks the heart of a venue – the POS – and makes it cloud-accessible for third-party developers,” he explains. “This is the same type of ‘unlocking’ of potential that the iPhone did by making the phone a computing and apps platform in people’s pockets.”

Doshii’s modern, Silicon Valley-style approach to tackling innovation is what attracted Chris to the company that he had been keeping a keen eye on for over 12 months. “They come at it with a holistic worldview – not just payments or ordering. Their solution is unique in the market across a variety of use cases,” Chris says.

Chris is Australian and has been based in San Francisco for the past 10 years. While he shares his expertise with companies all around the world, he has a particular passion for helping Australian startups take on the world.

Doshii CEO and Founder, Sean O’Meara adds, “Chris and I have been in discussion for over 12 months. He is a welcome addition to our team and brings immense experience and value to what we have set to achieve – a platform to allow venues, Apps and POS to test, evaluate and connect with ease. The developer experience is just as important to us as to the venues’ experience in working with Doshii, and Chris is assisting us across these two key aspects.”

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Doshii-Beam integration brings businesses up close and personal with the right customers

Posted on by Richard Owens

Doshii is delighted to announce a partnership with payment and rewards platform, Beam. This global tech startup has offices in Dubai, Sydney and Gothenburg, Sweden, and is currently the leading mobile wallet app in the UAE. It also appears at number 5 in the Financial IT Pathfinder rankings for 2016/7.

Beam’s success pivots off its ability to generate incremental profits for businesses and savings for customers by helping with better decision making and applying synergies present throughout the purchasing value chain.

Doshii’s API, which connects Apps with POS in real-time, helps businesses seamlessly manage payment and loyalty Apps like Beam. Together, the Doshii-Beam partnership provides a frictionless experience for merchants and customers at point of sale.

Doshii GM Greg Williams explains that the payment experience on both sides of the transaction doesn’t change based on what payment method a customer decides to use. “Beam, plastic card, phone… it’s all the same,” he says. “The benefit of partnering with Doshii is that we are able to connect Beam to multiple POS providers with a single integration. This makes it super-efficient and economical.”

“We are really excited to be working with Beam, a 21st-century platform that’s changing the global payments and rewards landscape.”

For businesses, Beam uses its comprehensive analytics and insights engine to attract, retain and re-engage with customers.  Its smart rewards ecosystem, with attractive personalised offers, is the key to its success.

Customers love the ease and flexibility Beam offers when it comes to redeeming and spending their rewards. Every time they pay with Beam, customers are rewarded for shopping and can spend their rewards anywhere Beam is accepted.

With research showing people check their mobile phones around 80 times a day, Beam offers a super-convenient payment platform and provides ‘personalised curated offers and rewards’ for businesses, literally in their customers’ pockets.”

Beam co-founder and CEO, Serdar Nurmammedov, says: “At Beam, we’ve created a platform that treats payments as conversations, not one-way transactions. This allows us to remove fees and ineffective advertising from merchants’ lives.”

“The key to scaling this is a frictionless experience for the merchant and customer at the point of sale. We made the decision to partner with Doshii as their API Platform connects to multiple POS with only one connection for us – this is crucial in ensuring business will succeed.”

“Despite initial scepticism towards our solution, we have persevered and succeeded. Seeing solutions like Doshii coming into the market is really encouraging for businesses and consumers. With the help of Doshii, established businesses and emerging startups are able to offer their services to businesses with a single integration.”

 

Get started with a free trial of the Doshii API

Do you have an App you’d like to see integrated with your POS Software? With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – with simulated orders and transactions.

To contact Beam, email contact@beamwallet.com, or visit their website.

 

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What is Doshii Certification? Guided integration to a secure API platform

Posted on by Richard Owens

In today’s fast-moving software environment, it can be easy to become complacent over the need for testing and certification. This is particularly true for any work that is customer-facing. Consumers will very quickly vote with their thumbs if an experience is anything less than positive. Neutral won’t cut it, and a poor experience could mean you lose credibility in the highly competitive App and POS market.

With our years working in the App and POS space we’ve seen success and failure first hand and we’re absolutely convinced that a little time spent up front will save you an exponential amount of time fixing anything you might have missed.

Your success is our success, and as we’ve implemented many integrations, we want to share our knowledge and expertise with any new Apps or POS who partner with us from the start. One reason is to help any new partners understand best practice, so they can avoid delays before they go into pilot and then into production.

We like to start by talking through your software and sharing our experience and guidance to help speed up your integration and highlight some common potholes. This way we can both be confident there are no nasty surprises when your App or POS is deployed. The end result is a simplified and much smoother process when it comes to testing.

