Victoria had just announced it was coming out of lockdown and every restaurant and bar was working out how to open back up, stay covid-safe and give a good experience to returning customers.
For Melbourne icon Billboard, this suddenly meant a very different type of operation with only table service allowed, not to mention significant limits on capacity.
Now for non Melbourne based readers, Billboard is a unique nightclub – a venue surrounded on three sides by bars – so moving to table service was always going to be a big shift.
But, with the help of DQ, the contactless ordering app that lets guests browse menus, order & then pay instantly at their table, Billboard adapted to the ‘new normal’ quickly. In fact, DQ was the only ordering mechanism for Billboard until standard service was permitted to resume across Victorian venues.
However, with multiple orders coming through every minute it was essential for Billboard to be able to consolidate all records directly into their connected POS, something made possible with Doshii. Now, leveraging the Doshii API, the Billboard team could amend pricing and menu items on the fly whilst keeping track of every order via the DQ app.
“In those first few weeks after lockdown the last thing we wanted to worry about was all the complexity that can come with managing new tech and systems, but Doshii and DQ together made it all a breeze. Not having to rekey orders from the app into our POS system, Impos, saved us crucial time and labour costs in those early days especially, and it ensured perfect record keeping whilst we focused on getting our venue up and running, serving customers and kicking goals,” said Nev from Billboards.
Any venue that leverages the DQ app is instantly able to extend its service capabilities and improve labour productivity. With the Doshii connection, orders are seamlessly delivered to a connected POS and menu items are synchronised in real-time, reducing double handling and error.
“Our turnaround time was a max of two minutes for every order – that just wouldn’t have been made possible without Doshii and DQ for us,” added Nev.