Hospitality can bank on Doshii success

Doshii is helping hospitality venues revolutionise their operating systems is generating big interest of its own after being added to the Commonwealth Bank’s venture scaling business ,x15ventures,.

As the fifth venture to join the x15 stable, Doshii is a unique middleware cloud platform for the hospitality sector, helping thousands of venues cut through the app chaos and blitz the surge in mobile ordering brought about by the coronavirus pandemic.

Proud partner, Commonwealth Bank
Proud partner, Commonwealth Bank

Designed specifically for the hospitality industry, Doshii integrates venues’ multitude of food ordering, business management, data and customer loyalty program apps and point of sale (POS) functions into a single system.

Doshii CEO Justin O’Donnell explained that the ‘one-stop-shop’ seamlessly syncs all the information and apps required to efficiently run, oversee and grow restaurant, café and bar businesses.

“During last year’s COVID-19 restrictions there was much commentary about people having Zoom meeting overload, but ask anyone who works in hospitality and they’ll tell you that app overload is an ongoing headache,” O’Donnell said.

“Doshii allows you to access all the apps you need from your POS terminal, with real-time updating, so you always have the information you need without messing around with a mishmash of different systems.

“The feedback from our clients is Doshii reduces labour, improves efficiency and accuracy, and allows them to focus on what they’re actually good at – be it making and serving burgers or mixing cocktails – without distraction or delay.

“Customer service and satisfaction is improved, which generates return business and glowing reviews and ratings.”

 

Justin O’Donnell
Doshii CEO, Justin O’Donnell

x15ventures Managing Director, Toby Norton-Smith, said Doshii was an exciting digital platform with a strong business proposition backed by leading technology.

“When we launched x15ventures last year, our mission was to bring new solutions to market that empower customers as never before and Doshii allows us to do just that. 

“Doshii will allow hospitality businesses to streamline and digitise multiple, cumbersome tasks that have, for many of our customers, been done manually until now,” Mr Norton-Smith said.

Mr O’Donnell said COVID-19 lockdown saw an astronomical 220% spike in food ordering and delivery throughout Australia, with 95% of customers paying via credit card or another form of mobile payment.

“As restrictions have eased, uptake of in-venue digital ordering and delivery continues to rise; Doshii allows businesses to harness this opportunity by allowing them to focus on what they do best – deliver great food, drink and service to all their customers,” he said.

Mr O’Donnell said being chosen by the Commonwealth Bank to be its fifth business acquisition under its venture scaling business was a huge endorsement of Doshii’s offering to the hospitality and small business industry.

“It’s great validation to the industry that we have gained the faith and financial backing of Australia’s leading bank, which sees Doshii as the market leader in this space to help streamline, digitise and improve hospitality businesses.” 

DQ and Doshii help Billboard bounce back after lockdown

 

Billboards Saturdays

Victoria had just announced it was coming out of lockdown and every restaurant and bar was working out how to open back up, stay covid-safe and give a good experience to returning customers. 

For Melbourne icon Billboard, this suddenly meant a very different type of operation with only table service allowed, not to mention significant limits on capacity. 

Now for non Melbourne based readers, Billboard is a unique nightclub – a venue surrounded on three sides by bars – so moving to table service was always going to be a big shift. 

But, with the help of DQ, the contactless ordering app that lets guests browse menus, order & then pay instantly at their table, Billboard adapted to the ‘new normal’ quickly. In fact, DQ was the only ordering mechanism for Billboard until standard service was permitted to resume across Victorian venues. 

However, with multiple orders coming through every minute it was essential for Billboard to be able to consolidate all records directly into their connected POS, something made possible with Doshii. Now, leveraging the Doshii API, the Billboard team could amend pricing and menu items on the fly whilst keeping track of every order via the DQ app.

“In those first few weeks after lockdown the last thing we wanted to worry about was all the complexity that can come with managing new tech and systems, but Doshii and DQ together made it all a breeze. Not having to rekey orders from the app into our POS system, Impos, saved us crucial time and labour costs in those early days especially, and it ensured perfect record keeping whilst we focused on getting our venue up and running, serving customers and kicking goals,” said Nev from Billboards. 

Any venue that leverages the DQ app is instantly able to extend its service capabilities and improve labour productivity. With the Doshii connection, orders are seamlessly delivered to a connected POS and menu items are synchronised in real-time, reducing double handling and error.

“Our turnaround time was a max of two minutes for every order – that just wouldn’t have been made possible without Doshii and DQ for us,” added Nev.

If you’d like to talk to the Doshii team about connecting DQ for your venue, get in touch today, or reach out to us at hello@doshii.io.

Optimising delivery operations for restaurants

It’s no secret that online delivery operations for restaurants have been high on the hospo agenda this year. Restrictions and the proliferation of ordering apps in 2020 has accelerated customer adoption and demand has been met with a wealth of choice.

This has obviously become a hugely important revenue stream for hospitality in trying times, growing significant amounts this year with revenue growth projected to continue at 12.1%* into 2021. 

But revenue growth for the industry doesn’t always translate to profits and margins for merchants. Whilst lots of restaurants have jumped onto delivery platforms to open up a new revenue stream, there’s still a lot of cash left on the table if operations aren’t optimised and it can quickly become overwhelming for owners. 