Certification gives you, us and venue owners confidence that the Apps or POS they are working with has ticked all the necessary boxes.

Doshii Certification Checklist

With Doshii, we tailor the certification process according to whether you are an App or POS. There’s no point in making anyone feel like they’re jumping through unnecessary hoops. The result is a certification pre-flight checklist, which gives everyone confidence that all the bases have been covered.

This is all discussed up-front during initial consultation. It’s a collaborative process where we all have a say, and where we can all be sure that no use cases are missed.

Make no mistake, we’re on a constant learning curve too. First, certification helps us learn what our partners are working on, so we can modify our API to complement what you’re doing. And second, if you do need to check in with us for support further down the development track, we’ve already had a walk-through of your software and have a first-hand understanding of it. This helps us talk you through how to navigate any issues that might crop up.

3 Simple Steps to Certification

  1. Trial – evaluate Doshii API
  2. Integration implementation
    • Developer walkthrough & kick-off including likely Certification scenarios
    • Integration Development
    • Pre-certification walkthrough: a 1-hour session to identify cases and smoke-test
  3. QA
    • Certification attempt – 1-2hr walkthrough session (can be remote)
    • Pilot

    Certified!

What Exactly are the Benefits of Certification?

  • Confidence that any Apps or POS will work as designed and that software will plug and play, with little or no intervention needed.
  • The required standards have been met and shared across the platform.
  • The App or POS is best-of-breed for its particular niche.
  • There is strong support from Doshii during development and post-launch.
  • You get the most out of Doshii’s knowledge and experience.
  • There is a simplified, guided development lifecycle.
  • Less redevelopment due to initial assessment and planning
  • Certification ensures the platform is secure with each integration tested

What Does this Mean for Apps and POS?

Venues can have confidence that certified Apps will plug and play and feel confident supporting them. Likewise, Apps can have confidence that no matter which POS they connect with, or what changes are made to a connected POS, their integration will continue to work seamlessly. This frees up developers to focus on what they do best, with less stress.

POS, in turn, can feel secure they can offer a wide range of services to augment their product, and that they will work without any problems. Certification gives everyone in the ecosystem confidence.

Why Should You Prioritise Certification?

  • It ensures important properties aren’t missed, such as reference IDs.
  • You are able to subscribe and unsubscribe to a venue and understand the onboarding process.
  • You can be confident important data, such as payments, reconciles.
  • Depending on which services you want to utilise, basic use cases will be conducted depending on which type of App you are. For example, there are different use cases if you are an ordering, payment or reservations App.

Are you interested in learning about the development process with Doshii? Click here to get in touch and find out more.

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Let music boost your bottom line with Doshii-Qsic integration

Posted on by Richard Owens

We’ve all heard – and probably experienced – how restaurants increase the tempo of their music to increase their table turnover rate, or encourage lingering patrons or shoppers to move on at the end of a long day. That used to be the extent of the science behind music in the hospitality and retail industries.

This unsophisticated approach is no longer. Now, artificial intelligence (AI) plays a key role in generating commercial music playlists that create the right atmosphere for customers and enhance their experience. At the same time, it also strengthens a brand’s identity and lifts staff engagement.

Australian tech company Qsic has teamed up with Doshii to deliver a perfect in-store or in-venue sound experience. Qsic pairs in-depth musical knowledge with AI-curated business data to deliver soundtracks which enhance sales, encourage repeat business, improve customer satisfaction and boost the bottom line.

Doshii’s API, which connects Apps with POS in real-time, supports Qsic’s ethos of making life easier for clients using state-of-the-art technology. Via the Doshii integration, clients can connect with any digital service, whether customer loyalty, CRM, BI, POS and more. They can harness Qsic’s smart music platform from all the most popular players.

And with real-time integration to a central management console HQ, the pressure is taken off staff to monitor and control the background music. This frees them up to focus on their customers or patrons.

Qsic Founder and CEO, Matt Elsley, explains that business environments change constantly, as customers come and go. This affects ambient sounds and the in-store or in-venue environment.

“Qsic’s industry-leading artificial intelligence (AI) solution – called AVA – learns, predicts and adapts to these conditions to positively impact sales. AVA intelligently gathers and analyses data, then uses AI algorithms to tap into the music that best engages customers,” he explains.

Doshii GM, Greg Williams, is excited to be partnering with Qsic using this cutting-edge technology. “Surveys show that if customers like the music that’s playing in a public area, four out of 10 of them are likely to stay longer. Music is particularly important to the younger generation – they’re the ones with the purchasing power of tomorrow.”

“Qsic’s technology turns background music into a high-performing sales platform, driving repeat business and increasing sales,” Greg adds. “It also enhances the experience for retail customers and diners. We’re pleased to have them join our large and growing stable of integrations and look forward to seeing how we can work together to develop the use of music in hospitality and retail.”

