What’s new at Doshii – November Edition

 

What’s new at Doshii

What’s new at Doshii in October.

What’s new at Doshii in September?

What’s new at Doshii in July!

Coming soon – The Doshii Connect App!

At Doshii we’re thrilled to announce the imminent launch of our Connect app – a solution for venues to help them manage their connected world with ease and confidence.

 

Connect your Point of Sale

The Connect app calms the chaos by centralising business operations and putting them at the tip of your fingers.

 

Use multiple apps in one place

The Connect app gives you total control of customer orders, in one place, accessible on any device.

 

Get deep insights about your venue

The Connect App provides real-time visibility of all your revenue channels including your POS and App sales – allowing you to better understand your business in a consolidated view.

 

After launch, there’ll be heaps more features added through regular releases too, like menu management. We know our venue partners have loved the time saving benefits of using Doshii Dashboard to manage their menu across all connected apps, so of course that will be coming to the app too.

 

And there’s much, much more. Keep up to date for launch date information and feature releases by getting in touch to register your interest.

Doshii provides more than just seamless app integration

When Scott from Squires Loft in Geelong and Torquay decided to streamline his businesses with Doshii, it improved and simplified their business in more ways than one.

 

Scott leveraged Doshii to connect OrderUp! as his online ordering platform, ImposPlus as his core POS system, and Tanda to take care of his rostering.

 

In addition to simplifying the chaotic, ever-changing world of ordering apps and saving time processing over 100 takeaway and 250 dine-in orders a night, Doshii also provided detailed, easy-to-access data about business operations, leading to smarter decisions and increased revenue.

 

For example, through the connection of Tanda into the POS system, Doshii displays labour costs as a percentage of revenue in real time. Having that kind of information at his fingertips allows Scott from Squires Loft to make smarter decisions about staffing whilst eliminating the burden of finicky, manual number-crunching.

 

And with less on his plate, Scott now has more time to focus on what’s on his customers’.

 

Doshii can help you connect your ImposPLUS to a world of apps and opportunities to drive revenue and reduce costs. If you want to find out how we can help you and your venue, get in touch with Doshii directly at support@doshii.io

Why venues love Doshii

We connect you quickly

We help you connect your POS to Apps quickly and easily – so you can go back to focusing on what you do best.

We give you control

We set you up to manage your digital menu – item names, prices and images – rom one place, across all of your Apps.

We save you time

We create efficiencies by enabling orders to be received directly to connected POS terminals & printers.

We work as real partners

Our customer success team is on hand to help you master technology, make sense of the numbers and realise your potential.

Want to see how Doshii could simplify your connected world?

 

Get in touch today, head to doshii.io or email us at hello@doshii.io

What’s new at Doshii?

Outback Steakhouse AU

Digital ordering made simple for Outback Steakhouse, with Doshii, Micros and OrderUp!

Outback Steakhouse has turned to Doshii to help streamline its digital ordering process, meaning more time for staff to focus on what matters: juicy steaks.

Pre-COVID-19, Outback Steakhouse’s eight venues collectively received around 3500 app orders per month. Chris and his team calculated the labour cost of manually re-entering these orders into their in-house POS at 80 cents per order, meaning Outback Steakhouse was wasting around $2800 per month just to retype customer orders.

“Doshii sends customer orders from Apps, like OrderUp! directly to the Micros POS which prints the food to the kitchen and any drinks to the bar, with no need for staff to waste time on re-entering orders,” explains Outback Steakhouse CEO Chris Noble. “Time and money saved!”

“If only we were aware of Doshii earlier, we’ve been thrilled with the results” he adds.

Doshii can help you connect your Micros POS to a world of Apps to drive revenue and reduce costs, if you want to find out how we can help you and your venue, get in touch with Doshii directly at support@doshii.io

Early Doshii data reveals dine in ordering via apps increases by 24% after lockdown

The Doshii team has been analysing data over the last few months, specifically delving into the period prior, during and following (hopefully) the global Coronavirus pandemic.

Now, everyone will know that out of venue ordering and delivery has gone through the roof during lockdown, but interestingly, as we’ve come out of lockdown (a false start for VIC sadly) we’ve started to see a rise in transactions across dine in digital ordering.

The results show a sharp increase of 24% across dine in ordering apps, up from a 31% pre-Covid to a huge 55%, tracked via the data Doshii can access across a plethora of apps in Australian venues. This was certainly a transformation already well under way before COVID-19 but the pandemic has clearly accelerated things further.

Doshii CEO and Founder, Sean O’Meera, said: “At Doshii, we love to see venues adopting new technology – particularly when it can drive new efficiencies for restaurant businesses. We work with a huge range of ordering apps and it’s been great to see so many of them  ‘pivot’ quickly to provide venues new features over the last few months – hats off to them!”

Stay tuned for a full report coming soon on post-Covid trends, but in the meantime if you want to talk more about the data and insights Doshii has access to and the trends that could impact your business, simply get in touch.

Allow your customers to order via Facebook Messenger?

 

Yes, that’s the future and Botty already has you covered.

Botty was launched across South East Asia and United States throughout 2019 and recently connected with Doshii – enabling venues and their customers to place orders directly through to a POS system using Facebook Messenger, Web and Google ordering.

Doshii already works with a growing list of the key Apps a venue needs to run a modern business, and those you’ll need in the future. We are pleased to welcome Botty to the list of new Apps available to venues.

Helping more venues connect with Square.

In just over a month since Doshii welcomed Square to its ecosystem of connected Point of Sale (POS) we’ve seen a huge increase in bars, restaurants and cafe venues connect to the Doshii platform, to access the growing range of delivery and in-venue ordering Apps.