However, having seen some awesome Doshii clients really get to grips with online ordering and delivery we’ve been able to identify some of the best tactics for keeping things simple, streamlined and profitable. Here’s a few of our favourites.

Get to know your timings

Timing is everything in this game. Not only do you need to have a clear gage on how long it takes to prepare an order, but also how long it will typically take to deliver. This second component is essential because there’s no point having an item on the menu if the delivery time-frame will be a hindrance to the quality of the dish. Wherever the customer is, at home or in a venue, you want them to taste the best of your restaurant so make sure you set your delivery radius smartly. 

Set up your kitchen for success

It might sound simple, but with most kitchens being designed and set up for serving in-venue customers it’s worth taking that principle and applying it to delivery operations – i.e. redesign part of your kitchen set up and workflow to support this new line of business. Make sure your prep, packaging and dispatch is optimised and consider hiring specific team members for delivery only. What can feel like an investment now will likely translate to long-term efficiency gains.

Data led menu optimisation

With everything being digital, make sure you can easily track the trends. Being able to analyse both what your customers are ordering and when they are ordering it across multiple ordering apps can be a huge advantage for menu optimisation and stock logistics. Apps like TabSquare can even personalise menus to customer preferences. This analysis can take time but when you use an integration like Doshii you can ensure that all the key data can be centralised into one dashboard via your PoS. This simple connection can save you hours of analysis paralysis meaning you can make better strategic decisions, and faster, when it comes to your restaurant delivery operations… 

Delivery route optimisation

Lastly, make sure you’ve considered whether you’re going to leverage the big power app’s delivery operations or build your own last-mile delivery team. Doshii has some incredible apps like Yello and iHound in the Doshii app marketplace that can help you assign orders and manage a fleet of drivers. Through the Doshii integration, all of the critical data can again be centralised, meaning you can optimise over time.

Ultimately, as a restaurant owner, you’ve got to work out what’s best for you and your business, but online ordering and delivery isn’t going away, so focusing on ways to optimise is critical to driving better profits.

If you want to chat to the Doshii team about the right delivery operations strategy and solutions for your restaurant, reach out to us at hello@doshii.io.

Five tips for setting up a Dark Kitchen

The strange idea of restaurants serving hundreds of meals without tables, chairs or waiters would have been quite a bizarre concept to many of us just a year ago. 

Those in the know will have seen this trend coming as a new development in the future of food for some time, but for any Australian who has suffered long periods of social lockdown in 2020 (that’s certainly you Victorians) and turned to the many ordering apps to get a taste of the restaurants they’ve missed so dearly, the idea will now make sense: dark kitchens.

A ‘dark kitchen’ is a restaurant that only exists digitally, creating meals exclusively for the booming online delivery market. 

For merchants the opportunity with ‘dark kitchens’ is to unlock a new revenue stream, optimise a menu specifically for delivery and ultimately meet customers with new food products in interesting ways via a range of online delivery channels.

Here’s five tips from the Doshii team for setting up a Dark Kitchen: 

1. Location, location, location

One of the biggest attractions of a dark restaurant is that you don’t actually need to rent an expensive building in a premium location. Your location isn’t what’s going to attract customers, just your menu, so choose somewhere that gives you a good reach but ultimately allows you to focus on getting the product right. 

2. Optimise for delivery

Not all great food is delivered equally but this is your chance to create a menu that will travel well. Think about items that can withstand a journey on the back of a motorbike and look into optimised packaging that can keep your tasty deliveries kitchen fresh for as long as possible – ultimately this will be what keeps customers coming back. 

Equally, whether you’re leveraging an ordering app with it’s own delivery service like Deliveroo or creating your own last mile delivery strategy using solutions like Drive Yello, it’s critical that you step through the what and the why to make sure it works for your business. Optimised routes built from data and insights can make a huge difference to margins for example.

3. Cut out manual processes

If you’re running a dark kitchen you want to be operating at maximum velocity and given all of your orders are coming through digitally you want to make sure you have a technology stack that eradicated any manual processes. For example, ensuring orders from multiple apps go straight into the one PoS system and print through the same printer in the kitchen. Doshii can help with this, ensuring your not wasting time manually rekeying orders into a PoS or running reconciliations on all orders and revenue at the end of the month.

4. Test & learn from the data

The best ordering apps have one huge advantage – data. Apps like Deliveroo know the latest diner trends and can be ready to pounce with offerings diners didn’t even know they wanted yet. But so can you when running a dark restaurant. Make sure all of the apps you use are seamlessly connected to your PoS, putting all the data you have into one place ready to be used to drive menu optimisations. Even simple things like knowing when you’re more likely to sell out of certain dishes as a trend can help you ensure you don’t leave any dollars on the table.

5. Invest in marketing

Now, with no face to face interactions this might seem counterintuitive, especially when your brand only really shows up in an ordering app, but good brands drive revenue. Think about smart, targeted marketing campaigns you can run, leveraging the diner data you have. Loyalty programs are also great at driving repeat purchases and if you have the right apps to help you manage diner data and loyalty comms you can make sure all of your focus stays firmly on the product.

Dark kitchens, even as hospitality opens up again, are here to stay as online food ordering continues it’s rapid surge. If you want to chat to the Doshii team about the right digital strategy and solution for your dark kitchen venture, reach out to us at hello@doshii.io.