Qsic’s platform offers these key benefits and features:

  • Multiple locations and devices. Qsic can be played through iOS devices, desktop computer, Qsic Player or on SONOS. All players can be controlled from the central management console HQ, allowing easy control over devices deployed in stores and venues.
  • Hands-on, or AI-driven. Managers and staff can select playlists and tracks, or let Qsic’s curated playlists and smart algorithms deliver on-brand music.
  • Autonomous volume control. Patented AVA technology listens to the environment to fine tune the sound from each individual speaker.
  • Offline mode. If the internet connection is lost, the system seamlessly switches to offline mode. Pre-curated offline playlists kick in to keep music playing while the connection is restored.

 

Get started with a free trial of the Doshii API

Do you have an App you’d like to see integrated with your POS Software? With no upfront costs, what are you waiting for? Our secure sandbox trial environment gives you full access to App and POS API integration examples, documentation and dashboard – with simulated orders and transactions.

To contact Qsic, email hi@getqsic.com, ring 1300 113 279, or visit www.getqsic.com

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Round up of the new Doshii API Platform features from 2018

Posted on by Richard Owens

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Doshii’s API platform grew significantly during 2018. We saw a number of leading App & POS companies join the Doshii network. which has led to some new features coming directly through our partner community. This allowed our App and POS partners to focus on their core strengths, leaving us to take care of data transfer and connectivity via a single, one-time integration with our API. Here are some of the highlights of the new features added this year.

 

Doshii Dashboard

The release of the Doshii API Dashboard provides an easy way to manage and monitor all API integrations from a single location, in real-time. It provides a valuable window that gives users confidence all their integrations are working smoothly.

Through the Doshii Dashboard, users can quickly and easily view and manage all registered venue locations from a single console, which also shows all connected App and POS instances. The user-friendly interface allows quick venue onboarding, issue debugging and configuration of new connections. Easy-to-read, meaningful statistics are also presented for monitoring connection points.

Read More Here

 

POS Initiated Payments (PIP) and Pre-orders

POS Initiated Payments were developed through consultation with Doshii’s Community Forum. With PIPs, POS initiates a transaction using Terminal ID and Application ID, which are optional. Payment Apps are then notified of the new transaction request and may handle it as per the current process.

The pre-order feature developed in 2018 allows customers to pre-order their meal when making a reservation, leading to a more pleasurable and relaxed dining experience. This is facilitated by new endpoints, which support dine-in options ahead of check-in, using a booking ID.

Read More Here

 

Webhooks, health checks and Gift cards released in version 3.2

Another initiative that came out of the Doshii Community Forum – and released in v3.2 – is the development of webhooks, in addition to existing support for WebSockets. While most web service APIs support a standard RESTful request/ response mode of interaction, some may provide additional or alternative options via webhooks or WebSockets. This enables different means of communicating with an API, with strengths and weaknesses of each option that vary depending on the context in which they’re used.

Read More Here

Also released in v3.2 is improved health check monitoring of connected venues, including the ability to monitor real-time health of connected venues, telemetry around POS version and network latency between the Doshii API and the venue.

Gift card activation and balance enquiry endpoints were also added to v3.2. Functionality now exists to activate gift cards with the gift card provider via POS in real-time.

 

Bulk Data API, image support and added product codes released in version 3.4

Released in v3.4, the Bulk Data API provides the capability to retrieve large amounts of data in bulk through an optimised asynchronous process.

This version also supports images and other digital assets, allowing venues’ POS and Apps to link images of venues, menu items and members to partners, improving the customer experience. This feature supports ordering, payment and loyalty Apps that all face the same challenges: constantly changing menus at venues as well as new, modern payment options, including being able to identify customers via facial recognition.

Doshii’s image processing ability facilitates this by displaying the image of a customer’s face (if they choose to opt-in) on the POS in real-time as a payment method and also allows recognition with loyalty App partners. Biometrics dramatically improve the customer experience and make purchasing more secure – giving future-facing companies like Doshii a head start over the competition.

Read More Here

Version 3.4 also added support for menu item product codes. To improve product identification, most standard product codes (SKU, PLU, GTIN-#) can now be pushed to Doshii from POS to help Apps enrich the end-users’ experience. They do this by obtaining assets such as images, as well as extended descriptions from external sources.

 

Comprehensive API integration series

Doshii CTO, John Twomey, produced an excellent series of articles covering everything our partners need to know about API integration. Topics include:

With more articles on API integration security, and integration monitoring coming soon.