The new connection enables any venue with Square to connect to Apps available via theDoshii App Marketplace that can help them operate their digital business – driving efficiency by putting you, the venue, in control of your digital menu and removing double entering of orders at the POS.

Venues using Square POS and want to connect with Doshii can find Doshii in the Square marketplace or get in touch with Doshii directly at support@doshii.io.

5 Signs Your Venue Should Invest in Technology

If you aren’t in touch with the changing landscape of technology in the modern hospitality world, chances are you’re losing opportunities to your competition. Doshii is listing the issues (with corresponding solutions) you might be facing if you haven’t stepped onto the road of digital transformation yet.

If these issues keep appearing at your venue then these are the 5 signs your venue should invest in technology to improve business quickly.

As patrons are becoming increasingly tech-savvy, hospitality technologies remain the new frontier for venues, bars and restaurants.

Doshii API Connecting Good Service Apps

1. Your venue isn’t known for providing the best guest experiences

If your venue is not providing a seamless guest experience you may not be getting much return patronage. If all a visitor finds is barriers at their cost (time, money and effort) then they will not be coming back, nor recommending you to their friends and family. Being able to make a reservation, order, pay and leave a helpful review from their mobile device may seem like having less person-to-person contact with the customer, but going mobile has been proven to free up staff to provide better service to the guest.

Being able to order In-venue also allows the guest to view the dishes, eliminate ingredients they may not like, apply dietary preferences like vegan or vegetarian and provide feedback directly from their table. Venues can also pair wines to dishes or upsell, cross-sell and promote a dish via this technology directly to their device. When it’s time to depart, guests can split the bill, pay and thank the server on the way out for providing a frictionless, uninterrupted visit. 

Doshii In-venue ordering App

2. You struggle with everyday operational issues – Every. Day.

Hospitality technologies ensure enhanced guest experiences, increased employee productivity, and improved operating efficiency.

Venue management and staff have to deal with multiple issues almost daily, including reservations management, inventory management, table management, staff rosters, front office, point of sale system reconciliation with delivery services, customer loyalty programs, marketing campaigns, back-of-house analytics, and much more. As a result of these complexities, many venues have started adopting digital innovations in order to ensure smoother operational functions.

With the help of digital services, cloud-based web-platforms and Apps, venues are able to put into place a solution that leads to better efficiencies within the enterprise and can especially identify opportunities for streamlining, cross-selling and optimising to maximize revenues. 

Technology also helps employees handle all facets of hospitality supervision, including reservation status updates, queuing, and dispensing services. Thanks to digitalization, venue management can easily see real-time data on their bookings, billing and with advances in technology can more easily run food and beverage operations, improve business performance with insightful reporting, and increase overall efficiency and guest satisfaction.

Get Found with a hospitality App

3. Your venue isn’t able to attract a wider audience

Travellers, these days, are using technology to look and book their next trip, entertainment and meal at local venues, pubs, restaurants and hotels. As per Global Digital Travel Sales by eMarketer, “In 2018 digital travel sales worldwide increased by 10.4% to reach $694.41 billion”.

By being easily found and maintaining a steady stream of reservations and enquiries you will be able to grow your guest list with targeted promotions and marketing campaigns. There are many tools that are able to capture your guests’ email addresses and mobile numbers putting you directly in contact with them. There are Apps which can capture traffic when the potential guest is within a certain distance of your venue. Your CRM system will be able to let you know when a guest event is coming up – like a birthday and your venue could invite them in with a proposition or an offer such as a free drink or bonus dessert.

Search engine marketing, social media integration, and email marketing are a few more examples of digital services that entice today’s guests.

Reservation API Doshii

4. You’re not able to drive a significant amount of direct bookings

No longer is a sign on the street and an “Open” sign on the door enough to bring in guests – most guests now read up to 5 reviews of a restaurant before placing the reservation. Using reservation platforms that flow directly to your point of sale system will help you be able to ascertain exactly where the bulk of your revenue source is derived from. 

Having accurate information on your google business listing like venue address, opening times and a direct website URL will help customers find you and make a booking. Reservation platforms like Resi and Frolo can also be utilised to bring more guests to your venue. Social media is a useful tool to reach those audiences which might not have heard of you and the targeting can be very specific and localised.

Using data and analytics tools venues can enhance guest satisfaction by providing a seamless experience. Additionally, these programs have also helped venues closely monitor the guest cycle by collecting data on specific guest preferences, locations, and behaviors, which helps in providing personalized services to the guests in the future.

5. You’re not able to maintain a positive online reputation

Being able to refute negative reviews and limit reputation damage is important as you don’t want to become known as “that” venue with “that” incident. Going viral for the wrong reason can be devastating to a venue. Having a procedure in place to monitor and react to negative comments, reviews or complaints quickly and efficiently is a cornerstone to being able to provide good customer service and reduce damage to your venues hard-earned reputation. Customer loyalty programs like Beam Wallet are able to quickly collect and report customer experiences directly to you once a customer has paid. Hospitality venues live and die by reviews and social proof so managing your reputation online is imperative to gaining future business.

Investing in an online reputation management tool is useful for every hospitality business. An efficient rating index tool will take available rating sources from across the web and use an algorithm to aggregate them, thereby providing a dependable and impartial score.

 

Take your venue from hidden gem to high demand.

All these issues have a solution via the Doshii App Marketplace, by connecting directly to your venues POS you will be able to improve your operational flow and make better decisions based on real-time data. Doshii provides hospitality venues with a wealth of Apps that can assist with reservations, bookings, staff rosters, payments, menu management, in-venue ordering, delivery services, loyalty programs, marketing campaigns, inventory management and analytics. 

Learn which Apps can bring you more with Doshii

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View The Doshii App Marketplace Here

Get into contact today and get connected with Doshii