 

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Newly appointed Doshii Chairman sees opportunity to improve connectivity in hospitality and retail worlds

Posted on by Richard Owens

Doshii’s new Chairman, Andrew Rothwell, is a visionary. The self-described “extroverted software engineer turned company strategy, product and sales leader” co-founded business banking startup and success story Tyro Payments in 2003 and now has his eyes set on rising star Doshii.

“Doshii’s API Platform lets consumer Apps and traditional and digital payment methods connect to hospitality and retail venues, delighting consumers and improving productivity for venue owners and operators,” he says. This ‘delight’ factor is important to Andrew – he wants Australians, as well as visitors, to be able to use their favourite Apps at their favourite venues.

“I want people’s lives to be more enjoyable when they eat, drink and play,” he says. “It’s important that venues use technology to its maximum capability to better serve their customers. To do this, they need to connect a myriad of Apps in most cases to their in-store Point of Sale system. Additionally, venues need access to insights about performance, so they can grow their business by reducing costs, driving revenue and increasing efficiency.”

In addition to his role as Chairman at Doshii, Andrew will assist in expanding the breadth and depth of Doshii’s POS and App network. He will also work closely with the team in continuing expansion throughout Asia and beyond and across other markets such as retail and health in the future.

“Doshii is a real-time data exchange platform like nothing else available on market. The technology is years in the making and provides enormous benefits for Apps, POS, venues and consumers to connect and reduce costs. This is a classic example of technology that I believe will help build Australia’s future as a prominent global tech leader.’

He explains that technology increasingly influences education, which in turn builds bridges between academia and the commercial world. This helps develop strong, technology-focused companies, effectively driving a vibrant technology-based economy.

“The output of these companies will help enrich the lives of not only Australians but people around the world” he explains.

This foresight is not built on an ethereal dream; Andrew has significant credibility in the world of technology, with over 35 years of experience in the sector. His 14+ years as co-founder and ‘Chief Tyrant’ at Tyro saw the company’s transaction volume grow from $0 to $11B, and employee count from 3 to almost 400.

He sees great opportunities for POS providers, in particular, to harness Doshii’s API Platform, which connects Apps with POS in real-time. Given his hands-on experience in this sector, his insights are worth noting. “Apps, POS and venue operators can all get the tools they need to better serve their customers and each other by utilising the one integration via the Doshii Platform.”

“If POS providers can provide a better experience for their venues and in-turn their venue’s customers, their POS becomes more valuable to the venue operators,” he explains. “If you have Apps connected with POS at a venue, reporting and analytics are a snap. You can do market testing easily, by measuring the effectiveness of offers, staff, products and everything they use Apps for in the venue.  With such tight margins these days venues need to reduce costs wherever they can.”

“If you’re a venue, it’s important for your customers to be able to engage with you in whichever way they choose. This means being able to make reservations, order, pay or be loyal using their favourite app. This kind of customer experience becomes very difficult, expensive and time-consuming without a single integration using an API platform like Doshii’s.”

For Apps, he stresses that Doshii’s integration allows them to get on with the business of developing new features, without having to worry about the time and expense of managing multiple integrations. This in turn allows Apps to get to market more quickly and efficiently.

‘With Apps the biggest cost isn’t just the initial integration development to different POS platforms. The real cost is in maintaining these integrations, release cycles and backward compatibility. It is literally impossible to manage without having a huge team of developers dedicated to integrations, and even then the costs are astronomical.  Doshii’s platform, market clout and capability supports a wide array of Apps operating across different segments, allowing access at scale.’

Doshii CEO and Founder, Sean O’Meara, says he is thrilled to have Andrew on-board and excited to have him on the Doshii journey. “Our developers were impressed from day one with Andrew’s knowledge. Over the past few weeks, Andrew has worked closely with the team across a variety of areas.

“Andrew is a company builder with significant experience in the payments and data sector. We are looking forward to working with him to continue our expansion both locally and abroad and will soon be releasing specific features to drive benefit directly to venue management, including  enriched venue data via the Doshii Dashboard, which is free for venues to access.”

“He will be an evangelist and assist with strategy and execution across all areas.  We’ve known each other for ten years and the timing was right to align ourselves on something we both truly believe in – something that brings value to so many involved; consumers, venues, Apps and POS. Andrew joins an amazing Board of Directors and will ensure we’re focused on building on our great momentum, helping Doshii become the preferred technology choice for connecting consumers and their Apps with venues and POS systems,” says Sean.

“Other than continuing our core service offerings, the team have been busy enhancing the Doshii Dashboard. This will allow venues access to metrics and business performance which will soon allow benchmarking for venues to see aggregated and anonymised trends. We want to drive more value to venues using Doshii Certified POS.”

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